Proximus+ User Reviews

Name: Proximus+: telecom and more
Rating: 4.04197 (691 reviews)

Proximus+: telecom and more

Proximus

🔧 Utilities

📊 Productivity

What users say

Summarized from real user reviews of Proximus+. Based on 691 reviews and a 4.0/5 average, it highlights the 4 positives and 13 negatives reviewers mention most about this Utilities app.

Positive things

👍Clean and user-friendly design
📊Clear data usage monitoring
🌍Good roaming information display
📞Helpful and responsive call center staff

Negative things

🐛Frequent crashes and freezing
⏱️Slow performance and delays
🔐Overly complicated login process
📱App doesn't work without data connection
❌Features broken or non-functional
🌐Geographic restrictions (non-Belgian credentials)
📲Unwanted bloatware and unnecessary features
🔔Cannot disable notifications
⚠️Error messages instead of loading content
🔄Requires initial setup on every launch
📵Inconsistent functionality across regions
😤Poor customer service responsiveness
🚫Long wait times for support

Top reviews

Most Recent Highest Rated Lowest Rated

Confused, confusing and buggy

proximus have a nasty habit of bloating out their app with unwanted, unnecessary “features” that confuse and distract. sadly, the core features remain buggy and slow.
proximus: you are a mobile provider, not a “lifestyle partner“
ffs

craig (unique)

2 years ago

What a piece of junk this app is !!!!

Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release.

The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.

Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.

In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.

EL31415

2 years ago

Response from developer

Sorry to hear this. Can you first try to delete the app and reinstall it again using the procedure on this website: https://www.proximus.be/support/nl/id_sfaqr_mypx_app/particulieren/support/klantenzone/proximus-plus-app/proximus-plus-account/hoe-de-proximus-plus-app-of-myproximus-app-downloaden.html . If you receive a specific error, you can always send us a bug report by starting the app and shaking with your mobile device. Kind Regards, Dave - Proximus+

Beschikbaarheid van de Proximus app

Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel

Renatsky

3 years ago

Response from developer

Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus

Never works

The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company…

tony54022

3 years ago

Response from developer

Hi Tony, can you maybe delete the app and next reinstall it like described on the website: https://www.proximus.be/support/en/id_sfaqr_mypx_app/personal/support/myproximus/myproximus/register/how-to-download-the-myproximus-app.html . Kind Regards, Dave - MyProximus

Products not loading

“Sorry, it’s not you, it’s us” keeps on appearing and I don’t have access to my products.

I contacted the support and after 2 hours of chatting with 5-6 different agents, I gave up.

It’s not worth my time.

Veldu

3 years ago

Response from developer

Hi Veldu, can you send us an error report please, by starting the app and shaking with your mobile device. Kind Regards, Dave - MyProximus

Impossible to navigate with non-Belgian credentials

Absolutely impossible experience trying to make payment for Wi-Fi in Belgium from overseas.

The Cone-ster

3 years ago

Worst Customer service

I was warned by how horrible the customer service is, but I didn’t want to believe it because it couldn’t be that bad. Every critique I was told when I mentioned I placed an order to have the internet and cable Installed was accurate : nobody showed up, nobody was ever assigned to install the services, nobody called back or emailed as promised and I called 4 times.
I switched to another provider and they responded immediately!

Smartah87

3 years ago

Nightmare

Always buggy and these day you need to go trough initial setup every time you open the app.

JohnDoe276

4 years ago

Response from developer

Hi JohnDoe, you can always send us these bugs by starting the app and shaking with your mobile device. Next we receive the necessary details. With regards, Dave - MyProximus

App wont let me login

App would be cool if I could log in instead of an infinite loading screen. Plus their closed on Sundays

WaRaWh

4 years ago

Response from developer

Hello, can you first delete the app and reinstall it again. If this gives no solution, please start the app and next shake with your mobile device so we receive an error report of this. With regards, Dave - MyProximus

