An invaluable service that strengthens connection between prisoners and their loved ones
An incredibly valuable service that reduces the cost of simple live phone calls with people you care about while they are in prison. It also allows both parties to leave voicemails that can be listened to later. It’s a lifeline to those inside and those impacted outside.
Scam
Do not use, will take your money and not out you in contact with prisoner.
Brilliant
Brilliant for the prisoner to save money on credit inside my partner can only put credit on once a week with his canteen sheet and we have another 14 months to go, so this has been a godsend and especially for the kids to leave voicemails for him, I will admit yes it’s pricey if your not on the right plan and continue to top up minutes it’s about choosing the plan which is right for you, I currently pay £50 a month for the gold user package and add on of live call minutes I’ve been using this a number of months there has been a few problems with calls not coming through but it was the same for many people at the time and it was rectified pretty quickly seeing the savings it’s giving my partner is also brilliant in around 9/10 months I’ve already saved my partner over £1000 in credit it’s honestly been a god send
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Scam
Do not use this service, never connects you with inmate. Contact the person in prison through official channels email/ prison call. Do not waste your money with this company !
Abysmal service
Absolutely awful service, couldn’t get set up as my number “wasn’t registered”, despite already having several calls from the prison. Just kept bouncing me back to the prison who were adamant that the fault was with PV. Asked for refund as it was clear the issue wouldn’t be resolved and after a rude email back I got a 70% refund - they kept 30% as “admin costs”. Beware of these scammers.
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Waste of money & time
I wouldn’t be surprised if this was just a money making scam. Useless App & useless service
Great and professional team
Team actually respond respectfully to customers, the app is also really great, I can’t recommend enough.
Waste money
I thought it would save up my patner credit in prison because the cost in this app says normal mobile cost 12p/per minute but if use this app change to landline only 8p/per minute, I was so happy to told my partner thought we would save up more money then we can have more time to talk, then my partner told me it only cost 6.99p/per minute calling from prison on weekdays and 4p/per minute on weekend.
This totally a scam app don’t use it anymore waste my money and time to done all the process.
This totally a scam app don’t use it anymore waste my money and time to done all the process.
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Fuming
I have topped up for a silver pack and it is still telling me to confirm a pack when I’ve already paid and won’t make me move on to the next step im furious as this is a waste of money
App logs out randomly
The app just signs out when it wants to. It makes signing back it very difficult if your details change. It’s a long process to change your number if different to the one you signed up with.
Apple Watch?!
This service has been a life saver. I was wondering are there any plans to make this available to use on an Apple Watch? It doesn’t ring on my watch which I thought it would. Could there be discussions about making this happen?! Thank you in advance!!!!
Call dropped
Version unreliable. Call drops unexpectedly. Would not recommend.
Scam
This app was essentially created to convert your mobile number into a landline under the guise of saving the prisoner money. I used this app 4 years ago to keep in touch with my partner ,unfortunately I’ve had to use it again. In the past 2 months I’ve apparently saved my partner £227. Not only do you have to pay for the monthly subscription that includes such a small amount of minutes, of which they know are not sufficient for the whole month so you’re forced to top up minute bundles hence the £227 which is money I have topped up whilst sending money for him to top up his account. I’ve now found an alternative and urge anyone using this app or thinking of using it to download Virtuallandline which converts your mobile into a landline and is only £4.50 a month with no extra charges. This is yet another way for the system to profit off!!!!!
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10/10
This app has been an amazing help throughout the last 2 years, and their customer service is amazing! Super quick responses and always helpful, i have nothing bad to say!!
Needs to be more intuitive
I can’t work out how to add credit. It’s so complicated and difficult to navigate and very poor directions
App
The app works really well. This is a great service for keeping in touch with loved ones. Highly recommended.
Still waiting to be approved
When l saw this app l thought it was a great idea so l went ahead and set up a direct debit. I left my first message and was looking forward to my first reply. This was on the 17 th december and I’m still waiting for my account to be approved 10 days later, even though l was told it should only take 3 days.!! When l rang the prison they told me it wasn’t their fault it was the fault of a third party who deal with the approval.! There’s no way l can get hold of them so I’m going to cancel my subscription so anyone who thinks this app is a great idea please think again because there are obvious failings in the system.!! Mr G K
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Awesome.
This is actually a great service. Works fantastic. Have picked up the spirits of my best friend who is incarcerated 100%. Good works developers
DO NOT USE. BUY A LANDLINE PHONE
ABSOLUTE WASTE OF MONEY. THIS BUSINESS SHOULD BE UTTERLY APPAULED AND QUITE FRANKLY SHOULD NOT BE TRADING. THE AMOUNT OF MONEY I HAVE SPENT ON THIS SERVICE WHEN I COULD OF JUST BOUGHT A LANDLINE PHONE. IF YOU DO NOT HAVE THE SOCKET FOR A LANDLINE - USE UNLIMITED PRISON CALLS ONLINE £20 PER MONTH FOR UNLIMITED CALLS
MY OPINION THE VOICEMAIL IS A WASTE OF A SERVICE
DO NOT BUY
MY OPINION THE VOICEMAIL IS A WASTE OF A SERVICE
DO NOT BUY
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I can’t thank the developers enough!
I came across this whilst trying to find a a cheaper alternative because the weekly costs for my husbands credit was adding up to more then we could afford. He has a short sentence but it’s been very hard due to covid.
I signed up and they set it up immediately?! To my shock the next day the number was already registered on my husbands pin. So phenomenal customer service!!! I love the fact I can listen back to the calls and favourite them and this eases the burden for my husband.
Honestly I can’t thank you guys enough and your customer support team deserves a dozen Krispy Kremes because they are excellent.
Words can express how grateful I am for this app. I’m 23 and 6 months married and we really needed something like this
I signed up and they set it up immediately?! To my shock the next day the number was already registered on my husbands pin. So phenomenal customer service!!! I love the fact I can listen back to the calls and favourite them and this eases the burden for my husband.
Honestly I can’t thank you guys enough and your customer support team deserves a dozen Krispy Kremes because they are excellent.
Words can express how grateful I am for this app. I’m 23 and 6 months married and we really needed something like this
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