MISSING FEATURES in the APP
I am unable to add my customers payment information in the app. The option to add credit cards and accept payment options is missing in the app
Everyone Not Tech or App Savvy Experts
On your phone the ICON s don’t have words. There is no lesson or very limited information on how to use a ProPay Account.
Poor app/customer service
The app is outdated. ProPay customer service is terrible. How are you guys making us change our password every 90 days and not tell anyone? I only just found out trying to put in orders on the last day of the month and couldn’t submit anything! No email. No notice from Mary Kay, which lets me know you guys didn’t even tell them.
Show more
Can’t run any manual card
Every time I enter an amount, it immediately takes me to pick a default card reader. I don’t have a card reader and want to enter manually. It will not give me that option. When I use the back button and try to hit that option, it automatically goes back to the page with the card reader.this has been going off for quite some time and needs to be fixed.
Show more
Manual Run Cards
It will not let me run cards manually. I have an IPhone and my friend has a Note and it lets her runs cards manually but not on my IPhone 14 plus. Very frustrating. Fix the bugs please.
Useless
When is the last time this app took an update?! Can’t successfully change the tax rate; can’t type or edit. Can’t enter a manual payment. Automatically defaults. This app needs work. Not even worth the $5 setup fee.
Terrible functionality on the app
I hate using this app for my business, but it’s what’s offered to maintain a website through my company. The app is never updated and offers such limited functionality. I can’t access any reports or renew my account through the app. It seems like with charging an annual fee as well as transactional fees that this company could at least make this app more user friendly and functional for people who are on the go and running a small business. If it wasn’t for the fact that this was a mandatory service for me to run my website through, I’d have deleted this a long time ago.
Show more
So many little bugs
For sometime I haven’t been able to create an email invoice through the app. It has an error saying it needs to be greater then $1. I have a larger number in for the amount of the invoice. Therefore I cannot create link for customer to pay on my app. This is much more important when I am not doing in person transactions and really frustrating. It would be great if there was an option for a text invoice like we have on website. But please fix this issue! I use it often.
Show more
Works great but…
Ok I really like this app for my job, but the only problem I’m having with it is that if won’t let me run a card manually. It automatically goes to choosing a card reader. But when I try to go back to click the manual option, it won’t let me even click it before it automatically switches to the card reader options. Makes it really difficult to have in person payments that aren’t cash. And not a lot of people carry cash these days. 🤦🏻♀️ so selling my inventory in person is going to be very difficult until this is fixed. 🤷🏻♀️
Show more
Doesn’t work
Cannot sign in if you have an iPhone. Looking for other options unfortunately
Please bring back text invoice feature
I really like this app but with the recent update I can no longer text an invoice to my customers. Please bring this feature back.
Not IPhone capable
Why don’t you make the card reader iPhone capable
Great on the go card processing
Great, easy way to process cards on the go!
Sub par assistance.
It used to be you could callFor assistance but you get a message that says they are updating systems. How many days does it take to update systems? So I emailed three days ago with no reply. Now I am on a chat which doesn’t help at all.
Glitches & Poor Customer Service
This app is WELL overdue for an update. I get locked out using Face ID, customers get double charged, transactions display multiple times in the history, and the “convenient” auto-sales tax option is stuck on the defaulted amount and will not update to my accurate city tax.
PLEASE fix the app. It’s obvious from other reviews that there are problems. Why is it so hard to fix??
PLEASE fix the app. It’s obvious from other reviews that there are problems. Why is it so hard to fix??
Show more
Disappointed!!!
I ordered the jak thinking it was going to work with my IPhone XS Max but it’s not compatible. Ughh update please !!!
Stuck in Card Reader selection
This has happened a few times now on my iPhone. I log in, put in an amount, and it goes to the “card reader” page where I am supposed to select a reader type. I put mine in manually. If I try to get out of the page, it doesn’t let me. If I select a reader type it still doesn’t let me go back to the page. I tried unloading and reloading the app. No luck. When it works, it’s okay.
Show more
App does not work at all on iOS
I have an iPhone 7 and I can’t successfully run any transactions on my phone. I have called support and they basically said yeah they’ve been having problems with apple products since the iOS update but it has been AWHILE since the last iOS update so this should be solved. I find it very frustrating to pay for a service I can’t use. Even running transactions via the website have been 50/50 success.
Show more
Can’t type numbers
Doesn’t let you type in card numbers. Screen goes straight to default device.
Unable to Login
I have been unable to Loudon for some time. I have no idea who to contact as I can't even find a number to call
