PPL Electric Reviews: Is It Legit?

Name: PPL Electric
Rating: 4.3 (59 reviews)

PPL Electric

PPL Services Corporation

🔧 Utilities

Customer Experience

Positive experience66.7% of reviews

Neutral7.4% of reviews

Negative experience25.9% of reviews

~ Based on 27 written reviews from the US App Store.

Is PPL Electric Safe?

PPL Electric appears mostly safe based on user ratings. AppsHunter Safety Score for PPL Electric is 82/100.

This assessment is based on 59 user ratings, with an App Store average of 4.3/5.

Safety Analysis

79.7% of ratings point to a safe experience

6.8% of ratings suggest some concerns

13.6% of ratings point to a risky experience

~ Based on 59 App Store ratings for PPL Electric.

Is PPL Electric Legit?

PPL Electric has limited verification signals. AppsHunter Legitimacy Score for PPL Electric is 58/100.

Based on 58 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

My summary info won’t show

The app was great but lately I can’t see my summary information. I keep getting “oops something went wrong” in the summary box. I can’t see my usage details and i checked my phone and everything is up to date when it comes to updates on my phone. I had to resort to going back on the website in order to pay my bill.

Dramachief

10 days ago

Can’t see my balance

I have been trying to see my balance for almost a month and it just keeps saying “something went wrong”. What’s the point of having the app if I still have to go to the website to take care of things?

Princess1361

15 days ago

App Down?

I love this app. But lately I’ve been having issues with it loading my summary info. I’ve tried everything, including reinstalling, and couldn’t fix it. I’m getting a “Oops something went wrong.” Within my account information option, I’m getting a “An unknown error occurred (500).”

UPDATE: PPL saw my message and kindly responded that the issue was fixed. Thank you, PPL!

MischasAdventures

16 days ago

Response from developer

Thank you for letting us know about this issue. We’re sorry for the error you experienced. The issue has since been resolved, and we appreciate your patience. If you’re now able to use the app successfully, we kindly ask you to consider updating your review. If you run into anything else, please contact us at 1-800-342-5775.

Issue with displaying bill

Currently the app is not displaying my amount due for my bill. Stating something is going wrong.

Had to go to the website to make payment.

App currently doesn’t have the same breakdown like the website does.

Andrew Smi.

21 days ago

Response from developer

Thanks for your feedback. We’re sorry the app didn’t meet your expectations. We continually work to improve our features and appreciate your feedback as we prioritize future enhancements.

Works - Partially

The sections of the app that function do so well. However when trying to explore the energy usage section it displays an error “unknown user”. Reported this to PPL, months ago, and hasn’t been resolved. I am using the iOS version of the app.

Tigrzeye

3 months ago

Response from developer

Thank you for your feedback. We are continually working to enhance the features offered through our mobile app and appreciate your input.

Good app

The app is good but not as good as the website. I love how I can see the daily price on the website but is not an option in the app. Would be perfect!

Yani_30

4 months ago

Response from developer

Thank you for sharing your positive experience and thoughtful suggestions. We’re continually working to enhance the features in our app and input like yours helps guide future updates.

PPL Lights is up!

Tremendous app. It’s simple to navigate and all of the information is available. Knocked it out of the park! Great job. Wish all apps were this easy and functional.

Sepondude

6 months ago

Response from developer

Thank you for your kind words about our Mobile app! We’re so glad to hear you’re having a great experience. Your feedback means a lot as we continue improving the app for all customers.

Needs ApplyPay Option

The payment option needs to include Apple Pay for Apple us.

TheRealMajik

7 months ago

Very convenient

This app makes it easy to check on and manage my account.

Sleepy Weathers

7 months ago

Response from developer

Thank you for highlighting this feature! We’re glad it’s been helpful. Feedback like yours supports our efforts to keep improving the app.

Missing Key Data Points

I appreciate PPL investing the time to release an app to manage my home's power. The app itself is very clean and runs smooth without any issues. Though, the outage info for my home is the only win here in my opinion. I will continue using the website because the app is missing Bill-To-Date, Usage-To-Date, and Avg Daily Cost estimates. Once that widget is added like it is on the full website is when I will switch over to the app.

the optimist LOL

7 months ago

Response from developer

Thank you for sharing your positive experience and thoughtful suggestions. We’re continually working to enhance the features in our app and input like yours helps guide future updates.

Easy to use

Good to be able to monitor usage and pay bill in an easy to use app, works as expected.

AshleyT21

7 months ago

Response from developer

Thank you for highlighting this feature! We’re glad it’s been helpful. Feedback like yours supports our efforts to keep improving the app.

What a surprise!!

Finally we got an app to review and pay our PPL bills, this is much way better than the web page, thanks for that

Deltriox

8 months ago

Response from developer

Thank you for your kind words about our Mobile app! We’re so glad to hear you’re having a great experience. Your feedback means a lot as we continue improving the app for all customers.

Works and can view stuff quick

Able to log in and pay bill. That’s what I wanted.

Scu_man

8 months ago

Response from developer

Thank you for your kind words about our Mobile app! We’re so glad to hear you’re having a great experience. Your feedback means a lot as we continue improving the app for all customers.

Not Quite There

You still cannot see your day to day usage or bill like you can on the internet website.

rice_4_me

8 months ago

Response from developer

Thank you for sharing your positive experience and thoughtful suggestions. We’re continually working to enhance the features in our app and input like yours helps guide future updates.

Missing kWh usage for current month

I’m confused. The day of the app launched I was able to see my kilowatt hour usage for the current month. Now it’s nowhere to be found. I like being able to see how many kilowatt hours I have been using in real-time.

MasterVader6977

8 months ago

Response from developer

Thank you for sharing your positive experience and thoughtful suggestions. We’re continually working to enhance the features in our app and input like yours helps guide future updates.

Log on error / fixed

Says “unknown error occurred (500)”

Message with support was left and the issue was fixed.

Greenlawn1

8 months ago

Daily Bill to Date ?

I like the app but please add the daily bill to date so I can see what I’m using on a daily basis

BossDonSpider

9 months ago

Great App

I just downloaded the app today. When trying to login with my usual credentials I was getting an unknown ERROR (500), but that was quickly resolved. Thank you! Now that I have access I must say the app is great and puts everything I need at my fingertips. Thanks again!

BarbChad

9 months ago

Response from developer

Thank you for your kind words about our Mobile app! We’re so glad to hear you’re having a great experience. Your feedback means a lot as we continue improving the app for all customers.

Log on error

Says “unknown error occurred (500)”

Greenlawn1

9 months ago

Response from developer

We apologize for this error. This issue has since been resolved. We appreciate your patience & ask that you continue to use the app and consider updating your review rating to let us know how we’re doing. If you encounter any other issues, please feel free to contact us at 1-800-342-5775.