PETKIT User Reviews

PETKIT
PETKIT
Petkit Smart Technology Limited

Customer Experience

Positive experience51.7% of reviews
Neutral9.9% of reviews
Negative experience38.4% of reviews

~ Based on 1,394 written reviews from the US App Store.

What users say

Is PETKIT Safe?

PETKIT appears safe based on user ratings. AppsHunter Safety Score for PETKIT is 92/100.

This assessment is based on 18,537 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.6% of ratings point to a safe experience
2.7% of ratings suggest some concerns
7.7% of ratings point to a risky experience

~ Based on 18,537 App Store ratings for PETKIT.

Is PETKIT Legit?

PETKIT appears to be a legitimate app. AppsHunter Legitimacy Score for PETKIT is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Impressive

Im a software engineer with almost 20 years experience. Never expected such a feature packed app when i bought our feeder.

The quality of this app is top notch. You can tell it was designed by a pet owner with the thoughtfulness of what it provides.

Hands down, best pet feeder experience on the AppStore.
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I love the easy access

Everything on the app?? And literally robots too?? This is such a good company

Not good at all

It will not connect to WiFi, dispensing incorrect amount of food and at the wrong time scheduled. Not what I expected at all.

WARNING: PAID SUBSCRIPTION REQUIRED FOR MOST FEATURES

If that fact that I paid $100 for this feeder and can’t even use the camera feature without a subscription isn’t ridiculous enough, they don’t advertise that very well (at least on Amazon.) I wouldn’t have bought it had I known. Not to mention, the camera is garbage anyways!

I paid for a smart feeder and ended up with a dumb one. Purchase at your own risk!
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Gr8!

Greatest…cat…fountain…EVER! If u luv ur floofs, get this!

Not worth it

Set up is not easy to follow. Customer support is not easy to access. Feel like a bowl of water would have been better

Automatic Feeder

The feeder itself - fantastic. No notes. Love it. The app? HORRENDOUS. Needs a complete overhaul. Nothing works, everything times out or the entire app just freezes and requires a force quit. Insanely frustrating to use.

Best one ever!

We had tried a few others but this one is the best it cost more but will worth the extra money we spent on it.

Invasive

Won’t run without disabling my VPN. Why does the app for my pet fountain need that much access to my life.

get this box

the best litter box ever i’ve been dealing with terrible smells and having to constantly deep clean litter boxes forever this litter box has changed my life

Can’t connect

Given cat and water fountain, box of filter but can’t connect to device. Very frustrating

Pésimo soporte técnico

Su soporte técnico en línea es pura basura. No se justifica pagar una membresía por algo q no vale nada. Tienes q buscar la solución tú mismo!

Animal fedder

The best fedder i was using for animal a long term…

Less mess and easy.

I love this machine. We have two male cats and it keeps the mess down considerably . There was a lot of mess around their old, traditional box. Very little with this one. Smell is minimal. Knowing that they’re “going” is a relief when we’re not home for a while. App is easy to navigate. We also have the water fountain and like having them both on the same app.
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Notifications daily for nothing

There is always a notification indicating a reason to open the app but there are not in fact any notifications when I click on the “notifications” section. It’s annoying. I have notifications set up for only when the fountain needs refilled. Yet it gives me a notification icon every single day and it irritates me to constantly check it, worried that the water has run out on my cats, even though I know it has not. Every single other notification setting I have turned off in the app, multiple times. Fix it.
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Keep stopping

Always say not enough water when it’s filled keep adjusting can’t make it work. Problematical

Issues with wifi connectivity

App is excellent apart from when trying to sync phone to feeders. Always have difficulty connecting it when they go offline- eg after power outage. Very very frustrating.

PETKIT

Very good

Great reminders and piece of mind

This feeder linked to my phone gives me such piece of mind that everything is okay at home and the cats are being fed while I am out of the house.
I also like the reminders to change the desiccant as I definitely would not remember to do that every month.

Dark Mode

Very good app but why it doesn’t have a dark mode because at night it is so bright. I hope one day you add this feature