Can’t recommend
So frustrated with this HOA I'm tempted to sell my home!
My experience with PMI Reliant has been extremely frustrating, primarily because of how difficult it is to get timely & good quality customer service.
Dale has been consistently unresponsive to emails, even when I have needed help resolving important account issues only he (not his support team) can resolve. I've emailed him at least 4 times in the last 6 months with not a single response.
Setting up autopay has also been unnecessarily challenging, and when problems arise, getting assistance to fix them is even more difficult.
The office frequently does not answer phone calls during normal business hours (Called them 8 times today without getting a response). Instead of being able to reach someone when help is actually needed, it feels like customers are expected to wait until the company decides it is convenient to call back.
For a property management company, communication and responsiveness should be among the most basic expectations. Unfortunately, my experience has been the opposite. When you are dealing with payments or property-related concerns, you should not have to repeatedly chase someone down just to receive basic assistance.
Based on my experience, I cannot recommend PMI Reliant to anyone who values responsive communication, accessible customer service, or prompt help when an issue arises.
My experience with PMI Reliant has been extremely frustrating, primarily because of how difficult it is to get timely & good quality customer service.
Dale has been consistently unresponsive to emails, even when I have needed help resolving important account issues only he (not his support team) can resolve. I've emailed him at least 4 times in the last 6 months with not a single response.
Setting up autopay has also been unnecessarily challenging, and when problems arise, getting assistance to fix them is even more difficult.
The office frequently does not answer phone calls during normal business hours (Called them 8 times today without getting a response). Instead of being able to reach someone when help is actually needed, it feels like customers are expected to wait until the company decides it is convenient to call back.
For a property management company, communication and responsiveness should be among the most basic expectations. Unfortunately, my experience has been the opposite. When you are dealing with payments or property-related concerns, you should not have to repeatedly chase someone down just to receive basic assistance.
Based on my experience, I cannot recommend PMI Reliant to anyone who values responsive communication, accessible customer service, or prompt help when an issue arises.
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All the reviews are correct this one dude with an app
They do absolutely nothing but poison our dogs! Absolutely useless
Awful
If I could give it 0 stars I would. This app looks like a 5 yr old designed it. Horrible
App not working
I used the app last year to pay dues. I opened it to pay this year’s, but the app is basically frozen with 3 buttons visible saying “previous” “next” and “continue.” I’m only able to toggle between 2 of them by pressing whichever one isn’t grayed out, and it doesn’t open a new page, still just blank. I then went to the website which told me to go to the app for a better experience.
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I can’t open. I can’t register.
I have to pay my bill. When I install app on my cell phone I couldn’t access to anything.
