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My NRG

My NRG

Your NRG account on the go!

31 ratings
9 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • August 6, 2018
  • April 7, 2026

Features

Developer

NRG Energy, Inc.
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About

Manage your electricity and natural gas accounts, track energy usage, and access monthly rewards. Connect smart home devices and find exclusive offers. Built for Northeast customers.

✓Manage multiple energy accounts
✓Monitor energy usage
✓Access monthly rewards
✓Connect smart home devices
✓Exclusive savings offers
✓Customer support access
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What's New in My NRG

5.9.0

April 7, 2026

We’ve enhanced the rewards experience and streamlined the overall app experience.

User reviews

Most RecentHighest RatedLowest Rated

No longer works

After the last iOS update, the app stopped working altogether. Not sure what’s going on
GreedygremlinGreedygremlin

Keeps crashing!

I would like to use the app but it keeps crashing
Venus bloomVenus bloom

Slowest app ever

If I could give zero stars I would. I’m about to cancel my plans with them because of their app. It is so slow and crashes all of the time. Maybe they should spend a little more on what their customers use.
Anonymoussss1994Anonymoussss1994

Response from developer

We apologize for any inconvenience. We've enhanced the app and encourage you to update to the latest version, log in, and share your feedback. For assistance, please connect with us via chat on the app or at picknrg.com.

Terrible

Their app is terrible, as well as any promotion is a scam, I signed up through Lowe’s, and never got any promotional gift card so beware.
B. Mattie's Number 1 FanB. Mattie's Number 1 Fan

Response from developer

We apologize for any inconvenience. We've made improvements to the app and encourage you to log in and share your feedback. For assistance with your gift card or service, please reach out via the app or chat at picknrg.com - we’re happy to help.

Useless

With the amount of emails, the app barely works. It was also stated that if you download the app you would receive a new thermostat to use with your NRG service. I deleted the app and I’m going to find a new supplier. Bye NRG
PA-RushPA-Rush

Response from developer

Thank you for reaching out, and we're sorry to hear about your experience. We would appreciate the chance to look into this, as this is not the experience we want anyone to have with NRG or our app. Please reach out to us directly at picknrg.com to speak with a member of our team who can assist.

See 4 more reviews

FAQ

What can I do with My NRG?

My NRG allows you to manage your electricity and natural gas accounts, monitor energy usage, view monthly rewards, connect smart home devices, and access customer support. It's designed for NRG customers in the Northeast.

Is My NRG free to use?

Yes, My NRG is a free application. It does not have any in-app purchases or advertisements, making it a completely free experience for users.

What smart home devices can I connect to My NRG?

You can connect your EV charger, Google Thermostat, and Enphase Solar system to My NRG for a smarter home experience. This integration helps you manage your energy consumption more effectively.

Does My NRG offer any discounts or savings?

Yes, My NRG provides exclusive savings on Vivint Smart Home and NRG Protects home protection plans. You can also earn bonuses for referring friends.

How often is My NRG updated?

The latest version of My NRG is 5.8.0, last updated on February 24, 2026. Updates typically include new features, bug fixes, and performance improvements.

What is the age rating for My NRG?

My NRG has an age rating of 4+, making it suitable for a wide range of users. The app is available on iPhone, iPad, and iPod devices.

How can I get help if I have an issue with My NRG?

My NRG offers quick access to customer support and utility outage contacts directly within the app. You can also share feedback to help improve the application.

What kind of rewards can I expect with My NRG?

My NRG offers various monthly rewards, including cash back, travel points, or donations. These rewards are part of your NRG account benefits and can be viewed within the app.