Such a buggy app
The ai chat it doesn't help with troubleshooting correctly. The app asks you to update to the latest software before using all features even if it's already fully updated
great
It's a very good app, the interface is very beautiful, the interaction is very friendly, and the operation of the bound device is very convenient.
Response from developer
Thank you for your compliment.
Could be way better
The app is great, the product it supports is great, but the functionality of the app isn’t as good as it can be. For example- there is no option for imperial. Only metric. Huge miss. There is no way to select what notifications you get. I do not need to know when my pet is drinking. Others may, so make it an option. I bought this for reminders to clean, swap filter, and especially water running low. It does that things, but I also get at least 20 notifications a day that my two cats are drinking.
Show more
Response from developer
Thank you for your feedback, the features you are concerned about are already in our plans. Please give us some time to make your experience better and thank you again for choosing petgugu.
awesome!
Both my kitty and I love this water fountain. It is well built, works well and has a great app!
Customer service support is the best! A couple of times that I have emailed them, they respond with hours!
The one thing that I’m looking forward to is an update so we can convert the unit of measure from milliliters to ounces of water consumed . I’m not a metrics kind of guy!
I can recommend this unit.
When I bought it it was on sale for $99.
Customer service support is the best! A couple of times that I have emailed them, they respond with hours!
The one thing that I’m looking forward to is an update so we can convert the unit of measure from milliliters to ounces of water consumed . I’m not a metrics kind of guy!
I can recommend this unit.
When I bought it it was on sale for $99.
Show more
Won’t connect
I’ve tried so many times to connect it to my phone and it won’t connect. I’ve even disconnected for a day to see if it would reset but nothing. So now it’s just a expensive water bowl. For now the rating stands until the problem is fixed.
Response from developer
We sincerely apologize for your unpleasant experience. You can email us through the app by going to Me > Contact Us to describe your issue in detail. We are more than happy to help resolve it. Thank you again for supporting Petgugu products.
