Pocket Geek Mobile Reviews: Is It Legit?

Name: Pocket Geek Mobile
Rating: 4.6082 (3239 reviews)

Pocket Geek Mobile

Assurant, Incorporated

🔧 Utilities

Customer Experience

Positive experience65.9% of reviews

Neutral9.8% of reviews

Negative experience24.4% of reviews

~ Based on 82 written reviews from the US App Store.

What users say about Pocket Geek Mobile

Reviews of Pocket Geek Mobile are mostly negative: the Utilities app is rated 4.6/5 from 3.2K App Store ratings. What users like most: helpful troubleshooting tips, easy to use. Top complaints: frequent crashes and glitches, high battery and storage consumption. Summarized from real user reviews.

Positive things

💡Helpful troubleshooting tips
👍Easy to use
🚀Convenient backup feature
🔒Provides security and device protection

Negative things

🐛Frequent crashes and glitches
🔋High battery and storage consumption
👎Poor customer support
🤔Confusing interface after recent update

Is Pocket Geek Mobile Safe?

Pocket Geek Mobile appears safe based on user ratings. AppsHunter Safety Score for Pocket Geek Mobile is 92/100.

This assessment is based on 3,239 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.0% of ratings point to a safe experience

3.7% of ratings suggest some concerns

6.4% of ratings point to a risky experience

~ Based on 3,239 App Store ratings for Pocket Geek Mobile.

Is Pocket Geek Mobile Legit?

Pocket Geek Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for Pocket Geek Mobile is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Very Smart

Pocket Geek Mobile simplified the Geek Mobility app for the everyday smartphone user!

W5Walton 52

7 months ago

Great App

I love using the live help feature in this app. The agents are so friendly and able to help me with just about any technical question I have. This app keeps me protected.

MMatt35033

9 months ago

Response from developer

We appreciate your kind words and are delighted to hear that the live help feature has been so beneficial for you! Your feedback about our agents' friendliness is truly valued.

No sirve

Esta aplicación necesita mejoras, no abre, se cierra sola. En fin, no la he podido utilizar.

QQsjess

a year ago

I pay for a coverage that does not uphold what it says

On 08/02/2025 I had my IPhone 16 pro max slip out of my hand and hit the ground. It powered off not to turn on anymore. I did what I was supposed to and filed a claim. I then waited all day for them to send me an email telling me that my claim was denied. Now I want to know what am I paying for when I cannot get my phone fixed for an accidental drop? To me it’s like I am paying you for nothing. I have maid 1 claim in the 3-4 years of my service so I have paid you for nothing. Since I can’t get my device fixed for what you advertise and make us pay for, I feel I should get a full refund of the 3-4 years I’ve paid for it minus my only claim

Ccd70451

a year ago

Poor Coverage.

As soon as I needed the coverage the insurance found a way to deny me. I have paid for 3 years and they refused to even fix this OLD phone.

Qquekenbsvsjsi

2 years ago

Cancelling

Can’t get through to anyone, anyone at all with simple questions about coverage. Every company wants to be automated now. That’s great if you have good automation. I get to a prompt that wants me to say and spell my last name, and that was after verifying the last 4 digits of the card on file. But the computer can’t understand me clearly spelling my last name. Then it ends my call. I’ll just cancel, not gonna pay $15 a month for nothing, with zero ability to speak with a live rep. It would be really bad if I had an actual claim to file. You guys gotta get it together.

MPMatt Pfaff

2 years ago

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Trash!

My new iPhone 15 pro is so jacked up it took 8 attempts to open the app! It’s so glitchy….after a minute or so it stops till I open a different app or unlock the screen and it starts again? Not impressed by this security! Worked more like an invite to the hackers or whatever is killing my new phone but I’ll be back in a Samsung galaxy soon because apple I thought wasn’t able to be hacked or get viruses and that’s a big false statement!

JJdub619sd

2 years ago

Response from developer

Needs help

iOS iPhones messed up plz fix

DDrewbert420

2 years ago

Praise the Lord!

My life has just become exponentially better!!! hackers beware I have new software

MMe4youandyou4me

2 years ago

Response from developer

Glad you like it!

Good luck

Multiple attempts to file a claim result in timing out. Every few attempts I get a little further in the process and it does save my info. I’m going to keep trying, but so far it’s been two days with no success

HHead2space

2 years ago

Response from developer

Picture will not rotate

Charne tried everything and the last is to cut it off and on. Hope that works.v she also gave me the phone number to Spectrum repair.

HPHead on my pillow

3 years ago

Could be good

It keeps saying there’s an error and can’t backup my phone. Every. Single. Month. You have to delete the app and download it again to get it to work

KKatie931149659

3 years ago

Best $ MY husband spent iPhone 15 Max Plus w/Insurance

Could almost make love to this phone! Worked as Store Manager at cell store when Nokia, Kyosara plus cells went by numbers like Motorola 2565. TAKE the DIVE best swim u ever had…I guarantee it.

Peace be with you,

Maggie

CMChatty Maggie65

3 years ago

App interface doesn’t look the same

I have an apple device and the interface doesn’t look the same as the description of of the app in the App Store. Also I can not find the VPN settings or anything about a vpn in the app I see the settings in my settings app but I can only turn the VPN on and off it does nothing else. I have express VPN I can find all the VPN settings in the Express VPN app. Just why is there no settings for PG mobile? Or am I overlooking and missing them when I try to find them.

LLLavendear

3 years ago

Response from developer

Customer representative

I was trying to connect my replacement cell phone that was sent to me yesterday and nobody is able to help me. It’s really sad that none of these Xfinity representatives know what to do there obviously needs to be a lot more training done to assist customers. I’ve been a customer for four years now and after the many hours I’ve spent trying to get my phone connected with incompetent customer service representatives I’m going to switch to Verizon.

KKyra123456789999

3 years ago

Response from developer

Is this for my iPhone?

I purchased an iPhone 14 Pro Max from Spectrum, and three Pocket Geek apps were installed by them. The VPN blocks me from being able to use some apps installed from the Apple App Store. When I try to backup my phone, I get a error message. I did a Support Chat with Pocket Geek, and was told that they haven’t been able to get their software to work on the latest iOS.

MDMtn Dave

3 years ago

Response from developer

Review

I don’t know if I like this app because I just installed it. I don’t even know what it does yet, so ask me again in 30 days.

TTomeh1

3 years ago

Retry

Every other month when you go to back up your phone, it will just keep saying retry. Then you need to delete the app and download it again. VERY ANNOYING

KKatie931149659

3 years ago