Priceline User Reviews

Customer Experience

Positive experience57.3% of reviews
Neutral3.9% of reviews
Negative experience38.8% of reviews

~ Based on 1,787 written reviews from the US App Store.

What users say

Is Priceline Safe?

Priceline - Hotel, Car, Flight appears safe based on user ratings. AppsHunter Safety Score for Priceline is 96/100.

This assessment is based on 1,146,696 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.7% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 1,146,696 App Store ratings for Priceline.

Is Priceline Legit?

Priceline - Hotel, Car, Flight appears to be a legitimate app. AppsHunter Legitimacy Score for Priceline is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Terrible Travel App

They didn’t update my flight information, so I didn’t know it’d been delayed until the day before. Same thing happened again but on the day of. If you add extra things such as picking your seats on the plane or extra baggage, they charge you for it and then you have to pay for it a second time to the actual airlines because Priceline doesn’t set it up properly. Highly recommend finding a better travel plan app.
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My only choice

I knew I would get a great place and price .

The best!

I book all of my trips with Priceline. They offer great deals and make it easy to narrow down choices to fit your needs. As someone who travels a lot and with a dog it Priceline makes it easy!

Concise

Concise and easy to use and make changes.

Highly recommend and totally appreciate this app!

I have just found this app and have nothing but wonderful things to say. We have many choices of accommodations for pretty well anywhere we’ve looked to book. The reviews are a great help, too. The prices are great in my mind, as well as the app having express deals to try if you’re willing. We have and they’ve been basic but clean and comfy. For a few dollars more we’re finding it’s ok to spend that extra, especially when breakfast is included.
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Excellent process

Easy and excellent process to book for stay in New York City

Priceline

Todo bien, puede mejorar la información de precios

Airport name

Dear Priceline Customer Support,

I am writing to ask why Aden Adde International Airport in Mogadishu, Somalia, is being displayed on your website as “Petrella Airport.”

“Petrella Airport” is a former colonial-era name and is not the current official name of the airport. The airport is officially known as Aden Adde International Airport (MGQ).

Could you please clarify why this historical name is being used on Priceline and consider updating the listing to the current official name?

Thank you for looking into this matter.
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Booking

Fast and accurate

What happen?!?

I like Priceline but it use to be The absolute very best but they changed some things and now there isn’t as much being saved like it used to be and I have had it for so long I feel I need to go to the actual hotels to get a “real deal” at times… customer service keeps me coming back though 🤷🏾‍♀️

Don’t hesitate

Priceline is the best just booked through them cancellation and refundable if you don’t like it. I don’t look through anyone else.

Awesome

Great

I’m Never Disappointed!

I always get the best price possible with Priceline. I’ve been using it exclusively for at least ten years, while comparing it with other sites. It’s a better value in the long run than hotel rewards programs because most require 10 nights before they give even a modest reward, and I usually don’t book rooms 10 nights in a calendar year. But less than 10 nights through Priceline saves the equivalent of a free room!
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Convenient

So grateful for this app. I have saved tremendously by using and i am just going to continue with it. So many times it has rescued me

What a waste of time

I know I’m not the only who gets misled by this App! I in Ohio from Az been charged sleeping in my car smh ! Never again Priceline your days are numbered!!!Crooks

Horrible customer service

Customer service horrible and don’t bother with trip insurance because it is worthless!

Disappointed

I booked a room over the Fourth of July and realized that I had booked at the wrong hotel within five minutes. I called Priceline to cancel the booking and they never refunded my money all because I just made a mistake and put the wrong this is not how you build good customer service

SCAM

Please never use this app. They are Indians and Chinese scammer. I needed help to change name on plane ticket but they never gave an answer. They didn’t help at all. Everytime I was phone, they asked questions, pretend to help then they hung off. They scammed my $2800

Bad customer service

Convenient until… I have spent the last month trying to get a refund that the GM of the Cincinnatian says I deserve. Priceline ignores says they can’t get in touch with the establishment.

Impossible to get a hold of a human agent

Impossible to get a hold of a human agent