Philips HearLink 2 User Reviews

Customer Experience

Positive experience36.6% of reviews
Neutral13.1% of reviews
Negative experience50.3% of reviews

~ Based on 574 written reviews from the US App Store.

What users say

Is Philips HearLink 2 Safe?

Philips HearLink 2 appears safe based on user ratings. AppsHunter Safety Score for Philips HearLink 2 is 90/100.

This assessment is based on 44,157 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.9% of ratings point to a safe experience
6.5% of ratings suggest some concerns
5.6% of ratings point to a risky experience

~ Based on 44,157 App Store ratings for Philips HearLink 2.

Is Philips HearLink 2 Legit?

Philips HearLink 2 appears to be a legitimate app. AppsHunter Legitimacy Score for Philips HearLink 2 is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Stop asking

1 star since you ask all the time!

Philips Hearing Aid

I bought this beautiful piece from COSTCO and ever since 2024 I am enjoying an amazing hearing experience from this one

endless review pop-ups

ridiculous to have to clear my screen for endless request for reviews

HearLink 3

Great pair of hearings aids.
Highly recommended.

Easy to Use

Very user friendly. Almost nothing to learn. Gives you immediate connection to your hearing aids and their adjustments.

App no longer works

Up until today, this app worked well and I used it frequently to change hearing modes. However, last night the new version was installed on my iPhone and it no longer works at all. I’m very unhappy, as I found that the different modes were very helpful.

Harassment

Stop asking me for reviews!!! Everyday!!!

Sc

Be

Phillips

Great

Noise Function

Noise feature doesn’t seem to help

Bare bones / Limited use

This app has only a limited EQ with 3 simple sliders. Can’t change double click settings, even though there is a setting for it. Not even single click functionality is useable. The presets now work better since the app has been updated but ever since connectivity has suffered. The only reason I use this app is to check battery levels and to switch to the TV Streamer but even that is a big headache because of the hearing aid’s terrible blutooth reliability. First have to play some audio for a few seconds before it recognizes the connection…only then can you switch to the TV Streamer. Good luck trying to stream to another source! Step 1: turn off Bluetooth in the phone settings. Step 2: try to play audio on the other device like an iPad. Most of the time, it won’t work until you reestablish connection in the Accessibility Settings, which requires turning on/off hearing aids. For the developer: I understand that many of these problems are inherent to Apple & Bluetooth but you should do all that resetting, reestablishing, etc. automatically for me. Every time. Be honest about all the promised functionality. If it’s not useable, take it out. Extra bonus if you build a more advanced EQ.
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Very glitchy

I’m constantly having to re-set.

Do not work in automatic call and media audio routing!

They do not automatically route call and media audio! Costco initially did not set up a speech in noise or HiFi Music program. I had to make a return visit. When listening to media audio, music or speech in the general program, the audio quality is like a 60’s transistor radio. Also, the LE Bluetooth connection gets corrupted by other wireless devices nearby. My KS-10 Phonak hearing aids did not have these issues, but they were out of warranty so I went into Costco to get a new pair. Costco recommended these devices.I do NOT recommend them.
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A Philips/Costco fan

App is quick and clean - thx -

Makes adjustments easier

This is much easier for situational adjustments than trying to remember which ear piece to tap as it is visual. It allows for finer adjustments and modes too. If you have to wear hearing aids, this is a good app.

Awesome hearing aids

These new aids give me hearing and confidence. They are ultra convenient when paired to cel phone

Reconnect reconnect

I want to love this! Especially working great with music! Yet having to reboot my phone or hearing aids almost every day for use! I just don’t understand it? When the technology is synthesized and working wonderful! Like a EV car that is charged and no issues! When glitch glitches are happening! The range anxiety or the failure limp mode EV crawling home in the emergency lane! Yeah it really takes the shine off an experience and expensive needed purchase! A hearing aid. I have wore them since I was around ten years old. So about 40 years! I know Phillips is a great brand! I want this to work! My concern is that tentative on the fence first time users would be put off. A life changing experience for them and family would be lost! An opportunity to enjoy and enhance one of our 5 senses!
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Not the best for my issues

Hard to hear

WORKS FOR ME

This was a great option for me, it’s easy to use, and I really do like it!

Second set of hearing aids where right one hardly works

Even when I turn up the right aid as high as it goes and the left as low as it goes, the left is still twice as loud as the right!! Have already reordered a new set and it’s now happening again.