Pocket Geek Home User Reviews

Pocket Geek Home
Pocket Geek Home
American Bankers Insurance Group, Inc.
🔧 Utilities

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T mobile support

This app sucks
TAZZ3139TAZZ3139

Privacy notification

The key here is that there is no privacy. By downloading the app you agree to all of their conditions of selling your data, etc. and there’s no way to opt out. Find another app.
Keiser.SozeKeiser.Soze

privacy notice

While reading the privacy notice it indicated that this app: With your permission, we may also access information from your device, such as your general location, contact lists, SMS messages, Call logs, photo and video library, documents, music. Which means they have access to your whole phone, which is none of their business in my opinion.
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jayryder61jayryder61

Verify doesn’t work

Well. I did the email verification several times with no success. Turned off vpn, still didn’t work. Use at your own waste of time. IT tech here.

Recommended by T mobile. Thanks for taking all my information.
floating school busfloating school bus

Response from developer

It sounds like you've had a challenging experience with the email verification process, and we truly appreciate you sharing your thoughts. We recognize how important it is for everything to function smoothly, especially when you're relying on it. Your feedback is invaluable, and we encourage you to reach out to our support team at support@pocketgeekhome.com for further assistance. Thank you for your insights!

Bad app

Waste of time to run a speed test. And No help with problems or issues
oklahoma sooner1oklahoma sooner1

Response from developer

We're sorry to hear you're having trouble with the speed test and finding assistance. Please reach out to our support team at feedback1@pocketgeekmobile.com for help with your issues.

Junk

App does not work. It won’t even let me sign in
Phi-epsilon zetaPhi-epsilon zeta

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Speed rating

The speed rating says good speed but the buffering says that it isn’t working and t mobile isn’t responding to the problem
oklahoma sooner1oklahoma sooner1

Expected more in depth technical support

The T mobile gateway is one of the most used gadgets around, but the support team at PG Home did not have any more info about it than I do.
dirtcop1776dirtcop1776

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Interrupted service

I am disappointed the WiFi keeps going offline had to reset the gateway several times and it is a hit and miss situation . I go on the app all I get is reset the gateway . I am starting to regret switching my service to t mobile please find a better solution than just resetting the gateway
Thanks
TthpharoTthpharo

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Pocket geek home

What a rip off. The take your money monthly and then when you file a claim you can’t get a hold of anyone!!
Trash 0424Trash 0424

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Can’t find anything

I have about 40 smart devices installed, it can’t find any while identifying there’s 37 devices in my system. No point and completely worthless… how can they help with my tech problems if they can’t even write an app that works?
justbob30justbob30

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Device trouble shooting

I’ve been having trouble with my gaming device it keeps crashing freezing these problem just started happening I thought I would have someone help me fix the problem but I didn’t get any help very disappointed.
12macho12macho

Response from developer

Thanks for the feedback. We’d appreciate if you could provide more information about your experience. Your feedback helps us make our app better. Thanks for your input at support@pocketgeekmobile.com

Never works

Never works
Markiemark503Markiemark503

Response from developer

Thanks for the feedback. We’d appreciate if you could provide more information about your experience. Your feedback helps us make our app better. Thanks for your input at support@pocketgeekmobile.com

No Help What So Ever!

This is the worst app I’ve ever had. I called to try and fix a problem on my MacBook Pro and all the support people did was make it worse and did nothing to fix the problem. Nothing worse than ending up with more problems than when I started, it’s very frustrating, discouraging and disappointing.😠
SarahJ5SarahJ5

Response from developer

Our apologies that you’re experiencing issues. Please send us an email if you were going through tech support or claims along with any additional information at support@pocketgeekmobile.com. We definitely want to help you out. Thanks!

No devices?

I scanned for devices and 0 of 18 were recognized. Thanks
DavidBedellDavidBedell

Response from developer

Thank you for letting us know. Please contact us through the Live Support option in the app. We look forward to assisting you. Thank you.

New subscriber

Did not identify a single device while at the same time claiming there are 27 unidentified devices on my network.
weaber1weaber1

Response from developer

Thank you for taking the time to give us feedback, it is helpful to the Pocket Geek Home team. We are working on a new solution for device identification. If you need anything, please send us a note to support@pocketgeek.com.

Review

I talked to Three different young men! All were knowledgeable, polite and a delight to work with!
MoxypennyMoxypenny

Response from developer

The Pocket Geek Home team is thrilled to hear this feedback. Thank you!

Awesome!

This is such a great platform to get help with all things internet related!
poolpartycelebpoolpartyceleb
T-Mobile Fiber: Gigaspire
T-Mobile Fiber: Gigaspire

by T-Mobile USA, Inc.

🔧 Utilities

(350)

Free

Pocket Geek Home vs T

4.3 / 3.9Score
no / noADS
no / noIn-App Purchase
free / freePrice
T-Mobile Threat Protect
T-Mobile Threat Protect

by T-Mobile USA, Inc.

🔧 Utilities

(22)

Free
In-App Purchases

Pocket Geek Home vs T

4.3 / 3.2Score
no / noADS
no / yesIn-App Purchase
free / freePrice
McAfee Security for T-Mobile
McAfee Security for T-Mobile

by T-Mobile USA, Inc.

🔧 Utilities

(55K)

Free
With Ads

Pocket Geek Home vs McAfee Security for T

4.3 / 4.8Score
no / yesADS
no / noIn-App Purchase
free / freePrice
Protection 360®
Protection 360®

Tech support, tips & more

🔧 Utilities

(55K)

Free

Pocket Geek Home vs Protection 360®

4.3 / 4.5Score
no / noADS
no / noIn-App Purchase
free / freePrice
T-Mobile IP Relay
T-Mobile IP Relay

by T-Mobile USA, Inc.

🔧 Utilities

(87)

Free

Pocket Geek Home vs T

4.3 / 3.1Score
no / noADS
no / noIn-App Purchase
free / freePrice
HINT Control
HINT Control

Simple access to your gateway

🔧 Utilities

(87)

Free

Pocket Geek Home vs HINT Control

4.3 / 4.1Score
no / noADS
no / noIn-App Purchase
free / freePrice
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