I have to reset my password every time I use the app
I am a power user of planning center for over 20 years and I can’t stand it any more. I have to reset my password every time I use the app. It has happened over the years periodically but now it’s every time I use the app. I’ve asked for help so many times and finally got a response that said I have to contact my email provider and sort it out. So it’s now my fault? Just fix it. I have had enough and it’s time to give planning center grief until they fix it. This has ruined so many church services. It ruined the Christmas Eve pageant because I could not log in and get the video in time for the service. Planning center is starting to really frustrate my church now. This software, because of security/log in issues, has been the absolute worst user experience I have had with an app. Fix it please.
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DDriveturkey1984
Response from developer
Login issues during a service are really frustrating. Thank you for writing in! We'll continue working with you directly through your support ticket to figure out next steps and what else is needed.
Session Disconnects
Having routine issues where sessions to leaders will lockup and stop working. It will say session is connected, but other devices will not be flipping anymore. Even disconnecting and reconnecting doesn’t fix, so we need to stop session and start new one. WiFi is fine. Even tried new devices.
JJoshzone1990
Delay in loading pages
Many times, this app has delayed loading the next page, which has put me in a difficult position while on stage. This app is supposed to be designed for on-stage use, yet it’s becoming increasingly unreliable.
The lack of offline caching is also a major issue. Many times, people have gone on stage without internet access, even for files they were using just minutes earlier.
We pay a significant amount for Planning Center, and it’s disappointing to see these critical bugs persisting—especially ones that directly impact the Music Center during live services.
The lack of offline caching is also a major issue. Many times, people have gone on stage without internet access, even for files they were using just minutes earlier.
We pay a significant amount for Planning Center, and it’s disappointing to see these critical bugs persisting—especially ones that directly impact the Music Center during live services.
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VLVivek Livingstone
Response from developer
Hi there, we are sorry to hear this has been your experience with the Music Stand app. Please email support@planningcenter.com, and we would love to talk about this with you!
Annotation Tools
Absolutely horrible updates to the annotation tools. Bring back the old pen tools or more options for tools. Lost all previous edits as well so I have to start all over. And the complete failure of not being able to even change thickness of writing and colors, which should be some of the most BASIC FUNCTIONS will not work. If anyone has found a better app to serve in the same capacity I’m all ears because I’m ready to say goodbye to planning center for good as I’m sure many other users are in the same boat.
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SShadafadafunkdeng
Accessibility
Chord sheets don’t support text resizing, forcing low‑vision users to pinch, zoom, and pan which is very awkward while playing an instrument. Menus don’t support dynamic text, causing overlap with larger or bold fonts, and some areas don’t allow for enlargement at all.
LLFH7
