BAD BAD BAD THIEFS
⭐ 1 STAR — ABSOLUTELY TERRIBLE AND MISLEADING EXPERIENCE
I have never been so disappointed with a gig offer. Laundry Pro advertised this job as $90, and I accepted it based on that amount. I then spent my own time, fuel, money, and effort completing the entire job.
I had to pick up 5 bags of laundry, approximately 5 lbs each, drive 8 km to pick them up and another 8 km to deliver them. I also had to buy detergent out of my own pocket, wash the clothes, dry them, fold everything properly, and finally deliver the order.
After doing ALL of that, Laundry Pro paid me ONLY $30 instead of the $90 that was offered.
Seriously? $30 for the driving, fuel, detergent, washing, drying, folding, handling five bags of laundry, and delivery?
This is completely unacceptable. If a company offers $90 for a job, a worker should be able to rely on that offer. If there are conditions that can reduce the payment from $90 to $30, those conditions should be made crystal clear BEFORE someone accepts the job and spends their own money and time completing it.
What makes this even worse is that I did not just pick up and drop off laundry. I actually performed the entire service from start to finish.
Laundry Pro needs to seriously reconsider how it treats the people doing the actual work. Workers are not volunteering. We have fuel costs, vehicle expenses, detergent costs, electricity, time, and labour.
This experience has completely destroyed my confidence in the platform. I would think twice before accepting another Laundry Pro order because you simply cannot trust the amount being offered.
If you are a worker considering accepting one of their jobs, BE VERY CAREFUL. Take screenshots of the offer and make sure you understand exactly what you will actually be paid before accepting.
Very poor experience. Very poor compensation. Very poor transparency.
I have never been so disappointed with a gig offer. Laundry Pro advertised this job as $90, and I accepted it based on that amount. I then spent my own time, fuel, money, and effort completing the entire job.
I had to pick up 5 bags of laundry, approximately 5 lbs each, drive 8 km to pick them up and another 8 km to deliver them. I also had to buy detergent out of my own pocket, wash the clothes, dry them, fold everything properly, and finally deliver the order.
After doing ALL of that, Laundry Pro paid me ONLY $30 instead of the $90 that was offered.
Seriously? $30 for the driving, fuel, detergent, washing, drying, folding, handling five bags of laundry, and delivery?
This is completely unacceptable. If a company offers $90 for a job, a worker should be able to rely on that offer. If there are conditions that can reduce the payment from $90 to $30, those conditions should be made crystal clear BEFORE someone accepts the job and spends their own money and time completing it.
What makes this even worse is that I did not just pick up and drop off laundry. I actually performed the entire service from start to finish.
Laundry Pro needs to seriously reconsider how it treats the people doing the actual work. Workers are not volunteering. We have fuel costs, vehicle expenses, detergent costs, electricity, time, and labour.
This experience has completely destroyed my confidence in the platform. I would think twice before accepting another Laundry Pro order because you simply cannot trust the amount being offered.
If you are a worker considering accepting one of their jobs, BE VERY CAREFUL. Take screenshots of the offer and make sure you understand exactly what you will actually be paid before accepting.
Very poor experience. Very poor compensation. Very poor transparency.
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Ran by rascists
Was immediately rejected because my name. Customer service refused to tell my why and did not give me the name of the company that provided the inaccurate info which is required by law.
Problems not fixed in a timely fashion
I have had a problem getting into my app for 8 days now. All I hear is the same thing over and over. It don’t work the first 10 times and still isn’t. I’m tired of hearing the same nonsense every day and it still doesn’t work
Glitches in recent update
Please fix this! The camera isn’t working completely. I’m
Unable to zoom in or out. The photo required for pick-up/drop-off and to show supplies isn’t as good as it used to be. Unable to take the most effective picture for the clients. Also there is a permanent “1” notification showing. I’ve looked through every thing trying to make it go away…it won’t.
