?
I don’t get how an app that has such a simple layout never works every time I try to open the app, All I get is the homepage with two spinning circles and nothing else nothing loads. I’m not able to process any payments or do anything within the app and this is the constant issue. The last time I went to use the app it kept saying an unknown error had occurred and for me to try again later a.k.a. go to our website and pay your bill there because our app doesn’t work.
If they can actually get this to be functional, I’ll update to four stars since it’s really not that bad it just never works.
If they can actually get this to be functional, I’ll update to four stars since it’s really not that bad it just never works.
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My summary info won’t show
The app was great but lately I can’t see my summary information. I keep getting “oops something went wrong” in the summary box. I can’t see my usage details and i checked my phone and everything is up to date when it comes to updates on my phone. I had to resort to going back on the website in order to pay my bill.
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Is not working
App is not working
Does not load
Love the app but for awhile now it does not load properly says there is an issue
Can’t see my balance
I have been trying to see my balance for almost a month and it just keeps saying “something went wrong”. What’s the point of having the app if I still have to go to the website to take care of things?
App Down?
I love this app. But lately I’ve been having issues with it loading my summary info. I’ve tried everything, including reinstalling, and couldn’t fix it. I’m getting a “Oops something went wrong.” Within my account information option, I’m getting a “An unknown error occurred (500).”
UPDATE: PPL saw my message and kindly responded that the issue was fixed. Thank you, PPL!
UPDATE: PPL saw my message and kindly responded that the issue was fixed. Thank you, PPL!
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Issue with displaying bill
Currently the app is not displaying my amount due for my bill. Stating something is going wrong.
Had to go to the website to make payment.
App currently doesn’t have the same breakdown like the website does.
Had to go to the website to make payment.
App currently doesn’t have the same breakdown like the website does.
Forrest
The app is not that good it is you can not get daily usage and estimate daily cost these items are very important in keeping you cost down seem like just another money grab by ppl
Works - Partially
The sections of the app that function do so well. However when trying to explore the energy usage section it displays an error “unknown user”. Reported this to PPL, months ago, and hasn’t been resolved. I am using the iOS version of the app.
Good app
The app is good but not as good as the website. I love how I can see the daily price on the website but is not an option in the app. Would be perfect!
PPL Lights is up!
Tremendous app. It’s simple to navigate and all of the information is available. Knocked it out of the park! Great job. Wish all apps were this easy and functional.
Needs ApplyPay Option
The payment option needs to include Apple Pay for Apple us.
Very convenient
This app makes it easy to check on and manage my account.
Missing Key Data Points
I appreciate PPL investing the time to release an app to manage my home's power. The app itself is very clean and runs smooth without any issues. Though, the outage info for my home is the only win here in my opinion. I will continue using the website because the app is missing Bill-To-Date, Usage-To-Date, and Avg Daily Cost estimates. Once that widget is added like it is on the full website is when I will switch over to the app.
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Easy to use
Good to be able to monitor usage and pay bill in an easy to use app, works as expected.
What a surprise!!
Finally we got an app to review and pay our PPL bills, this is much way better than the web page, thanks for that
Works and can view stuff quick
Able to log in and pay bill. That’s what I wanted.
Not Quite There
You still cannot see your day to day usage or bill like you can on the internet website.
Missing kWh usage for current month
I’m confused. The day of the app launched I was able to see my kilowatt hour usage for the current month. Now it’s nowhere to be found. I like being able to see how many kilowatt hours I have been using in real-time.
Log on error / fixed
Says “unknown error occurred (500)”
Message with support was left and the issue was fixed.
Message with support was left and the issue was fixed.
