Priceline User Reviews

Customer Experience

Positive experience57.2% of reviews
Neutral3.7% of reviews
Negative experience39.0% of reviews

~ Based on 1,712 written reviews from the US App Store.

What users say

Is Priceline Safe?

Priceline - Hotel, Car, Flight appears safe based on user ratings. AppsHunter Safety Score for Priceline is 96/100.

This assessment is based on 1,141,588 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.7% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 1,141,588 App Store ratings for Priceline.

Is Priceline Legit?

Priceline - Hotel, Car, Flight appears to be a legitimate app. AppsHunter Legitimacy Score for Priceline is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Safe haven

Great service always been there for me. And now in a time of emergency for a family funeral.

I love the variety of options and deals 🙏🥰

I haven’t encountered any issues with Priceline except when I had accidentally booked my rental car for my hometown, 😱🤦🏻‍♀️ not my destination and I honestly don’t think I would have been so unfocused, to have not chosen my destination accurately. But, what I sincerely disagreed,/disliked was when I called customer service, they said they couldn’t help me and I thank God for what happened next, (btw I was panicking because I was already boarding my plane and needed a car ASAP when I arrive to my destination.)so when I arrived I went straight to the rental car place where I had my reservation and they were saying they were unable to make the switch to their side, but as I panicked a bit, they told me they were understanding and they were able to override and change it to their location 😥😇🤗🙏Thank God!!! And they were so pleasant and a life saver and everything was smooth after that incident. But other than that moment, I haven’t had any problems with Priceline. I love that they have a wide variety of options and cheaper/affordable prices and options!!!!
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Ok

The best site ever

False Advertising

I just made a hotel reservation booking. Priceline’s quote was $297. WhenI made the booking, the price was $340. I have stayed at the hotel before, but it seems I did not get that discount. Very misleading!

Only the best for me!!

Priceline is the only place I like to search hotels, flights, or rental cars because they always have the best deals and treat me right.

Took my money and never refunded. Read below

We had trip to Oregon and rented a car. Flight was late and I had purchased the trip insurance. When we arrived at airport, all car rentals were open but our rep was gone missing. We called Priceline and they cheated us. Gave us money back for insurance and did not give money for the rental. Loss of $300+. We rented through a different company. Shane on them for stealing my hard earned money. I have proof of what I am talking about. We called many times and they never returned a penny. Bad company. Bad people. Bad customer service.
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Love Priceline

I’ve been using Priceline for a long time, great customer service great overall service. I usually recommend them to anyone making travel plans. Great job Priceline thank you for great service!

Disappointed

Booked for a King or Queen bed…hotel said the booking was for whatever was available. Ended up with double standard beds. Very disappointed. I have stayed here before without any problems but won’t be staying here anymore. Couldn’t get in touch with anyone from Priceline…no contact number.

The Best

Priceline always has the best options for hotels, rental cars and flights

Wort app

You can’t update your phone number, merge accounts if you accidentally made a different account under and different email or phone number and the supervisor said she couldn’t help

Awesome

I love Priceline always affordable

Owner Operation Changes Not Customer Friendly

I have used Priceline for years to plan and book trips . The new owner operations, appears to use an additional party to manage bookings. So as I have called for inquiries and or simple adjustments to bookings. There secondary numbers to be called that don't work. The assistant can't reach the vendors and don't (didn't) follow up on inquiries with you (me).
I particularly was out of the country (three -3 counties ) and the hold times, call hang ups, cost me also.

Priceline should relinquish the name and control if they are not directly booking and managing.
Worst experience!
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Always a great booking!

I absolutely love booking with Priceline for trips and or flights. Very flexible pricing and courteous staff!

😎

Always great deals 😁

Best app for travelers

I have used other apps in the past when I was looking for air tickets and hotels, but later I realized I could get better deals on Priceline.

Priceline

Always on point

Always Fade and Easy

My number one app Priceline to book all my stays always highly recommend to my family and friends 💕

Bonus time

Found another reason to boast on Priceline great room and even greater price

Need more versatility

Wish the app had same search features as the website

Dependable and always Courteous

Priceline’s service and staff are fantastic. Helpful, Friendly and Professional. They are my go to for travel. Thank you very much Priceline!