Horrible Service and Pricing
They raised the price on monthly subscription by 77% last month. My bill went from $65 a month to $115. On top of that, They billed me 3 times in 28 days. I am an owner operator with 20 stops. Good luck contacting them, they run all there calls through a message board. They do not take your call directly.
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Pool Brain has potential, but the navigation system really holds it back.
So many parts of the app need improvement, but the biggest issue is the route navigation. The way routes are set up is confusing and inefficient, and you can’t reorder pools in a way that actually sticks for future use. For a tool that’s supposed to streamline a technician’s day, the routing system ends up creating more work instead of saving time.
If Pool Brain could fix the navigation and allow permanent route customization, it would make a huge difference for techs in the field.
If Pool Brain could fix the navigation and allow permanent route customization, it would make a huge difference for techs in the field.
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Excellent!!
Great service, only via chat most of the times but helpful.
App completely destroys your phone battery
The new update is absolutely terrible, the app continuously crashes time and time again even with full LTE. I keep my phone usage to a minimum while at work and close the app while cleaning pools but my phone battery still drains down like crazy it’s insane
Easy to work
Excellent app. Easy to worth with. Simple pictures that don’t lag when loading. Better then skimmer in my opinion. I’ve used 3 different apps and it’s the simplest yet strong on the communication
Technicians hate this app
Here’s a strong but still professional review that communicates the issues clearly without sounding like a personal attack:
I do not recommend the Pool Brain app at all from a technician standpoint. The platform feels heavily focused on office management and customer-facing features while largely ignoring the actual experience of the field technicians who are forced to use it every day.
The app is extremely glitchy, drains battery life rapidly, and becomes even less stable when a phone is placed in Low Power Mode, which is often necessary because of how much battery the app consumes. Many functions also stop working properly when multitasking between Pool Brain and other apps needed in the field.
What is most frustrating is that many of these bugs and issues have been reported for long periods of time with very slow response or resolution from the developers. Instead of improving reliability and technician usability, updates often feel like they add more complications.
Unfortunately, I am required to use this app through my employment, but if I had a choice, I would avoid it completely.
I do not recommend the Pool Brain app at all from a technician standpoint. The platform feels heavily focused on office management and customer-facing features while largely ignoring the actual experience of the field technicians who are forced to use it every day.
The app is extremely glitchy, drains battery life rapidly, and becomes even less stable when a phone is placed in Low Power Mode, which is often necessary because of how much battery the app consumes. Many functions also stop working properly when multitasking between Pool Brain and other apps needed in the field.
What is most frustrating is that many of these bugs and issues have been reported for long periods of time with very slow response or resolution from the developers. Instead of improving reliability and technician usability, updates often feel like they add more complications.
Unfortunately, I am required to use this app through my employment, but if I had a choice, I would avoid it completely.
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Best app out there
Been in the industry 20 years. Nothing compares.
I love y’all but…
You guys should add an option to take videos in the alerts/Repair needed section. Also, be able to photos using front facing camera. Other than that y’all are awesome. Love Pool Brain!
Worst efficiency flow ever
The inability to reorganize the order of which task you must complete first is atrocious. Not to mention, if you need to check on the job’s previous history, you have to back out so many steps which, by the way, every tap lags a few seconds. There are many more gripes, but I need to get going.
Love Pool Brain
I can’t say enough great things about Pool Brain and their team. It has completely streamlined the way we manage our pool business. The app is incredibly user friendly, reliable, and packed with features that make scheduling, tracking services, and communicating with customers so much easier.
Fantastic app
Great app. Make everything easy and organized.
🔥
amazing app
Highly recommended
Very efficient and easy to use
Best of many out there
I have been very pleased with the system as a whole. As always a few glitches but they are very responsive and happy to help
Pool Company Owner
Within the first week of utilizing Pool Brian we generated roughly about $7500 in repairs just simply from having the technician report the pressure gauge readings. When customers found that the gauges were bad they looked at the option of replacing their old units.
PB review
I’ve been using PB for over a year and may i say this app is great some may say it’s the best. I for one will keep using it for the foreseeable future and would never go back to these low quality apps you call competition. PB has my 5 star rating 😎
Great smooth working app
This app works great and makes it easy to connect to different people at Claffey pools and the customer as well. Way better than the previous app we use to use at claffey, both the customer and us techs love the app. Oh and it’s easy for us to know when the customer leaves a good review and the app makes it easy to look at previous readings or trips to a customers house.
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Great App
Very easy to use, makes every work day easier to navigate through jobs and instructions!
Great app
Extremely helpful and easy to use.
Great app
As a former technician and now working in the office, Pool Brain has been extremely helpful. It has made navigating the pools and customers easy.
