App/chargers frustration
I realize a new app is being developed however the current app is bad. Everytime I’ve had to use petro Canada chargers I’ve had to uninstall and reinstall the app. Not to mention the poor charging rates on their chargers. I feel better effort should have been put into developing a functional app before just slapping a poor product together. As well, when I’ve been at chargers half of the time I am unable to use a card because “card reader is down”
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Doesn’t work
Email notice stated app was being retired on December 4, 2024 but as of today, November 12, 2024, the app will not load beyond initial screen with Petro-Canada logo.
Fail, Fail, Fail! Don’t even bother stopping at Petro Canada! Sad!
Petro Canada has zero EV charging reliability in the Maritimes! Only thing that is consistent is how the systems are in a failed or failing state. Shame on you Petro Canada!
Nice app. Crappy maintenance of their hardware.
If you’re own app doesn’t recognize your status and availability what good is it. Called help line and confirmed their equipment, they don’t even know they have issues and I am certain it’s their issue. Back tracking at low SOC on poor information felt like a trap. Fail. Fail. Fail.
Chargers are never properly functioning - service is trash
The petro-Canada chargers are fail 90% of the the time. They either fail to initialize or they fail 2-3 min into a charge and it doesn’t matter how many times you try to restart. Go to a different charge network
Worst chargers ever should be ashamed
Never work properly and absolutely terrible support for drivers when they do work which is rare and I mean rare they misrepresent they speed they charge at
EV stations equipped with CCS or CHAdeMO which no one uses
Clueless company on what actual market is and needs, all EV stations equipped with CCS or CHAdeMO which no one uses anymore. Cannot charge a Tesla without an adapter. Tesla are 80% of cars on road!!
App doesn’t work
I’ve tried this app on both my iPhone and my iPad and on both devices the app freezes up at the Petro Canada opening screen. If there was a minus stars rating I’d choose that. As it is, the lowest rating I can give this app is 1 star - which is what I’ve done.
Last resort chargers
Super unreliable chargers. I try to only use the one Petro charging station close to my work as a last resort. More often than not, the chargers don’t work; either showing errors upon trying to initiate, card reader being unavailable, or the screen just not functioning. The app is also not great.. mine will often crash or just freeze on the initial starting up screen. If I ever call their help centre they’ll often say there’s absolutely nothing they can do.. even though other charging companies are capable of remotely starting their chargers..? Or at least offering compensation of some sort. Also Petro is some of the more pricey fast chargers considering how poorly they usually work.
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Very bad user experience
You click on things in the app like the “charge” button and nothing happens. You get to a machine and the only way to start it is from the app, but the app won’t work. You call customer service and the calls drop the instant someone answers. Note: you can stay on hold indefinitely. You just can’t talk to a person. Whole experience: a big middle finger from me.
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Glitchy app glitchy chargers
Pay extra to use their services, only for app to rarely work, and chargers even less reliable
Never Works
I have tried to use this station on two trips.
It has never worked.
I follow the steps and it ALWAYS comes up fail.
But it sure takes your deposit $$$$ fast.
Now comes the battle to get my deposit back.
It has never worked.
I follow the steps and it ALWAYS comes up fail.
But it sure takes your deposit $$$$ fast.
Now comes the battle to get my deposit back.
Chargers ok, App poor
Seems I have to login every time I open it. And then today I was told there were no nearby chargers as I was stood next to a charger…..chargers work well though compared to some others. Fix the app and you’ll have a great product.
BRUTAL App
The screen to register your phone number is buggy. I have entered my 10 digit number multiple times and the page refuses to let me past the number entry screen?
Second on the same page, when I put in the valid number there is no “next” button- it simply freezes at the number entry page. The arrow at the top of page does nothing
Third and MOST aggravating, when I finally do get to the page to request the verification code, the texts take 5-10 minutes to arrive. Hit the button more than once to get another code - have to wait another 10 minutes.
Come on folks. Surely you can do better ( this from a vice president of a call center operation with national coverage). Hope your chargers are faster?
Second on the same page, when I put in the valid number there is no “next” button- it simply freezes at the number entry page. The arrow at the top of page does nothing
Third and MOST aggravating, when I finally do get to the page to request the verification code, the texts take 5-10 minutes to arrive. Hit the button more than once to get another code - have to wait another 10 minutes.
Come on folks. Surely you can do better ( this from a vice president of a call center operation with national coverage). Hope your chargers are faster?
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Worst app ever
Got to the charging station and the tap doesn’t work and there is a message to download the app. After downloading the app
Which took ages being in the middle of nowhere I go to sign up and it tells me my phone number is invalid. I check my number 2-3 times which is a Canadian number I have had for almost 10 years. Nothing wrong with it it’s just the app.
Thanks for the punishment Petro-Canada!
Which took ages being in the middle of nowhere I go to sign up and it tells me my phone number is invalid. I check my number 2-3 times which is a Canadian number I have had for almost 10 years. Nothing wrong with it it’s just the app.
Thanks for the punishment Petro-Canada!
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Garbage
As many others have stated, won’t allow you to enter a phone number during account verification. As a result, it’s entirely useless. Shockingly poor.
App doesn’t take phone number
Even after deleting and reinstalling app it won’t recognize phone numbers for the verification step to send security code
Says enter valid number, tried several
Other people on Facebook group Canada EV having same problem
Customer service no help after 20 min hold
Says enter valid number, tried several
Other people on Facebook group Canada EV having same problem
Customer service no help after 20 min hold
Worst app ever. Ask for a phone # for verification but does not accept a number
Won’t accept a phone # when the app asks for it. How can you miss such a bug?
Won’t even let me sign up
Hard to give more than a 1star rating when the app asks for a phone number, then says it’s not a valid number. Yes. It is. And it’s input correctly.
App not working
So seems like others are having problems
With the app and entering a phone number.
It’s 2023 and it still has not been fixed ?
With the app and entering a phone number.
It’s 2023 and it still has not been fixed ?
