This app provides comprehensive logistics and courier services across the Philippines and Southeast Asia. It offers free door-to-door delivery, 24-hour parcel tracking, and direct customer support via live chat. The service operates 365 days a year, aiming for high quality and competitive pricing.
What We Love
- 👍 Friendly local staff
- 💰 Lower rates for sellers
- ✅ Commendable customer service (rare instances)
- 📍 Service point hotline available
Room to Improve
- 😞 Extremely slow delivery times
- 😞 Frequent failed delivery attempts (fake or real)
- 😞 Lost or stolen parcels
- 😞 Unprofessional and rude riders
- 😞 Useless and unhelpful customer service
- 😞 Understaffed operations
- 😞 Inconsistent tracking information
- 😞 Packages returned to sender without valid reason
- 😞 Riders demanding pickup from hub despite paid delivery
- 😞 Lack of accountability
- 😞 App glitches and login issues (OTP delays)
- 😞 Poor rider training and attitude
- 😞 Riders not carrying necessary supplies (pouches)
- 😞 Misleading delivery status updates
- 😞 Packages left unattended
- 😞 Inaccurate estimated freight prices
- 😞 Inability to print own waybills
- 😞 UI glitches preventing booking
