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Room to ImproveCommon complaints summarized from real App Store user reviews

• 😞 Unethical and slimy company
• 😞 Horrible experience
• 😞 Don't waste time
• 😞 Don't pay on time
• 😞 Difficult to talk to rep
• 😞 Email support slow
• 😞 Not safe for clients/cleaners
• 😞 Owed money, never paid
• 😞 Bad cleaning received
• 😞 Difficult to find good cleaners
• 😞 Company doesn't care about workers
• 😞 Screwed out of money
• 😞 Low pay for jobs
• 😞 Forced to clean with strangers
• 😞 Blamed for others' mistakes
• 😞 No response to issues
• 😞 Making lots of money off workers
• 😞 No help offered
• 😞 Cannot see job details beforehand
• 😞 Illegal pay rates
• 😞 No way to lodge complaint
• 😞 Uncooperative concierge
• 😞 Awful company, awful app
• 😞 Hokey app, not adjustable
• 😞 Assigned clients with no info
• 😞 Wait until day of for info
• 😞 Charged fees for being on app
• 😞 Greedy and UnAmerican policies
• 😞 Overpriced for customers
• 😞 Less pay for cleaners
• 😞 Low pay for short cleanings
• 😞 Threatened for taking clients
• 😞 Lose money for being unreliable
• 😞 Lose pay if leaving early
• 😞 Lose fight if customer complains
• 😞 Charged extra for dealing with issues
• 😞 Not safe for solo cleaners
• 😞 Clients not vetted
• 😞 Expect cleaners to drive far for low pay
• 😞 Scam, stole money
• 😞 Unfair fees
• 😞 Automatic/computerized support
• 😞 Shame for humanity
• 😞 Lost money due to cancellations
• 😞 No regulations to protect cleaners
• 😞 Customers cancel all the time
• 😞 Company trying to make money off anyone
• 😞 Don't care about people
• 😞 Give customer credit, don't pay cleaner
• 😞 Charged for cancelling
• 😞 App forces prices down
• 😞 Charged for refusing work
• 😞 Stealing money
• 😞 Embezzlement
• 😞 Customers cancel with no fees
• 😞 Charged for last-minute inability to make it
• 😞 Lose 50% pay if job done early
• 😞 Illegal practices
• 😞 Glitches when clocking in/out
• 😞 Generic email responses
• 😞 No-reply emails
• 😞 Never got paid for cleaning
• 😞 Jobs sent without acceptance
• 😞 App doesn't show jobs in area
• 😞 Charged for not going to jobs
• 😞 Take payments, leaving cleaner with nothing
• 😞 Cleaner has no control over jobs
• 😞 App for people looking for something for nothing
• 😞 Clients can't afford good cleaners
• 😞 Change schedule without notification
• 😞 Horrible customer service
• 😞 Charge for their schedule changes
• 😞 Don't notify about changes
• 😞 App interface terrible
• 😞 Pick and choose when to deal with issues
• 😞 Charged for cancelling
• 😞 Don't tell cleaning info until arrival
• 😞 Cleaner no-show, booked two
• 😞 Inconsistent compensation
• 😞 No clear indication of payment
• 😞 Client complained, money taken
• 😞 Cleaned for free
• 😞 Clients are scammers and idiots
• 😞 Unrealistic expectations
• 😞 Disrespected by clients
• 😞 People don't know how to clean
• 😞 Sad pay
• 😞 Stealing money
• 😞 App isn't working
• 😞 Charged fee for not showing up
• 😞 Scams
• 😞 Don't pay travel/equipment reimbursement
• 😞 Inaccurate travel mileage
• 😞 Always side with customers
• 😞 Condescending money grabbing morons
• 😞 Only concerned with profits
• 😞 Take business elsewhere
• 😞 Side with customers even if they scam
• 😞 Poor and glitchy quality
• 😞 Not worth headaches
• 😞 Steal money from customer
• 😞 Customer lying for free labor
• 😞 Charge to respond to dispute
• 😞 Don't fix racist customer issues
• 😞 Play games until schedule removed
• 😞 Don't care about workers, only profit
• 😞 Con artist
• 😞 Steal 50% of value
• 😞 Invent millions of fees
• 😞 Frozen app
• 😞 No support
• 😞 Payouts are half of earned
• 😞 Automated messages with dead links
• 😞 Charge clients more than cleaner earns
• 😞 Charge cleaner for client wanting to work outside app
• 😞 Services cancelled almost every time
• 😞 Account charged for cancellations
• 😞 Customers lying for free labor
• 😞 Customers ask for refund after cleaning
• 😞 Cleaners no longer showing up
• 😞 Keep large portion of payment
• 😞 Send workers in groups to small houses
• 😞 Charge if leaving early
• 😞 Physically assaulted by customer, nothing done
• 😞 Expect deep clean in short time
• 😞 Housekeeper cancellations
• 😞 Lack of options for schedule changes
• 😞 Customer cancels, small compensation
• 😞 Cleaner cancels, lose pay
• 😞 Everything in their favor
• 😞 Will be let down
• 😞 Deducted everything earned
• 😞 Favor crazy customer
• 😞 No bookings
• 😞 Fake app
• 😞 Doesn't work in Canada