Bait and switch
This app does NOT do what you think it does.
It will NOT let you rent a specific model or trim. So if you want to try a 911 4S or a GT3 or a Targa or a Turbo, too bad. The only choice is “911” - stupid as there are over 20 different trim levels for the 911 in MY2023 alone.
Also, the app will not tell you about general availability, or do a search. When you pick a date, it will tell you if it’s available. You then have to keep picking new dates. Talk about a waste of time.
This app is only for people who want to rent a porsche, without caring what model it is or when it’s available.
Whoever is in charge of this program at Porsche should be fired.
It will NOT let you rent a specific model or trim. So if you want to try a 911 4S or a GT3 or a Targa or a Turbo, too bad. The only choice is “911” - stupid as there are over 20 different trim levels for the 911 in MY2023 alone.
Also, the app will not tell you about general availability, or do a search. When you pick a date, it will tell you if it’s available. You then have to keep picking new dates. Talk about a waste of time.
This app is only for people who want to rent a porsche, without caring what model it is or when it’s available.
Whoever is in charge of this program at Porsche should be fired.
Show more
Non responsive customer service
After you install the app it gives a 213 area code (Los Angeles) phone to call. Called all times of the day for a week no one picks up the call or returns voice messages. Application says pending status after weeks. Finally got hold of person who says application rejected. Would not disclose why. Wanted to try different models before purchasing. Really condescending customer service. Finally went over to Aston Martin new port beach who treat you with respect and test drive a car for a day and got a DBS. Hey Porsche you lost a customer with the incompetent juveniles who are running your program
Show more
They lie
They will tell you cars are available but they aren’t. Then they keep telling you one will be available in a few days but it won’t. The goal is to get your money, nothing else. If you just want to try driving a Porsche and you don’t care which one then it’s fine. But if you wanted to try out something specific like a Carrera or a Cayenne because you were thinking of buying one then don’t waste your time. Terrible service and terrible experience.
Show more
Areas Of Operation Errors
The app states it operates in Atlanta, Nashville, and Louisville. You can select any of those locations and the app then states PORSCHE does not service ( Selected City ).
Same message for all of the other cities it claims to operate within.. don’t waste your time! If the app doesn’t work, you can be assured their lease rental program is just as bad. 😏
Same message for all of the other cities it claims to operate within.. don’t waste your time! If the app doesn’t work, you can be assured their lease rental program is just as bad. 😏
Show more
Poorly thought out and very much a scam
Most vehicles are not available, the app glitches and you never get follow up from support agents. For the price they need to do better, this is pretty sad of the Porsche brand.
Stupid App
First, the 911 is completely booked for weeks and weeks on out. But, of course, the app doesn’t tell you that…you have to pull date guesses simply out of thin air to see if there is any availability. And then you realize you're just wasting your time. What a poor design. How about a database that can actually tell me when there is availability? Oh yeah, and quit recommending other Porsche cars to me. I want to rent a 911, nothing else.
Also, the app just says “911.” How about telling me the precise model name so I know what I’m looking at? (S vs 4S, etc.).
Also, the app just says “911.” How about telling me the precise model name so I know what I’m looking at? (S vs 4S, etc.).
Show more
Will reject you with a clean profile
The concept seemed promising and I was willing to try it out for several months if not years before eventually buying a new car from Porsche. However, a clean driving record and meeting all their eligibility criteria as per T&Cs doesn’t seem enough.
I even reached out multiple times, and while the concierges were nice and quick to reply, I never got through the screening department. It’s been weeks and I’m still waiting for their promised callback.
Sadly this great concept will never become a reality for me, I hope others have better luck.
I even reached out multiple times, and while the concierges were nice and quick to reply, I never got through the screening department. It’s been weeks and I’m still waiting for their promised callback.
Sadly this great concept will never become a reality for me, I hope others have better luck.
Show more
Waste of time - not what website describes
Was excited to test Porsche out with a subscription service as I need a vehicle over the next 2 months. Was looking to buy a new car too. The website talks how great and easy the drive program is and I live within 10 miles of 2 participating Porsche dealerships.
