App works
I been using this app for many years and while it may not be perfect, it has consistently met my banking needs. Yes, there have been occasional issues which may be attributed to the credit union partners. The app does what I need to do and ,I appreciate the convenience it provides.
Failed facial recognition login
Every time I activate the facial recognition, upon logging in it tells me my account is locked. When I call support they me my account isn't locked. No one offers to figure out why I get this error.
Mobile deposit doesn’t work
The mobile deposit feature fails spectacularly. It takes me 30 to 40 minutes of holding my phone at diffrent angles and telling the app to try again. It’s so frustrating.
Boomers
All the people complaining about this app are boomers, and don’t know simple app fixes.
Mobile check deposit no longer works
Can’t read routing number or register the bottom section of check. Tried with two devices on dark backgrounds. Please don’t make me visit the brick and mortar to deposit a check!
Lackluster
The mobile deposit has a very low $$$ limit and doesn’t communicate what it is until after you’ve endorsed your check. Payment history function is not functioning.
Can’t preform a mobile deposit
Doesn’t work with iPhone 10 and above.
Useless app
This app absolutely useless. Keeps shutting down on me when I’m trying to deposit a check.
Can’t get account information
My account history won’t load. I can manage bill pay, but it often says there’s an error so I can’t tell if the payment went through. I’ve tried deleting and reinstalling the app multiple times. What am I supposed to do? Considering changing credit unions at this point.
Gone downhill
Mobile deposit used to be an effective way to deposit checks, now it takes too long.
Not optimized for iPhone X
It doesn’t recognize that iPhone X does not have fingerprint sign in. When capturing photo on iPhone X the camera feature doesn’t work well with the notch on top of the screen. Requires a password when transferring find within and between accounts. It basically took away all the ease of mobile banking. Very poor.
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App is no longer functional
This app no longer functions on a regular basis. It crashes more often than it works. Very disappointing as it was previously a very good app. Wish they would fix the problem!
Mobile deposit
When I try to mobile deposit a check, it goes to “deposit help” and there is no way to accept the terms and begin the process.
Bad app.
Bad app.
Needs an update!
You can’t transfer money from your checking account to another checking account.
Problem with latest update
I’d rate this 4 stars, but when I try a cross-account transfer, only some of the receiving account options are displayed (e.g. Money Market and Savings, but not Checking). Hopefully this will get fixed, because generally the app has a much cleaner UI and has fingerprint recognition.
Check deposit app
Not great. Alignment is difficult and it gives you an error code when check has actually deposited resulting in duplicates. Needs improvement!
Response from developer
We apologize for your poor experience in the past. We have recently updated and fixed your issue. Please update our application on your mobile device to experience what's new.
Crash
Every time I try to transfer money between accounts the app crashes. About half the time I try to log on the system hangs then crashes. I will be deleting this app until Point West tests and improves. Main reason I have moved most my banking to Chase. Their apps usually work upon release.
Dear Point West: I would prefer no iPad app to one that crashes and wastes my time.
Dear Point West: I would prefer no iPad app to one that crashes and wastes my time.
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Response from developer
We apologize for your poor experience in the past. We have recently updated and fixed your issue. Please update our application on your mobile device to experience what's new.
Deposit
Can't find where you deposit? I deleted the app and I'm downloading it again to see if that works.
Response from developer
We apologize for your poor experience in the past. We have recently updated and fixed your issue. Please update our application on your mobile device to experience what's new.
Good app
Very useful. Especially for checking balance and transferring money.
Response from developer
Thank you very much for the nice review. We really appreciate that your kind words. Please open our application on your mobile device to experience what's new.
