Princess Cruises User Reviews

Customer Experience

Positive experience9.3% of reviews
Neutral5.8% of reviews
Negative experience84.9% of reviews

~ Based on 989 written reviews from the US App Store.

What users say

Is Princess Cruises Safe?

Princess Cruises does not appear safe based on available data. AppsHunter Safety Score for Princess Cruises is 48/100.

This assessment is based on 3,158 user ratings, with an App Store average of 2.4/5.

Safety Analysis

30.2% of ratings point to a safe experience
6.8% of ratings suggest some concerns
63.0% of ratings point to a risky experience

~ Based on 3,158 App Store ratings for Princess Cruises.

Is Princess Cruises Legit?

Princess Cruises appears to be a legitimate app. AppsHunter Legitimacy Score for Princess Cruises is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Discovery Princess

Too long

My First Princess Cruise to Alaska

It was a very memorable and enjoyable first time cruise for me. Everything (ship, officers, crew, entertainment, food, security, embarkation and disembarkation processes
) was excellent. I hope the next time I get a Discovery Princess cruise, it will even be better than my first. Thanks to all for the wonderful experience.
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A Majestic Experience on the Majestic Princess!

My wife and I had a wonderful adventure cruising the British Isles on the wonderful Majestic Princess. Catch By Rudy is my new favorite speciality restaurant!!
And the entertainment on the ship led by Cruise Director Jody was the best that I have experienced in my over 50 times cruising!!

Clunky

Good functionality but many options are buried and require several clicks to find. IMHO they could reduce the advertisement space and make it more functional focused.

Worst App Ever

I really don’t know how company in this industry and of this size could be so incompetent and such a simple technology. The most basic features of this application fail regularly. Do they think because they have a captive audience who has no choice but to use this heap makes it acceptable. Seriously how hard is it to do some UA and QA?
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Ms Roxie

Being a single and solo cruiser… I have enjoyed absolutely every single one of my 26+ cruises with Princess… Whether attending the solos and singles group or stepping out on your own, Princess provides a safe and entertaining environment on the ship and during the Princess excursions!
Princess Cruise line one me over many many years and cruises ago… The food the entertainment is the best value amongst all the cruise lines! Thank you, Princess and thank you to the staff that really creates the wonderful environment that keeps me coming back for more!
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Better but still needs improvement

Although this app is better than the last one, there are still some things it should be able to do, like show both excursions and dinner appts as well as spa appts so you don’t have to look for them everywhere.

Everything at your fingertips

Princess is on the vanguard of the digital world with this app and also with their medallions for each passenger. Bravo!

Such a helpful tool!

We recently sailed with Princess and this app is a must have! From seeing what is for dinner, booking excursions and specialty dining, finding your way around the trip, checking the daily schedule, to even finding your shipmates - this app does it all and more!!!

Princess cruise lines

We took a British isle cruise with Princess and had never cruised with them before. I would rate Princess middle of the road compared to Royal Carribean. We thought we would try Princess but honestly the food and entertainment were a step below Royal Carribean and we will be sticking with Royal in the future. In fairness, the staff was wonderful and we had a nice time but overall they were a step below Royal Carribean but a step above a cruise we were on with Norwegian earlier this year.
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Alaska Cruise

Our 7-day Discover Princess Alaska cruise was truly a wonderful and memorable experience. From the moment we stepped onboard, we were impressed by the warm welcome, professionalism, and genuine hospitality of the entire crew.
Our stateroom steward was attentive, friendly, and always made sure our room was comfortable and welcoming. The restaurant staff, bar staff, and casino team were equally wonderful. Everyone went above and beyond to make our cruise enjoyable.
The food and service were excellent, with a great variety of choices throughout the cruise. We especially appreciated the professionalism and friendliness of the Filipino crew. Their genuine smiles, kindness, and outstanding hospitality made us feel right at home throughout the entire journey.
Of course, the breathtaking scenery of Alaska made the trip even more special. Seeing the beautiful mountains, glaciers, and wildlife was an unforgettable experience.
Overall, our 7-day Discover Princess Alaska cruise was filled with beautiful memories, wonderful service, delicious food, and amazing people. A big thank you to the entire crew for making our vacation so enjoyable. We would happily cruise with Princess again!
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Mediterranean Cruise

Had a wonderful time on board and off the ship. First time doing this tour. Will be easier next time to make plans for excursions.

Great app!

Makes traveling easier!

Princess

Too many questions

Very helpful

What is really cool about the app that it directs you to the place on the ship you need to find and also shows the location of a person from your party.

Issue with the app

Was working fine for the past 6-7 days until today when it failed me. Spend the better part of my time logging into the app through Quick Access which came up with an error message and to try again later.
Uninstall n install my app a few times but the same problem/error came up. Try to log in and the same problem happened. The website’s logging is working but I can’t complete the check in, and book the dinning on it but only through the app.
It just ruins the experience once and for all.
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Jekyll n Hyde

The app is good on board a ship but absolute trash when using to get what they call Sea Ready. You would think a company that created the fantastic medallion could create an easy to use off ship app. Years of using this app and so many glitches I’ve lost track. So frustrating. For the love of god Princess get it together!!
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Poor Design

Bugs and poor design. Appears to be designed by marketing, not with the user in mind. No way to report bugs.
The AI generated summary is not accurate, it is not easy to use.

The best princess cruises

I recommend going on the royal princess, the most good food about a balcony bunkbeds. I got everything even a mini fridge and a TV the cool part about it. The medallions because it’s so cool like I seen other Youtubers like use a key card put it inside of like a little hole. I mean you could get a key card at the mail station or whatever it’s called but it’s the best I’m gonna write another reveal on the sapphire princess next year.
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Worst App Ever!

This app will bring frustration to your cruise. Be prepared not to need it. Download your summary to your phone. Much easier!