Confused, confusing and buggy
proximus have a nasty habit of bloating out their app with unwanted, unnecessary “features” that confuse and distract. sadly, the core features remain buggy and slow.
proximus: you are a mobile provider, not a “lifestyle partner“
ffs
proximus: you are a mobile provider, not a “lifestyle partner“
ffs
What a piece of junk this app is !!!!
Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release.
The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.
Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.
In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.
The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.
Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.
In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.
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Beschikbaarheid van de Proximus app
Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel
Never works
The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company…
Products not loading
“Sorry, it’s not you, it’s us” keeps on appearing and I don’t have access to my products.
I contacted the support and after 2 hours of chatting with 5-6 different agents, I gave up.
It’s not worth my time.
I contacted the support and after 2 hours of chatting with 5-6 different agents, I gave up.
It’s not worth my time.
Impossible to navigate with non-Belgian credentials
Absolutely impossible experience trying to make payment for Wi-Fi in Belgium from overseas.
Worst Customer service
I was warned by how horrible the customer service is, but I didn’t want to believe it because it couldn’t be that bad. Every critique I was told when I mentioned I placed an order to have the internet and cable Installed was accurate : nobody showed up, nobody was ever assigned to install the services, nobody called back or emailed as promised and I called 4 times.
I switched to another provider and they responded immediately!
I switched to another provider and they responded immediately!
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Nightmare
Always buggy and these day you need to go trough initial setup every time you open the app.
App wont let me login
App would be cool if I could log in instead of an infinite loading screen. Plus their closed on Sundays
Onnodige complicaties bij het opzetten van mobiel internet
Gisteren heb ik mijn nieuw nummer geactiveerd. Bellen gaat meteen 5-star service. Vandaag probeer ik mobiele data. In alle andere landen (ik woon in Dubai) werkt alles meteen. Niet met Proximus! Of misschien niet in België als geheel. Om je mobiel internet in te stellen heb je data nodig. De kwestie van de kip en het ei. Je krijgt geen uitleg in de Proximus shop. Ik maak een MyProximus account aan. Nog steeds geen internet. Nu moet je het waarschijnlijk nog zelf handmatig activeren ook. Dat moet je dan maar zelf uitzoeken. Waar is de prompt die alles heel gemakkelijk maakt? Komaan zeg. Wees eens wat klant vriendelijk!!
We zijn nu een paar maand later. Het werkt nog steeds niet. My Proximus geeft stressen foutboodschap “oops er is een fout opgetreden. Probeer later opnieuw”
Na veel proberen geraak ik er toch door en wil betalen.Daarvoor heb je de code generator van de bank nodig. Dat ligt in Dubai! De bank is zo vriendelijk om er nog eentje mee te geven. Vandaag probeer ik nogmaals en krijg ik helemaal GEEN toegang tot My Proximus!
Als het tegen morgen niet werkt, stap ik over naar de concurrentie. Zeker weten
We zijn nu een paar maand later. Het werkt nog steeds niet. My Proximus geeft stressen foutboodschap “oops er is een fout opgetreden. Probeer later opnieuw”
Na veel proberen geraak ik er toch door en wil betalen.Daarvoor heb je de code generator van de bank nodig. Dat ligt in Dubai! De bank is zo vriendelijk om er nog eentje mee te geven. Vandaag probeer ik nogmaals en krijg ik helemaal GEEN toegang tot My Proximus!
Als het tegen morgen niet werkt, stap ik over naar de concurrentie. Zeker weten
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Response from developer
Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus
Not great
Only seems to work when I’m on Wi-Fi or I have data … whenever I run out of data and need to reload, it doesn’t work and I’m stuck!!
Bad customer service & signal
The wait time is very long for customer service. Wait time is no less than 40 minutes. Also have to type a long customer number, not like it’s something to memorize. Everything is online, so the internet isn’t reliable and difficult to get the info with no internet . All together the worst internet service, but I haven’t tried the other service. I think I will, couldn’t be worse.
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My Connection Is HORRIBLE!!!
Everyday I experience intermittent service fore no reason. Devices drop of of the WiFi Connection fore no apparent reason and the connection in my apartment is awful. Realistically, for a service provider in a top tier nation the company should be ashamed. However, the staff at your call centers always does strive to get to the root cause of a problem so your company does have some good qualities to be admired. But realistically your product does need improvement…
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Facturation de services non demandés
Je constate plus de 8 € de surcharge sur mon compte pour:
Un appel international non effectué ???
Pour une série ou vidéos que je n’ai jamais ni regardé ni commandé ??
Comment expliquez vous cela ?
C’est pour cette raison que j’avais quitté Proximus après plus de 10 ans. Vos agents m’avaient promis que ce ne serait plus le cas.
Un appel international non effectué ???
Pour une série ou vidéos que je n’ai jamais ni regardé ni commandé ??
Comment expliquez vous cela ?
C’est pour cette raison que j’avais quitté Proximus après plus de 10 ans. Vos agents m’avaient promis que ce ne serait plus le cas.
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This app is crap
It’s full of bugs and unwanted messages (why do I need to accept cookies in an app?).
Very difficult to configure (at least 3 codes necessary + use of a captcha = overkill) just to link your account.
You get more support by calling the customer center - when available.
Have fun.
Very difficult to configure (at least 3 codes necessary + use of a captcha = overkill) just to link your account.
You get more support by calling the customer center - when available.
Have fun.
Cannot switch off notifications
I only downloaded the app because I wanted to monitor my data usage. Everything else I get through the website. I cannot switch off notifications. I also can’t contact anyone through the app if I have an issue, so what really is it for?
I will be deleting the app because it doesn’t work according to the customer’s preferences or needs and will be switching providers as soon as possible.
I will be deleting the app because it doesn’t work according to the customer’s preferences or needs and will be switching providers as soon as possible.
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App
The app its not working .
Crashes on enable notifications
Unable to use it as it constantly crashes on the first screen at enable notifications
Review
New application update is far harder to navigate than the original just a few weeks ago. Keep it simple.
New Proximus app
Crashes on the ‘enable notifications’ screen. Absolute garbage.
