App always fails
I use this app to send postcards to my daughter at camp. It has been down for the past 4 days. I just get a scroll wheel of death when submitting one forever until I get frustrated and close it out. Conveniently this happens as soon as I buy credits instead of paying via Apple Pay so they already have my money.
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Non-existent customer service
Truly, the worst customer service (or lack thereof) that I've ever experienced. The app hasn't worked, and I've sent emails multiple times and I've never received a response. Somehow, you are magically able to send me loads of Sales emails though... so you do have the capacity to reach out--just when it benefits you.
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Photos won’t load
App is pretty much useless. My photo library will not appear in the app even despite the correct permissions. Have to delete the app
Meh
Used this a couple dozen times and generally a good product, but with an address correction needed, I found there are no cancellation or changes after, ohhh, a minute, despite the card not printing for two days. Looking for another vendor.
Unresponsive staff if you have issues
I signed up for Postagram years ago, and for several years I've actually not been able to send a Postagram, due to a glitch with the app. I wrote numerous times, and never heard back from anyone there. Yesterday, I finally got it working by deleting and reinstalling the app. Still, I wrote staff two days ago, and I've never received a response. The good news is that my postcard is finally sending. However, it is taking eight days. Just know that if you are ever one of the lucky ones who can get this app and everything to work right, don't expect that your loved one is going to receive the card anytime soon.
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