Pls add a notification when the litter amount is getting low
Pls add a notification to add litter when it’s getting low
Response from developer
Thanks for the suggestion! Low-litter alerts aren’t available yet. For now, please check the litter level regularly, taking into account when you last topped it up and how often your cat uses it. Keep an eye on future update notes for news about this feature.
Better
Changing my review to four stars… It looks like a lot of the issues have been fixed… It’s a pretty app now pretty works pretty well… Has the odd wrong weight issue but other than that the app is quite good… The machine itself is fantastic
Response from developer
Thank you for updating your review! We’re glad the app is working better and you’re enjoying the litter box. The latest version includes fixes for reported weight issues. If you still see incorrect readings, please email support@petsnowy.com with your device ID and screenshots so we can help.
WiFi
Will not connect no matter what I do
Response from developer
Hi, sorry for the frustrating experience. We’d like to help you get the device connected. Please email us at support@petsnowy.com with your device model, app version, phone model, and any error message you see. Our team will check it and guide you through the setup.
Version 2.0/3.0 where?
Finally updated my app and was excited to see the new interface and any changes that were made only to be met with the same interface I’ve always had? Deleted it from my phone and redownloaded it thinking that would fix the issue, but it didn’t.
Wish it worked
This app doesn’t notify or track anything. When I open the app it appears to work and lets me control the litter box but it never alerts me to my cat using it and shows zero history. I have notifications enabled for the app turned on. This needs a complete overhaul. The litter box is excellent. You just need a solid app to compliment it.
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New user here
I’m reviewing this as a new user and an above average computer user. The app is simple but it works for what it is and addresses almost everything you need for the litter box. Thankfully I haven’t been having any of the issues the other low review people seem to have. I love the little messages it sends you after they use it, it’s a very cute touch! The ONLY thing I wish the app had was a button to reset the weight remotely incase you forgot to do it after adding litter! Other than that loving the box so far and espically the amount of litter it holds!
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Response from developer
Thank you for sharing your experience! We’re glad you’re enjoying the litter box and those little messages. A remote weight reset for after adding litter is a thoughtful suggestion, and we’ll share it with our product team for consideration. We appreciate you helping us make PetSnowy better!
Unnecessary internet connectivity
Why do I have to connect a litter box to the internet just to turn off the irritating bright colorful ambient light? I’m not doing that. Lazy developers couldn’t just add a button
AI can write a better app
How do you have this terrible of a UX/UI in 2026? Claude could one shot ts with 10x better quality.
Does not stay connected in app
Great setup. Keeps the dog out and controls smell. I use all the products (eg., air freshener, liter liners); App connectivity is trash.
Ok Litter Box, Poor App
The litter box works ok. The app is infuriating. I would not recommend this litter box until they get the app working correctly.
New version is still terrible
Notifications need to revert to the old behavior or give options to customize them. I don’t need multiple alerts because a cat used the litter box. I only want notifications if the waste drawer is full or there’s another issue that requires attention.
Find someone on Fiverr or Upwork to fix this app
These bugs really devalue the product. App glitches that really should be so easy to fix.
Please fix the app!! Too many notifications!!
I used to only get notifications for the litter box when a cat was in there for over two minutes or when the waste drawer needed to be replaced. Now I get notifications EVERY SINGLE TIME one of my cats uses the litter box for any amount of time and there’s no way to turn it off without turning off all notifications. Please make the notifications more customizable.
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Wont connect to network
I have been trying to get this to work for hours and the app just keeps failing with network errors. All my other iot devices have no problems. Seems to be related to a recent update.
I wouldn’t mind because I don’t use the app that much but what I do use it for is to auto feed my cat (the only function the device serves). I am no longer able to set up any schedules rendering the app and device a paperweight. Unless I manually feed the cat from it….
I wouldn’t mind because I don’t use the app that much but what I do use it for is to auto feed my cat (the only function the device serves). I am no longer able to set up any schedules rendering the app and device a paperweight. Unless I manually feed the cat from it….
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Great litter box, horrible app
The litter box is great, we are very happy with it. The app is one of the most confusing apps I’ve ever used.
New update
This new update is actually terrible. App was much better and more user friendly before this update and layout change. I keep getting errors about time zone change, and notification alerts that won’t go away.
Please redo the app
Please redo the app and bring back waste drawer indicators
High prices, poor quality app
I own litter box, two feeders, two fountain waters and the air purifier. I rely on my app to work for my pets even more so when I am away from home for work, travel or running errands. Half of the time the little box does want to run correctly. And the app is terrible because it keeps changing back and forth from the old version to an updated version. When it changes it messes with my cat’s feeding schedules and then they don’t get fed unless I manually feed them. The first time this happened we didn’t catch it. We just thought they kept eating all their food. Until we realized their food level was not moving. Sad that my cats were missing out on meals because this company’s app is trash. If I would have known I wouldn’t have invested the money. Don’t waste your time or money.
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Response from developer
We’re deeply sorry your cats missed meals and the app let you down when you were away. The reported app issues have been fixed in the latest version—please update and verify your feeding schedules. Please email support@petsnowy.com with your account email and device IDs so we can investigate and help confirm feeding works.
Incorrect notifications
Great in theory and I love the products, but I get about 25-40 “low food alert” notifications a day even when the feeder is fully stocked. I tried customer support, they did an upgrade and actually sent me a new feeder but the app continues to send me 15 messages back to back saying low food alert. Sometimes my phone will buzz every minute for 20 minutes straight with these alerts in the middle of the night
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App always disconnects
On a Unifi network with several other IOT and never have an issue except with my Pet Snowy. Went away for a weekend and made sure my cat’s auto feeder was on. This liter box decides to go offline as soon as I leave. You can’t reconnect unless you are next to the unit. I literally have had to reconnect this litter box every two weeks since I brought it
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