Kind of Works?
I submit these facts to the jury: This app is supposedly 4+ years old. Yet it has only 3.1k reviews, over 300 times less than its competitors’ apps. The app itself reeks of short turnaround. It’s full of minor UI bugs, perplexing systems, and unhelpful labels. Buttons sometimes work and sometimes don’t with no apparent cause. “Sign in with booking number” doesn’t work if you’ve already made an account. Adding a booking to an account sometimes doesn’t visibly work until you log out and log back in.
I don’t know what the verdict should be, but it looks an awful lot like Princess tore down what it used to have in an attempt to rebrand, and vibe coded their new system without bothering to use a single brain cell to consider the consequences.
I need a break from bad software. Maybe I should go on a cruise. Oh, wait.
I don’t know what the verdict should be, but it looks an awful lot like Princess tore down what it used to have in an attempt to rebrand, and vibe coded their new system without bothering to use a single brain cell to consider the consequences.
I need a break from bad software. Maybe I should go on a cruise. Oh, wait.
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Junk
I get more frustrated by the second while “using” this app. It is not user friendly. It provides very little information and what it does provide is in the least helpful manner. The fact that I am thoroughly annoyed before embarking on my vacation is very off-putting. The instant the cruise is over I plan to uninstall the app.
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Not very good app
This app is not easy to use and also takes forever to upgrade while I am on ship. I don’t know that I had to upgrade it while I am not on ship
Unable to log into my cruise
I called to let the company know that I couldn’t get logged into my cruise. I kept getting a message that the booking belonged to another user. The only way I was able to long into my cruise to get information was through Princess.com which requires you to enter much more information. So basically, the app is useless. Just use the website and get used to typing more.
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Awful and boring
All the app is is a repeating safety video awful
Not working
The app repeatedly fails to recognize my login. I change the password, it lets me in and then kicks me out again. I tried to compare the Plus and Premium Packages and the site won’t load the details properly. So I couldn’t add it. Seems like Princess doesn’t want me to customize my own cruise, so now I have to call a Cruise Advisor. The only thing I was able to change was the bed from a queen to two twins. The app needs a lot of work to make it functional, rather disappointing for a company that I thought had a good reputation.
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Absolute trash
If I could give this awful app negative a billion stars, I would. Just copy the Royal app. Doesn’t show excursions on plan. Disconnecting problems. Just bad.
App Needs Improvements
The App was difficult and clunky. Before boarding the login rarely works but did work better if using Booking Number and the Manage a booking option instead. On ship issues continued and required working with guest services to even have access once onboard. Prepaying for internet and devices seems to create more problems too and requires help on ship to get actual access unfortunately making it difficult to text or talk to family elsewhere on the ship. Buying 4 devices allows only 3 since your phone will take 2 spots.
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Can’t Log In
Useless app, won’t let me log in. Website is awful too. Wish I never booked this stupid cruise.
Unable to check in
Once I get past the cruise contract and attempt to continue the checkin process, the app throws up an error saying “Something went wrong. Please try again later.” I have called Princess and they told me to wait 24 hours and try again, which produced the same result. The web-based checkin also does not work. Unable to check in for my cruise and zero support.
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App stopped working the second day on board
The stopped working the second day. Their support was not able to fix the issue. The app is the main way to sign up for events so we missed out on most of the events we wanted to go to.
Worst Cruise App
I have used other cruise apps and this one is by far the worse. Unable to enter basic information, unable to see other cabins I booked wi the out signing out, is not user friendly at all. I am so unhappy with the app that I cancelled my next cruise with Princess and decided to go with Royal again. I have spent countless hours on the phone with Princess due to issues with the app. A big company should have had these issues resolved by now. This has been going on for at least 7 months, and it has not gotten better.
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WiFi doesn’t
Paid $300 for bad WiFi
何度も強制ログアウト
出向前に必要な情報登録をしているのに何度も強制ログアウトになる
App Does Not Work
Terrible glitchy app
Privacy nightmare
This company has no respect for your privacy. There are some useful proximity based tools on the ship but they are using a plethora of intrusive, dishonest, and unnecessary tracking technologies to monitor and skim your personal data. Don’t use, or better yet choose a ship line that respects you.
The app itself is amateurish. Multiple views for the same information depending on location and time, presented inconsistently. Some jr dev clearly was able to demonstrate the happy path to a disinterested manager. Reservations disappear. Frustrations abound. Privacy sold.
Caveat captivus.
The app itself is amateurish. Multiple views for the same information depending on location and time, presented inconsistently. Some jr dev clearly was able to demonstrate the happy path to a disinterested manager. Reservations disappear. Frustrations abound. Privacy sold.
Caveat captivus.
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This app sucks
Totally buggy app ask you for the same thing over and over, supposedly allows you to take a picture of your passport, but the button doesn’t work and you have to put it in manually and then you have to do it over and over again, it’s all Trash. I want to not use the app and make them pay to have their employees do it for me as punishment to the company!
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Horrible Navigation
I want to like this APP, however it’s impossible add and edit a companions payment information. I’ve been trying for an hour. There is no way to edit the companions information.
Horribly executed
As a software engineer myself, your devs team needs better engineers. The app is riddled with bugs and performance issues.
I don’t even know where to begin.
It tells you for example you need to connect to their wifi even when you are, just to browse about anything.
The reservation system is unusable. Just make another app. This one sucks big time
I don’t even know where to begin.
It tells you for example you need to connect to their wifi even when you are, just to browse about anything.
The reservation system is unusable. Just make another app. This one sucks big time
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Terrible
Every time I log in I have to reset my password.
