Help me
Response from developer
Hello, we sincerely apologise for the wait on your redemption – we know it's not ideal. While valid orders usually process quickly, our legal obligations require every redemption to go through third‑party regulatory checks, including anti‑money laundering reviews, to keep the platform secure. These steps can sometimes cause delays, and we're actively working with the relevant authorities to reduce the time. You can always check your order status on the in‑game redemption page. If you have any questions or your order is taking longer than expected, please have your User ID and a screenshot of your store review ready, then contact us via either channel: in‑game customer service – send the keyword "store review" along with your ID and screenshot; or email from your registered email address to PolyCasinoServiceTeam@outlook.com, including the same three items. That keyword helps our technical team classify your ticket and locate your account quickly. We'll reply within 48 hours and assign a dedicated assistant to resolve your specific case. We're always improving based on player suggestions and adding more benefits. Thank you for your patience and support.
Pretty decent
Fantastic spins and wins
can’t redeem
Response from developer
Hello! Thank you for your message, and we apologize for any inconvenience. Based on your description, the reason you are unable to proceed with the redemption process is that there is an issue with your KYC verification. Please note that in accordance with relevant laws and regulations, and to ensure the security of all players' identity information, our game requires KYC verification to be completed before any redemption can be processed. However, we are unable to pinpoint exactly which step of your KYC verification has encountered a problem here. Please contact our customer service team for targeted assistance: 1.In‑game customer service: Send a message with the keyword “store review”, your User ID, and a screenshot of your store review. 2.Email support: Write to PolyCasinoServiceTeam@outlook.com using your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). Due to a high volume of inquiries, we will respond within 48 hours. Thank you for your feedback and support.
Loving it!
Now excuse me while I go hit it big! 💰🤑💲💶💶💶