Onnodige complicaties bij het opzetten van mobiel internet

Gisteren heb ik mijn nieuw nummer geactiveerd. Bellen gaat meteen 5-star service. Vandaag probeer ik mobiele data. In alle andere landen (ik woon in Dubai) werkt alles meteen. Niet met Proximus! Of misschien niet in België als geheel. Om je mobiel internet in te stellen heb je data nodig. De kwestie van de kip en het ei. Je krijgt geen uitleg in de Proximus shop. Ik maak een MyProximus account aan. Nog steeds geen internet. Nu moet je het waarschijnlijk nog zelf handmatig activeren ook. Dat moet je dan maar zelf uitzoeken. Waar is de prompt die alles heel gemakkelijk maakt? Komaan zeg. Wees eens wat klant vriendelijk!!

We zijn nu een paar maand later. Het werkt nog steeds niet. My Proximus geeft stressen foutboodschap “oops er is een fout opgetreden. Probeer later opnieuw”
Na veel proberen geraak ik er toch door en wil betalen.Daarvoor heb je de code generator van de bank nodig. Dat ligt in Dubai! De bank is zo vriendelijk om er nog eentje mee te geven. Vandaag probeer ik nogmaals en krijg ik helemaal GEEN toegang tot My Proximus!

Als het tegen morgen niet werkt, stap ik over naar de concurrentie. Zeker weten

Renatsky

4 years ago

Response from developer

Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus

Not great

Only seems to work when I’m on Wi-Fi or I have data … whenever I run out of data and need to reload, it doesn’t work and I’m stuck!!

Degs1982

4 years ago

Bad customer service & signal

The wait time is very long for customer service. Wait time is no less than 40 minutes. Also have to type a long customer number, not like it’s something to memorize. Everything is online, so the internet isn’t reliable and difficult to get the info with no internet . All together the worst internet service, but I haven’t tried the other service. I think I will, couldn’t be worse.

belgiant

5 years ago

Response from developer

Sorry for this inconvenience. You can also reach us by chat on our website or twitter - https://twitter.com/messages/compose?recipient_id=proximus - for further assistance. Kind Regards, Dave - MyProximus

My Connection Is HORRIBLE!!!

Everyday I experience intermittent service fore no reason. Devices drop of of the WiFi Connection fore no apparent reason and the connection in my apartment is awful. Realistically, for a service provider in a top tier nation the company should be ashamed. However, the staff at your call centers always does strive to get to the root cause of a problem so your company does have some good qualities to be admired. But realistically your product does need improvement…

Shelton US

5 years ago

Response from developer

Hi Shelton, can you contact us using our Social Media channels please? So we can check your connection in detail... https://m.me/proximus (Facebook) or https://twitter.com/messages/compose?recipient_id=proximus (Twitter). Best regards, Dave - MyProximus Team

Facturation de services non demandés

Je constate plus de 8 € de surcharge sur mon compte pour:
Un appel international non effectué ???
Pour une série ou vidéos que je n’ai jamais ni regardé ni commandé ??

Comment expliquez vous cela ?
C’est pour cette raison que j’avais quitté Proximus après plus de 10 ans. Vos agents m’avaient promis que ce ne serait plus le cas.

Molembais

5 years ago

This app is crap

It’s full of bugs and unwanted messages (why do I need to accept cookies in an app?).
Very difficult to configure (at least 3 codes necessary + use of a captcha = overkill) just to link your account.
You get more support by calling the customer center - when available.
Have fun.

reverse.biased

6 years ago

Cannot switch off notifications

I only downloaded the app because I wanted to monitor my data usage. Everything else I get through the website. I cannot switch off notifications. I also can’t contact anyone through the app if I have an issue, so what really is it for?
I will be deleting the app because it doesn’t work according to the customer’s preferences or needs and will be switching providers as soon as possible.

helenrug

6 years ago

App

The app its not working .

fhdysujsgdud

6 years ago

Response from developer

Hello, do you still have any issues with the app please? If so, can you please report this issue on the app. If you shake with your mobile, you will receive a pop up where you can take a screenshot and send us feedback. You will receive an answer as soon as possible. Regards, Dave