Bank won’t sync
I actually really liked using this app and having it to help me budget! I found it helpful and was planning to renew my subscription after my year had passed. Unfortunately, at one point the bank I use unsynced from the app and PocketGuard has been unable to get it back, no matter what I try. It’s very frustrating. Because of this, I am paying for an app that doesn’t work for me. If you bank with a larger bank, this might not be an issue for you, I have no idea. But if you bank with a local bank in your area, beware this may happen.
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Helps me keep track
I’ve been using this app for about 6 years now and it helps me stay on budget and know when to stop spending money. Also, whenever I have an issue with the app, the developers fix it fast.
Inconsistent
The app used to be good but now it constantly struggles to pull recent transactions and will show transactions from years ago until it is refreshed multiple times. I frequently have to sign out of the app and sign back in to fix it.
Transactions Disappear
For the last month all the transactions will disappear then a day or two later they will just reappear. It’s been doing this for a month or two. About to give up on the app.
Good when it syncs
I’ve enjoyed using this app for several years (after Mint shuttered). It’s how I budget and track spending. There were occasional issues with syncing but they always resolved within a day. However, I’ve now been unable to sync my BMO account since Aug 21 and my TD account since Aug 26. I reached out to the app developer and learned it’s a known issue with the banks that they’re working to resolve. I find it frustrating that the app developer didn’t reach out to affected users to let us know. If it’s a known issue impacting your users, shouldn’t you reach out to them? Shouldn’t you be sending out regular updates? How about putting something in the help and support section? Will they be issuing a credit for the downtime? I’m sympathetic to the fact it’s a bank issue and they’re working hard to fix it, but some communication would go a long way to help frustrated users.
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