Ok u okk
I’m Iur gf I
Good but could do with improvement
Works well but opening my ticket doesn’t work sometimes even though I have data on
Love this app
This app can find ur bus ticket
Needs serious review
The app is next useless. I want to go from larches to the bus station can I find this route on the app? No is the answer it keeps wanting to take me to the hospital then the bus station. I know the bus goes straight to the bus station but the app doesn’t tell me that. This app needs serious review and improvement to customer service, get a grip preston
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GPS not accurate
Checked bus on the live app, bus showing a long way off, so set off to bus stop a very short distance away but bus already at bus stop and pulling away!!
Restarted the app and bus still showing arriving at bus stop but bus had already left!!?….not very accurate
Restarted the app and bus still showing arriving at bus stop but bus had already left!!?….not very accurate
Chorley and south ribble hospital duxbury ward
Discharged
Bus app
The app is alright but sometimes the bus’s tracked are behind like if I’m waiting for service 19 bus the app shows it is near bus station but the bus is already at the stop so I miss it because the app doesn’t show the right tracking information.
Tries to take additional payment
When scanning the ticket on the bus, some ticket scanners trigger the iPhone to start making a payment via Apple Pay.
I wasn’t even able to scan my ticket today because the wallet kept opening.
Tracker is inaccurate. Often a large delay - bus is way ahead of what is showing, sometimes busses disappear, or appear where there isn’t one… missed many busses thanks to that.
Payment for tickets involves going to a separate webpage because the app can’t do it alone.
Tickets aren’t saved to the device so if you’re in a poor signal area (half of Preston if you’re on O2) then you can’t open the ticket.
App is ok if used as a very rough guide to the bus timetable but that’s about it.
I wasn’t even able to scan my ticket today because the wallet kept opening.
Tracker is inaccurate. Often a large delay - bus is way ahead of what is showing, sometimes busses disappear, or appear where there isn’t one… missed many busses thanks to that.
Payment for tickets involves going to a separate webpage because the app can’t do it alone.
Tickets aren’t saved to the device so if you’re in a poor signal area (half of Preston if you’re on O2) then you can’t open the ticket.
App is ok if used as a very rough guide to the bus timetable but that’s about it.
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Shocking
Buses often do not appear on trackers, issues like this morning where it says that the 6 isnt even on service today, wrong times, get it sorted
No 6 bus
The number 6 bus in the morning between 7:30am and 8:00am could be more regular . Getting to work in time has been stressful .
Bus service app
I find this absolute excellent to use extremely quickly. So convenient.
Excellent App
Gives you the times of the buses and has a bus tracker to let you know where the bus is should it be late. The brilliant thing is it lets you know which other routes and buses are available that aren't Preston bus
Need some improvement
Timetable not very accurate for buses on the app ,so basically the app doesn’t match the time when the driver arrives in bus stop ,and another thing some drivers when we arrive in bus station they close the machine and when I want to scan the card as i pay by tap and go , then i am not able to do that because they close the machine.
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Unauthorised payments taken when using app for journeys
I recently noticed after paying and activating my bus ticket on the app, when I scan it upon boarding the bus, the driver has also taken payment again from my bank account using the tap and pay feature of the phone. This has happened twice on the past two occasions. Preston Bus customer service do not reply to my messages sent to them via the app. So if you use this app, the driver might charge you again when your phone is placed on the scanning machine which scans the ticket on the app, with the touch and pay that is used for debit cards, and ignoring the ticket on the app which had already been paid. Their customer services then don't reply when you message them about their error via the app.
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Do not use
Do not use for your bus times!! They are completely wrong. I bus eta at my bus stop was 7:55 so I planned to leave to get to the bus for the correct time. Little did I know the bus went past the stop 10 mins prior.
Not working
Can’t even get on to buy my monthly ticket
Need a photo to buy a ticket….
Pretty much says it all. Why on earth would you make it mandatory to have a picture to buy any tickets??
