Best Popular
It’s popular bookstore or nothing
Purchase
Easy process
Broken with latest update
A non functional app which means you can’t get the discount which then makes the membership pointless
Poor customer service
I was paying for items at the United Square outlet and was intending to use the $5 discount voucher. I was told after I had pressed Redeem on the app that I had to spend $50 to be able to use the voucher. I had purchased a total of close to $45 without realizing it. Why couldn’t the cashier advise me that all I had to do was to purchase another item to make up the total to $50 in order to use the voucher? Of course I should have realized it as well, but couldn’t the cashier be a bit more helpful here???
Now I have wasted the voucher as apparently once it has been Redeemed it cannot be reused.
Now I have wasted the voucher as apparently once it has been Redeemed it cannot be reused.
Show more
Compliments
Jenny is very polite, efficient and friendly.
Useless app
Better to have a physical card when the app always log people out and then cannot reset password. Waste my time. I rather have a physical card or ecard. I Don’t even use the app except to show for discount.
Cannot log in to app
OTP doesn’t get sent despite numerous tries. Not in Junk not in Inbox. Unable to log in to the app but able to log in to the website.
Please fix UI
Please leave some space at top and bottom of the app so that it won’t overlap with the status bar and navigation bar
Very bad experience
The app buttons are very slow, and I have to exit several times before the buttons respond. I have never encountered such a bad app experience. There are errors in the app, and the discounts that should be available are not reflected. The staff still needs to manually give the discounts that should be available, which makes me doubt the security of this app.
Show more
Causeway point outlet
Very friendly staff, thanks for your help
Membership
Very slow in update. Have emailed my concern but for weeks I did not hear anything from your side. Need to go in store to inform your staff about it. Inefficient.
Points system for member
Other than giving 10% off on regular items for member, it would be great if there is point system. The accumulated points (with no expiry date) could be converted to voucher.
Unable to login and goes around in circles
1. As other users mentioned, there seems to be some bug going on, App says there is a newer version so when you click on update, it brings u to the app store but it shows that u have already downloaded the latest app, and brings u back to the popularsg app. So it goes round and round in circles.
2. App is unable to recognize email, tried forgetting password, does not work, tried creating new account, it says email existed. End up being unable to link the card at all. Perhaps the physical card is still better 🤦🏻♀️
2. App is unable to recognize email, tried forgetting password, does not work, tried creating new account, it says email existed. End up being unable to link the card at all. Perhaps the physical card is still better 🤦🏻♀️
Show more
Can’t update!!!
I opened the app which tells me to update and when I try to update it brings me back to the app that tells me to update. I can’t even get to anything!
Stop forcing us to update!
I was already at the cashier and launching the app for scanning. However, I can’t reach the page because the app keep asking me to update. And worst of all, when I check in the AppStore, there is not even any update!
Loop
“New popular SG “ app is available and when I clicked update, it linked to App Store that said “OPEN”. That means this is already the latest version. I clicked “OPEN” and it’s loops back. I cannot even access to the app at all.
Bookfest
Kindly review your system of insisting on seeing the receipt before redemption of those gifts/ products after payment.
The small slip of paper (for redemption of whatever had been promised) had been printed only after payment. Could you review this process of making it a real hassle? We had to go round squeezing through the crowds just to get back to the counter to redeem the items and we might not have the receipt with us.
The small slip of paper (for redemption of whatever had been promised) had been printed only after payment. Could you review this process of making it a real hassle? We had to go round squeezing through the crowds just to get back to the counter to redeem the items and we might not have the receipt with us.
Show more
Very Unsatisfactory App
I had to make 3 tries before I could renew my membership for next 3 years. But new expiry date is only a few months down the road. There is no “back” function, so I have to keep closing and re opening the app. And there is no chance for feedback or contact. Very unsatisfactory.
Forces non-existent update.
Waste time at cashier who insists on seeing the QR which the app refuses to show because of “update”.
Cashier always has to touch my phone screen, spread covid!?
Cashier always has to touch my phone screen, spread covid!?
Received my card
Activated my app with membership card successfully. Smooth. TQ.