So after downloading the app I find there is nothing available and I have no options. It’s like what is the point of all your marketing about Porsche Drive and communicating how great the service is but cannot deliver it.
This has left an incredibly bad taste in my mouth in regards to Porsche. I deleted the app and will just move onto something else.
Porsche you should be ashamed. I never would have a thought a brand like yours would market a product that you absolutely cannot deliver. The brand is tarnished in my view forever now.
So after downloading the app I find there is nothing available and I have no options. It’s like what is the point of all your marketing about Porsche Drive and communicating how great the service is but cannot deliver it.
This has left an incredibly bad taste in my mouth in regards to Porsche. I deleted the app and will just move onto something else.
Porsche you should be ashamed. I never would have a thought a brand like yours would market a product that you absolutely cannot deliver. The brand is tarnished in my view forever now.
Show more
Good when it works
The app is glitchy. It worked at first but now all options to rent a car are gone and the app is useless.
I tried contacting support 2 times with no luck.
It’s a mystery why a successful company like Porsche can’t hire a good tech team to code a fully functioning app.
I tried contacting support 2 times with no luck.
It’s a mystery why a successful company like Porsche can’t hire a good tech team to code a fully functioning app.
No cars on weekends!
Bummer; nothing on weekends for next 8 weeks
2020 Porsche 911s
Great experience, great service. Easy pick up and easy drop off. Thank you!
Amazing professionalism, follow-up, organization, and quality of service.
When you approach Porsche for either a vehicle purchase or lease, you expect the top quality service from the staff and infrastructure. The team that handles the Porsche Drive App is no different. Mary-Frances, Jed, and Chet were amazing throughout the entire process. They explained the steps, answered all of tm questions, and were PATIENT (something you will not encounter at other car brands). They were responsive to my emails and calls, and were prompt in requesting the needed address verification documents and approving them in a fairly timely manner. In particular, Chet was extremely helpful and takes ownership of his work!
Best of all, a big shout to to the fleet manager Cole Dawley, he went out of his way to make sure I was comfortable throughout the process and that all my questions were answered. He even followed up with the rest of the team on the status of my application and made sure I had what I wanted. Great job all of you guys!!!
All in all, I would recommend the multi-vehicle subscription for anyone that is looking for exceptional service and amazing quality Porsches.
- Zorawar (Zach) Kohli
Best of all, a big shout to to the fleet manager Cole Dawley, he went out of his way to make sure I was comfortable throughout the process and that all my questions were answered. He even followed up with the rest of the team on the status of my application and made sure I had what I wanted. Great job all of you guys!!!
All in all, I would recommend the multi-vehicle subscription for anyone that is looking for exceptional service and amazing quality Porsches.
- Zorawar (Zach) Kohli
Show more
Great app if you’re not looking to rent a car.
It’s home location is apparently not even recognized. I couldn’t get past the initial booking screen. Some better developers might help.
The best
I was a member for a month and loved everything from the easy sign up process to the professionalism of the concierge team. Pricing was all inclusive and includes maintenance and insurance which was ideal for my busy lifestyle. Would absolutely join again in the future.
Don’t trust this app!
I booked my reservation 3 days ago and everything was perfect. However, the reservation just disappeared hours before the booking. Talked with the company and they told me they don’t have any reservation! Poor customer service, the app database should be managed by a kid, and the app doesn’t tell all the process (they don’t deliver the car to you as it says, you need to pick up).
Show more
Access to a whole fleet of cars! Count me in
Been a member of the Porsche Passport, now Porsche Drive multi-vehicle subscription for almost a year and I never want to go back to a lease or out right owning a vehicle. No need to worry about maintenance or insurance company’s up charging you every other month. One bundled fee with white glove service. With 24/7 concierges on call who truly care.
Show more
Easy.
Easy to use and great responsiveness. Love the service.
A+
Easy sign up process and professional service. A great way to access a premium vehicle for a short period of time. Highly recommend.
Service is terrible
Emailed and called several times with no answer. This feels like a scam.
Horrible Service!!
I spoke to Courtney the manager and I told my application was approved then denied. She told me file a (complaint) with the DMV. She told me a manager name Jedd Meshew would call to clear up any miscommunication but he never called.