Even tried turning off the notifications and when I turn it back on the “1” is still there!
The other changes look great.
Unable to zoom in or out. The photo required for pick-up/drop-off and to show supplies isn’t as good as it used to be. Unable to take the most effective picture for the clients. Also there is a permanent “1” notification showing. I’ve looked through every thing trying to make it go away…it won’t.
Even tried turning off the notifications and when I turn it back on the “1” is still there!
The other changes look great.
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Poor treatment of pros
Poplin does not value their Pros. Very unfair experience and extremely disappointing.
Nothing happens
There’s not enough people for work I guess it’s been a dead app for a month now
Don't waste your time and money
They ask for a fee for background check, after you complete a 50 question quiz. Not worth it.
Not for me
This app pays too low for peoples order. They do the typical side with the client which I didn’t expect them not to no matter the proof you provide they expect you to work for free clearly. It’s not worth the hassle honestly.
DONT DO IT
Worst App ever. Support team doesn’t help. PAYED $4.00 for background check for the page to not load and let me finish. Wasted money for it not to work can’t get my money back.
Bad gigs
I became diamond for no reason now I have less job they make me work. People don’t even give tips. They’re very special customers or rude It’s not worth it. Don’t waste your time and money.
Missing money
This app glitches every time I close it I’ve missed orders due to it having so many issues
Not worth it
I’ve watched all of the videos and I still can’t move onto the next section. Don’t even waste your time.
Waste of money !
They charge you a fee and if there are no orders, well then you have no orders . Don’t waste your money. They will not help you refund your money !
Terrible customer service
I accepted an order for $20-$22. It stated it was one bag and one oversized item. It was 12 miles away, so 48 miles total to complete the order. I got the order home and it was one HUGE rug that I didn’t have space in my house to clean and I normally carpet cleaner would not do the job. Also, an area rug IS NOT LAUNDRY. I messaged support and they said they would cancel the order. I asked them if I would be compensated for at least the mileage, nope. They said I could take it to a laundromat to complete the order, IT’S A AREA RUG!!!! 🤦🏻♀️🤦🏻♀️I called around to a couple companies in my area and that size rug to get cleaned is anywhere from $200-$350++ to clean?!?! And Poplin wanted to pay a measly $20 including 48 miles of driving. Absolutely terrible. What a joke.
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Background check
I was never able to complete my profile because in background check, they took the money They never complete my background check every time I go to the final step. For some reason the app take me back to first step and I was never able to complete the profile and they also never gave me my money back. The money they took for background check fees, which is they never give me back and I did contact customer support. They told me to wait a couple hours and redo it again and it is the same thing. It’s been almost 3 months. And still same thing sadly I had to uninstall the app.
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Not a good company to work for
I have had many good reviews. As soon as an angry customer left a bad review and complaint, my account was permanently removed from receiving orders. Really??? They forget how hard you work to reach a certain level on the app. They don’t care about the laundry professionals. I advise not to work for them otherwise you will regret it! They are sending the orders to the top ones only and whoever just sign up or in lower level will not receive orders for weeks or orders that are more than 30 minutes driving
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Constant Error Messages
I have to use another phone to upload photos to take pictures of the detergent or laundry supplies or to upload photos of a completed order. Utterly ridiculous. Please fix now
App glitch
I really wish I can review the app 0 stars, it’s terrible. The lady gave me 2 blankets and thick sweaters but the lady removed them as oversize, and team agree with her. Now I want to delete my account, the app won’t let me!. Don’t matter if you follow the rules, they won’t care about you!.
Constantly locking up
This app locks up constantly requiring shutting down and restarting my phone multiple times
Zero support for laundry pros
This company does not care nor protect laundry pros. Be very wary of using them. There is no support other than AI. Customers want you to not follow rules and put yourself at risk or jeopardize getting bad reviews from customers which then limits to you getting new business and you cannot give a customer any rating.
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