disgrace
Playa Bowls headquarters, you people need to do better with your app. it constantly glitches, it makes it difficult for people to retrieve their forgotten passwords and may i say it also changes your passwords. i have the same password across apps, no reason it shouldn’t work when applied. it’s like over time it changes it. Shameful, we’re in 2026….apps that still glitch and have inferior programs like this is an embarrassment. Fix it asap or lose valuable clients.
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Dear PlayaBowls..
Dear PlayaBowls across the map, while we enjoy your offerings and the locations frequented.. can you please clarify why it is necessary to include customer’s name, cell # and email address on your receipts?? That is too much personal information that can be picked up by strangers and not necessary. Starbucks and others are able to provide ordering and pickups with a name. Is this something you can fix or plan to update moving forward? Also, if the App is being used
are multiple order emails really necessary when updates and history are built into your App? Your reply is appreciated. Thank you.
are multiple order emails really necessary when updates and history are built into your App? Your reply is appreciated. Thank you.
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Doesn’t always work
This app is honestly really great, but it almost NEVER works. Half the time I try to preorder anything, by the time I get to go to my cart something glitches and it keeps telling me “phone number required” when I have a phone number on my account. It’s always the most inconvenient time when I can’t stand in line at the store to order anything, so I just don’t end up going. Disappointment for me and loss of sales for Playa Bowl. I have tried ordering online through the browser with the same issue. PLEASE fix this!
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New App
The new app does not allow you to reorder a previous order. I have allergies/modifications and on the old app it was easier because I could just click a button to purchase my same order without having to manually modify it every time.
App used to save previous orders -doesn’t anymore.
App remembers last order but not any of the customizations so they have to be recreated with each order. Also, why the 50cent “convenience charge” to order via the app when this is easier for the store than walk in.
Not worth the download
For the functionality you offer, it’s easier to just use the website.
My family of 5 orders the exact same 5 bowls all the time and they each have modifications. What can’t show me my previous orders and allow me to re-order those items? If that’s too much technical overhead for you, allow me to create favorite bowls that I can select when I want to order. Those favorites can live on my device or in the cloud and it would be far more convenient than having to recreate these orders every time.
My family of 5 orders the exact same 5 bowls all the time and they each have modifications. What can’t show me my previous orders and allow me to re-order those items? If that’s too much technical overhead for you, allow me to create favorite bowls that I can select when I want to order. Those favorites can live on my device or in the cloud and it would be far more convenient than having to recreate these orders every time.
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Forgot password doesn’t work
last update deleted user info. When you click on forget password and put in your email screen goes grey and it doesn’t email password reset. Have not been able to get into the app in 2 weeks. Not to mention it’s the only food app in the world charging you an extra 50 cents to use app instead of in store ordering
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The App is Okay
I think the app fulfills its purpose. I just wish there was a way to scan receipts or something because sometimes the staff don’t ask me if I have a rewards account and I might forget to provide my number or scan the app in person. There’s also a convenience fee if you order from this app so that’s another reason I wouldn’t use the app besides getting the rewards.
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Love it
Play bowls is great
Need to add Apple Pay
Decent app, no glitches. Knocked 2 stars off because Apple Pay needs to be a checkout option. I don’t want to store a card on file.
Terrible app.
Stuck in a never ending loop of trying to log in and connect my in store account. This app is infuriating.
Payment issues constantly
Over the last 3 months this app has been completely useless. I have tried to place an online order 10 times and they finally said they fixed it but it still doesn’t work
Can’t even log in
Downloaded app and can’t even sign in. I’ve changed the password bunch of times because it would not let me go past the log in screen. I figured maybe I’m not entering it right but I was. I restarted my phone, just to be safe, I uninstalled and installed it and still can’t even log in. Sad.
😑
this app is barely operational. once youve gotten to the checkout, it often gives up entirely.
App hasn’t worked in months
So many problems with this app. Before it barely worked, now I can’t even get past the launch screen. It’s been months. Why bother having an app?
Changed numbers now I don’t have access
I lost some points when I changed my number
The app stopped working
The app no longer loads past opening and showing the logo. Which is unfortunate because it was super convenient to order and keep track of points. Not sure if it’s an iOS26 thing or just an app thing but it’s not working.
Confusion reigns supreme
I’ve asked at the store for months to get these fixes relayed to corporate:
1. Remove confusing instructions (see attached)
2. Correct inventory at locations (app states there is no almond milk at Westwood NJ location, but every time I go in there (must go in store since my daughter loves #1 above) , they have plenty of almond milk!
Apps are for convenience, not confusion.
1. Remove confusing instructions (see attached)
2. Correct inventory at locations (app states there is no almond milk at Westwood NJ location, but every time I go in there (must go in store since my daughter loves #1 above) , they have plenty of almond milk!
Apps are for convenience, not confusion.
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Can’t Sign in
Can’t sign in, keeps saying password is wrong and won’t send code to phone.
They charge “ convenience fee” to use the app.
Playa bowls charge an extra fee ($0.50) for the privilege of using the app. Just for picking it up myself.
