Help me
Response from developer
Hello, we sincerely apologise for the wait on your redemption – we know it's not ideal. While valid orders usually process quickly, our legal obligations require every redemption to go through third‑party regulatory checks, including anti‑money laundering reviews, to keep the platform secure. These steps can sometimes cause delays, and we're actively working with the relevant authorities to reduce the time. You can always check your order status on the in‑game redemption page. If you have any questions or your order is taking longer than expected, please have your User ID and a screenshot of your store review ready, then contact us via either channel: in‑game customer service – send the keyword "store review" along with your ID and screenshot; or email from your registered email address to PolyCasinoServiceTeam@outlook.com, including the same three items. That keyword helps our technical team classify your ticket and locate your account quickly. We'll reply within 48 hours and assign a dedicated assistant to resolve your specific case. We're always improving based on player suggestions and adding more benefits. Thank you for your patience and support.
Pretty decent
Fantastic spins and wins
can’t redeem
Response from developer
Hello! Thank you for your message, and we apologize for any inconvenience. Based on your description, the reason you are unable to proceed with the redemption process is that there is an issue with your KYC verification. Please note that in accordance with relevant laws and regulations, and to ensure the security of all players' identity information, our game requires KYC verification to be completed before any redemption can be processed. However, we are unable to pinpoint exactly which step of your KYC verification has encountered a problem here. Please contact our customer service team for targeted assistance: 1.In‑game customer service: Send a message with the keyword “store review”, your User ID, and a screenshot of your store review. 2.Email support: Write to PolyCasinoServiceTeam@outlook.com using your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). Due to a high volume of inquiries, we will respond within 48 hours. Thank you for your feedback and support.
Loving it!
Now excuse me while I go hit it big! 💰🤑💲💶💶💶
So. ***Update***
**update**
Hey there developer,
Thank you for your feedback and for taking the time to address my concerns. I sincerely appreciate the clarification provided regarding the advertisements and sign-on bonus.
I understand that from your perspective, every benefit featured in the ads can be obtained through simple in-game tasks. However, as a player, the experience has not aligned with the advertised expectations, particularly with the $20 sign-on bonus and the nature of the promotional content.
Your input is valuable to me as well. I kindly request that the development team review the specific issues raised with the sign-on bonus delivery and the style of the AI commercials. If I continue to encounter these discrepancies, I will follow the recommended steps and reach out via in-game support with the keyword “store review” along with the necessary details.
Thank you for your understanding and for your efforts in optimizing the player experience. I look forward to a prompt resolution.
Unfortunately this does not change the star status of your fake game and will remain a one start. If there were an option for negative stars you would be down in the high hundreds
Response from developer
Hey there, Thank you for your feedback, and we sincerely apologize for any confusion caused by our advertisements. We understand that from your perspective, some ad content may seem exaggerated; however, it is not false advertising. Every benefit featured in our ads can be obtained through simple in‑game tasks that do not require any purchase. Additionally, your input is valuable to us—we will collect it and pass it along to our game development team for further optimization. If you continue to encounter misleading ads, please don’t hesitate to contact our support team using the following methods: 1.In‑game customer service: Send a message with the keyword “store review”, along with your User ID and a screenshot of your store review. 2.Email support: Contact PolyCasinoServiceTeam@outlook.com from your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). Due to the high volume of inquiries, we will reply within 48 hours. A dedicated team will be assigned to resolve your issue promptly. Thank you for your understanding and continued support.
Withdraw
Hope
" $2500.00 in winnings "
* yes I would to update my to 0 stars. Why put up to $5000.00 can't redeem ?? That's a load of Bull- I put through to my 400,000 followers & what they about you and your counter in crime
Royale Casino .
Fake
The Real Deal game
Scam me out of my winnings…
Redeem
Perfect
Love this app
Scam do not use.
My account is KYC verified aswell as all other verification not to mention I’m a regular user of other websites and have never had a issue “Lonestar” “Chanced”
ECT
This is 100% a scam and you will not receive your money!
