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PTCLTouch

PTCLTouch

by Pakistan Telecommunication Company Limited

63 ratings
53 reviews
With Ads
🔧 Utilities

Archived App (Last seen on 25 Mar 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
November 13, 2015
Updated
December 24, 2024

Features

Developer

Pakistan Telecommunication Company Limited
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PTCLTouch screenshot #1 for iPhone
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PTCLTouch screenshot #5 for iPhone
PTCLTouch screenshot #6 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

Manage your telecommunications account directly from your smartphone. Pay bills, order new services, track orders, and register complaints with ease. Stay informed about promotions and monitor your data usage.

✓Pay bills via debit/credit card
✓Order new PTCL products/services
✓Check order status
✓Register and track complaints
✓Monitor data usage
✓Access customer care and live chat
Show original description

What users say about PTCLTouch

Reviews of PTCLTouch are mostly negative: the Utilities app is rated 1.7/5 from 63 App Store ratings. What users like most: app was working fine previously (ASK Aussie). Top complaints: SSL error on login, app crashes on login. Summarized from real user reviews.

Positive things

  • 👍App was working fine previously (ASK Aussie)

Negative things

  • 🐛SSL error on login
  • 🐛App crashes on login
  • 🐛Signup not working
  • 🐛App is useless/never works
  • 🐛App crashes on iOS
  • 🐛Password requirements unclear (special characters)
  • 🐛Incomplete pages/broken codes
  • 🐛No subscribed package information
  • 🐛Cannot pay through app (button disabled)
  • 🐛Does not allow sign up
  • 🐛Full of bugs and glitches
  • 🐛Worst service/customer support
  • 🐛Cannot link account for duplicate bill
  • 🐛No verification code received
  • 🐛Internet not available error despite connection
  • 🐛Drop down boxes do not respond
  • 🐛Only bill feature works
  • 🐛Unable to register complaint
  • 🐛Extremely slow loading
  • 🐛Complain not resolved
  • 🐛App returns to home screen on opening
  • 🐛Code option not working
  • 🐛Bad UX
  • 🐛Not updated for iPhone X support
  • 🐛Does not accept login information
See all reviews

What's New in PTCLTouch

2.1.18

December 24, 2024

Update to UPTCL App for a better customer experience and new features.

User reviews

Most RecentHighest RatedLowest Rated

App is giving SSL error when trying to login

The app was working fine, but now somehow it is giving an SSL error.

Please resolve this asap.
AAASK Aussie

Application not working

While enter user id password. Application automatically close suddenly
Very bad experience
SSultanShahbaz

App Sign up is not working

Signup is not working, after submitting the OTP codes nothing happens.

Pathetic app
HHayyann

Worst app I have ever used

This app is useless because it never works.
RRizwanAzam

Response from developer

We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at care@ptcl.net.pk so that we can resolve the issue.

PTCL Touch app crashing on iOS

Hi,

I have an iPhone 12 Pro on iOS 17.1.2.

I had been using the PTCL Touch app for many years; however, for the last several months every time I try to log in the app crashes. I have deleted and reinstalled the app several times, but to no avail.

Please help resolve.

Thank you and regards,

Omar Jamil
Show more
Aazriel786

Response from developer

Please accept our apologies for the inconvenience caused. We would request you to please share details of your issue with us at care@ptcl.net.pk. We will resolve your concerns with priority.

See 48 more reviews

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User experience

🐞

Reported Bugs

25 issues

SSL error when trying to login

Bug

Application automatically closes suddenly on entering user ID password

Bug

Signup is not working, nothing happens after submitting OTP codes

Bug

App crashes on iOS when trying to log in

Bug

Password needs special character but signup says no special characters

Bug

App keeps asking for special characters, letters and numbers no matter what is entered

Bug

Incomplete items added with broken codes showing

Bug

New account sign up has bugs: accepts password, sends verification code, then says password needs special character, locks out for 30 mins

Bug

Cannot pay through credit card, pay button disabled/deactivated after entering details

Bug

Never allows sign up, shows error on following screen that at least one special character is mandatory when previous screen said not allowed

Bug

Error while signing up

Bug

App crashes sooner or later

Bug

App crashing over and over

Bug

Password is never right according to app, then gives several minutes to try again

Bug

Keeps giving error message at login on iPhone XS

Bug

Does not work on iPhone XS

Bug

City code tab doesn't open when accessing as guest to view bill

Bug

Complain still in progress, no further action

Bug

Every time app is opened, it returns to home screen

Bug

Code option not working

Bug

No back option

Bug

App still crashing on iOS 7

Bug

Not getting SMS verification code

Bug

App crash all the time

Bug

App does not cover the whole screen on iPhone X and crashes when trying to sign in

Bug
✨

Requested Features

9 requests

Make app more simplified and user-friendly

Feature

Update app for iPhone X support

Feature

Fix bugs and glitches

Feature

Improve app development quality

Feature

Add functionality to check bill

Feature

Allow users to link accounts for duplicate bills

Feature

Enable complaint registration and follow-up features

Feature

Fix password validation issues

Feature

Ensure all features work as described

Feature

FAQ

What can I do with the PTCLTouch app?

The PTCLTouch app allows you to manage your PTCL account from your smartphone. You can pay bills, order new services, check the status of your orders, register and track complaints, monitor your data usage, and access customer care support.

How do I pay my bills through the app?

You can easily pay your latest bill using debit or credit cards through the PTCL e-Payment System integrated within the app. This provides a secure and convenient way to settle your outstanding charges.

Can I register a complaint using the app?

Yes, you can conveniently register complaints for your telephone, internet, Charji/EVO, and Smart TV services directly through the PTCLTouch App. You can also check the updated status of any registered complaint.

Is the PTCLTouch app free to download and use?

The PTCLTouch App is free to download and use. While the app itself is free, it does display advertisements. You can manage your PTCL services, pay bills, and access support without any upfront cost.

What kind of customer support is available?

The app offers comprehensive customer care support. You can watch video tutorials for tips and tricks, find answers in the FAQs section, and engage in live chat with a representative for immediate assistance.