Could be so much better
This app is really clunky. First it’s not at all clear that it is secure. It feels like the synchronization with the network leaves an unprotected entry point for hackers for each device. I feel like if it were secure, they’d make that clear. Second, the setup should allow you to set your parameters for all your leak detection devices at once-get all (in my case, 5) units in the app and named, then ask what parameters I want (humidity and temperature alarms), then apply them to all my units. Likewise, I shouldn’t have to add an address for each unit. It also appears that using a separate network connection seems to add a new home (if I try to use the existing address it says that address was already used) and it doesn’t ask if I want to use that existing address. Once you add a second address, there’s no way to delete it short of deleting the app (that I could find). Finally, if you set a parameter too low, or get a disconnected from the network notification, troubleshooting does nothing but bring you in circles.
Show more
Rubbish app
This app is terrible, and their “smart” devices are even worse. Constant network issues. Says the device is offline, then goes back online randomly. Changed my wifi network, and do you think it’s easy to pair the device to my new network? Of course not. I follow the instructions in the app, and it says “Pairing Error - No device found”. Don’t waste your money. I have no idea if the device is working or not, as it says it’s offline.
Show more
Crashes when setting up
This app is total garbage. It crashes all the time when trying to set up new devices.
Device
Need to be able to put on more than 1 persons device. Was away and my husband called and had rude customer services since change over. No water for one 2 hours. Live on horse farm need to fill water. Explained to repressive and was giving rude answers. “You have leak! “ my husband and daughter need capability to handle device as well.
Show more
doesn’t work well and not user-friendly
Sensors don’t do what the app says they are supposed to do i.e. pairing them does not work as it says it is supposed to work. If they go off-line, it is virtually impossible to re-pair them. App crashes all the time.
Terrible user interface
Cannot use the app since it does not rotate. I use my iPad with a Magic Keyboard and am always in Landscape mode - app is always sideways for me
Peace of Mind
I can leave my house knowing there won’t be any bad surprises where leaks are concerned.
Great System. App Annoying
I don’t get why I need to sign in every time I open the app. Trust me someone not trying to hack my water usage.
Constant logging out
Since the latest update this app won’t stay signed it which defeats the purpose of having an app to track leaks. Every time I get out of the app I have to resign in. It’s ridiculous. How am I meant to get a notification for a leak when it doesn’t even work?
Consistently buggy interface, useful in general, but irritating
Consistently buggy interface, where buttons don’t respond, cycling through alerts you can’t exit or dismiss, and wonky UI. Constantly asking you the same question over and over and over again like plumber contact details. Just feels like they aren’t doing much consumer polling on improvements. Overall, it’s still worth installing for the emergency controls it offers, but could be a lot better and hasn’t improved in years.
Show more
Terrible Product
This product does not work.
Couldn’t connect to WiFi
Nationwide Insurance sent these and they didn’t work and never connected to WiFi
Connecting sensors
It is so difficult to keep my sensors connected. I had to disable my VPN which was very difficult, but I finally got it turned off. The Most difficult thing was constantly resetting the WiFi on my phone to the slower connection speed. My phone keeps switching to the faster 5GHz speed especially when returning home and reconnecting. Why can’t your sensors update to the faster speed?
Show more
Ripping out and replacing with Moen Flo
Phyn constantly shuts off our water because of our Whole Home Humidifiers. I have categorized the unknown events but it keeps happening as the system doesn’t run to a set schedule. The app also does not stay logged in and there’s no option for Face ID. The usability of the app is poor and the Phyn has no easy way to identify its open/closed status visually like the Moen Flo. I have the first generation Phyn and I can’t move it to a new SSID. There’s no HomeKit, Matter or even HomeBridge integration.
Show more
Phyn works but
I live Phyn as it really protects our home from leaks.
I just wish that during the learning phase it could identify each toilet or device. It knows what the toilet is as it advises how many times each one was flushed and how many gallons etc per flush.
But it doesn't allow us to name the location which is a big selling point
I just wish that during the learning phase it could identify each toilet or device. It knows what the toilet is as it advises how many times each one was flushed and how many gallons etc per flush.
But it doesn't allow us to name the location which is a big selling point
Show more
Terrible product and lack of support
Super fun when it's a holiday and your routine is different and it emails you it is shutting off and then the app crashes so you can't cancel the shutoff and they do not have 24/7 support or a desktop version. Not worth the risk having this device wreck your household when the dishwasher and washing machine are both mid cycle
Show more
Zero Support
I’m in Tokyo and I get a call at 3 AM from my wife screaming at me that the water has been shut off. The app says the unit has been disconnected and cannot reconnect. So the default here is to just shut the water off for the house. Brilliant. Not being in any position to solve this halfway across the world — paid a plumber on a Sunday time and a half to manually open the shutoff valve. Monday (today) took time out of my work travel to call the “exigent issue” customer service hotline. After being told several times to remain on hold, and that “my call will be ordered in the order which was received” I am forced to leave a voicemail after just 5 and a half minutes. Tried to hold twice, same issue. Awful CS practice and I worry the company will not exist soon enough.
Show more
App is horrible
This app is so glitchy and horrible. It’s taken me 40 minutes to connect just two of my 5 sensors. Whenever everything goes well they blame my internet. Why were the other two able to set up then and why is my internet speed more than adequate. How can I use these when I can’t even get them set up
No connection
Had perfect connection until last week. Went offline Tried to re connect. Nothing worked. Called help desk. Didn’t work.
Scam
Phyn is not compatible with modern mesh Wi-Fi systems such as eero.
You can’t turn on the phyn until it is installed by a plumber once it is installed by a plumber you will find out that it’s not compatible with modern systems such as eero. I’ve spent probably combined six hours on the line with eero and Phyn, and nobody can fix the problem. All the rest of my devices connect just great. In my 20 years as a techie, this is the first device. I think I’ve ever gotten that simply cannot connect to Wi-Fi. When I talked to my friend about it and he said his does connect, but it sends so many ridiculous notifications that he wish it didn’t. I stopped trying.
You can’t turn on the phyn until it is installed by a plumber once it is installed by a plumber you will find out that it’s not compatible with modern systems such as eero. I’ve spent probably combined six hours on the line with eero and Phyn, and nobody can fix the problem. All the rest of my devices connect just great. In my 20 years as a techie, this is the first device. I think I’ve ever gotten that simply cannot connect to Wi-Fi. When I talked to my friend about it and he said his does connect, but it sends so many ridiculous notifications that he wish it didn’t. I stopped trying.
Show more
