Stopped working with 18.6 Update
We’ve had our Hunter Douglas motorized shades for over 10 years with only a few issues but now it seems the app is obsolete after installing iOS 18.6
Has anyone else experienced this?
Has anyone else experienced this?
Spent thousands of dollars and now app is outdated
Spent thousands of dollars getting this product in my house about 10yrs ago and now the app doesn’t work and they don't seem to care. I do t have thousands more to upgrade and it’s kind of wrong of them to not put out the update for this to work for the customers that spent that kind of money in the past. New customers beware , this is how they treat you
Show more
App
The app doesn’t work.
Unsupported and now abandoned by Hunter Douglas
It worked well until it didn’t. Shame on them for charging so much money and then leaving us all in the ditch with no tech support.
Awful. Forced to replace blinds
The Controller is terrible and without updates for years. To the point where I cannot get any of my blinds to work and have to rip and replace.
Awful in every way
A terrible, terrible app. Totally unreliable. Impossible to program. Seems to agree to new settings based on phase of the moon or the weather pattern, but not what buttons you push in the app. It’s hard to imagine a development team that could make something this straightforward so impossible to use.
Show more
iPhone 12 Pro
Il ne fonctionne pas avec mon iPhone 12 Pro j’espère que pouvez remédier à la situation.😢🙏
No Remote Access??!
How, in this day and age, there not be remote access to the shades from this app. It makes me feel like I made a mistake in buying Hunter Douglas👎👎👎👎👎
iOS 14 issues
With the release of iOS 14 earlier this year, this app is close to being non-functional. The app will jump between the loading screen and your scenes constantly claiming a loss of network connection. If you have quick fingers you can eventually tap on one of your scenes but that’s it. You don’t have any time to set up routines or update groups. Please fix this app as it is a great way to control the shades!
Show more
Hunter Douglas app
What a miserable application this is – – it really bad don’t buy that product.
Terrible app
This app needs major improvements.
Hunter Douglass is the worst
It rarely ever works. I constantly have to reset the blinds for the blinds that aren’t up on my super high vaulted ceilings. And there is no upgrade path except to redo the entire thing.
Does not work
Disappointed that Hunter Douglas has abandoned its customers that have paid thousands of dollars for blinds. The app no longer works with my shades and they have discontinued this line. Please update the app! The bridge blinks red and green looking to pair with the app and nothing happens.
Fixed some issues
I’m glad the Platinum App has been updated. It was previously losing the Wi-Fi connection. This was a big issue as the shades would not follow the schedule which could not be fixed until I returned from a vacation. Please keep supporting this App.
Finally updated
Imagine my surprise when I opened the app yesterday to discover that it just...worked. No flipping back and forth between screens, no ritualized quit, reopen, quit, reopen cycle...the app just performed the one, singular function it was designed to do, without angst or drama. Obviously I went to check the version history, and lo and behold - the first update in 2 years.
Kudos to whoever fought to get this piece of garbage app actually updated - it’s obviously not a priority of Hunter Douglas’, so to whoever finally fixed it, and whoever made that happen? Your work is vastly appreciated, and you deserve 5 stars. Thank you, mysterious dev team.
THAT SAID, “working” is a low, low bar to clear, and Hunter Douglas has completely abandoned a big segment of their user base. A big company should be able to do much better than one update in two years, which means that you saw the one-star ratings and complaints, and just chose to let this one ride for two years. Can’t wait to eventually escape your ecosystem, but in the meantime, I’ll just keep making sure nobody else I know buys in.
Kudos to whoever fought to get this piece of garbage app actually updated - it’s obviously not a priority of Hunter Douglas’, so to whoever finally fixed it, and whoever made that happen? Your work is vastly appreciated, and you deserve 5 stars. Thank you, mysterious dev team.
THAT SAID, “working” is a low, low bar to clear, and Hunter Douglas has completely abandoned a big segment of their user base. A big company should be able to do much better than one update in two years, which means that you saw the one-star ratings and complaints, and just chose to let this one ride for two years. Can’t wait to eventually escape your ecosystem, but in the meantime, I’ll just keep making sure nobody else I know buys in.
Show more
Betrayed
App is terrible. Stopped supporting it when they came out with a new system. Shame on them.
Help us
This app desperately needs an update to improve connectivity, layout, and bugs. If they could somehow fix ghost programs that cause my blinds to randomly go up at 3 o'clock in the morning, that would be a bonus.
Nearly useless.
Pro: Via a kludgey interface you can set presets that will occur at specific times on specific days.
Con: However, even though I have top-down blinds, there's no way to schedule the tops to come down, only the bottoms to go up. For my east-facing bedroom windows, this means that I have wake up with the sun in my eyes instead of on the roof.
Con: Further, if you don't open the app via your phone about once a week—which helps synchronize the time—the timer drifts quickly enough that you can't use the blinds as an accurate alarm clock. Within a couple weeks the blinds will be opening 15+ minutes too late.
Confusing interface includes a "Test Repeater" button that does nothing when pressed, and a "Recalculate Sunrise/Sunset" button that asks for your lat/long...and also appears to do nothing.
It's an application that's justifiable if you were a first-time app developer. It's unacceptably poor quality for a company like Hunter-Douglas.
Con: However, even though I have top-down blinds, there's no way to schedule the tops to come down, only the bottoms to go up. For my east-facing bedroom windows, this means that I have wake up with the sun in my eyes instead of on the roof.
Con: Further, if you don't open the app via your phone about once a week—which helps synchronize the time—the timer drifts quickly enough that you can't use the blinds as an accurate alarm clock. Within a couple weeks the blinds will be opening 15+ minutes too late.
Confusing interface includes a "Test Repeater" button that does nothing when pressed, and a "Recalculate Sunrise/Sunset" button that asks for your lat/long...and also appears to do nothing.
It's an application that's justifiable if you were a first-time app developer. It's unacceptably poor quality for a company like Hunter-Douglas.
Show more
App now loses memory
My app worked fine for years. Now when I open the app it loses the memory for my settings. I have thousands invested in this system and they don't work.
Terrible
Agree completely with E.R.R. Bought this product a few months before PowerView was realeased and left high and dry. This is an almost useless product – the dumbest smart home product at home. Will never buy hunter Douglas again.
