Pulse
When it works great , but occasionally it does not connect or load which is annoying when you need it , it should have a regular upgrade each year to fix bugs and issues
ボタンがとにかく反応しない
特にメッセージや、カスタマーズセンターとのやり取りの画面で設置されているボタンが殆ど反応しない。例えば返信不要のボタンは、押して、一度押したことになったような表示(青→グレー)になっても、その画面を閉じると押していないことに戻ってしまい、何度繰り返しても同じ状況。再度未読が消えないで困ります。
また、ゲストの違反行為の報告ボタンについては、押すこともできなくて、迷惑行為を行うゲストの報告が全くできない。
また、ゲストの違反行為の報告ボタンについては、押すこともできなくて、迷惑行為を行うゲストの報告が全くできない。
Lots of Bugs
It’s ok but not as good as competitors like airbnb app. They change things often but don’t seem to check properly and get rid of bugs even though you send feedback. Nearly impossible to get a human to help.
Push notifications bug
I have been using the app for 5 years. This bug was never fixed: after you get the push notification it takes 3 seconds and it disappears the the Notification Center like it never was there, so if you didn’t have your phone near you, you had to check manually the app to see any new message or reservation that you get…. Or not. 🤯
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Very poor service
i create accound but otp not sent and also i cant connect costumer service
Excellent
Bravo
Hard to use and impossible to get help
The fees are ridiculously high and they have terrible customer service. There is no way to rate bad guests, good luck getting help when you have an issue. Many emails to their customer service with no response. I have asked them to close my listing for nearly a month now. That seems to also be impossible.
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Horrible
Entra tantas otras cosas , soy el único inconforme , con que una persona que nunca se hospeda en la propiedad pueda dejar comentarios ? Eso es particularmente absurdo e irresponsable
Easy to manage the Reservations
Easy to manage reservations and keep everything organised. The Pulse app makes handling bookings simple, convenient, and efficient.
So user unfriendly
Hate using it
Worse service and very outdated system
This is the worst service I’ve ever experienced. The customer support isn’t helpful and they always try to transfer the issue to department and it never gets solved. I’ve had multiple bad experiences where I had to wait the whole day from 7 am until the evening, just for a bank transfer detail issue. They kept me on hold everytime and disconnected the call saying just give me a “minute” - this is the same phrase every single one of their customer support use. They disconnect and never call you back. We have to call them again (there’s a wait time for that), and explain the same issue from the beginning to another customer assistant, which is extremely tiring and frustrating. Also I had another issue with logging in to my account after registering a new property, I called multiple times and the customer support said they couldn’t find my account, even after providing all the details and hung up on me in the middle of the call. I had to call again and explain everything from the beginning with all my details again and this time the other customer support assistant said to just wait 5 mins and that they will check the issue and hung the call up. Booking.com management should strictly check what’s going their customer service department as it’s extremely frustrating.
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Keep it simple!!
Pulse has made my Booking.com experience a lot simpler. With so many moving parts I appreciate the support I get from Pulse.
Ужасная техподдержка!
Мало того, что очень не удобный интерфейс приложения в отличие от других, так еще и техподдержка нулевая, кроме фраз: «мы сожалеем, что вы оказались в данной ситуации, но не можем помочь» - никаких реальных действий. Ситуация - утерян доступ к номеру телефона привязанному к аккаунту, в итоге, принимать заявки и деньги от гостей могу, а внести реквизиты для получения денег на свою карту не могу. Получается деньги так и висят на букинге, забрать их нельзя, в современном мире подтвердить свою личность, кроме как смс на номер телефона НЕВОЗМОЖНО! Хотя при регистрации была указана еще и почта.
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Could be better
Generally pretty good and straight forward however - Often pings and then won’t load, then will load but nothing to see, the app itself doesn’t allow certain things as if you’re on the desktop computer which is also annoying .
Painful to use
Painful to use as each time you access there are security protocols to go through. More sophisticated technologies are able to manage the security much more fluently and save the continued delays to compile responses when the issue is quite simple
Sucks!
With all the $$ this company has you would expect that they could make a semi-decent app. The ACH button on the payment tab doesn’t open so I have to go to a desktop to pay a commission invoice?? There seem to always be issues with it. I update the app, try to log in and it tells me I have to update, go to Apps again and it already shows updated! Argh - may just stop using BDC for our listings. So annoying.
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App com falha par
Não estou conseguindo cadastrar os dados do meu banco para recebimento das diárias dos hóspedes.
カレンダーが勝手にオープンし、ダブルブッキングとなる
OTA他社のカレンダーと同期しています。しかし、同期のタイミングでクローズしている日程が勝手にオープンしてしまう。
システム上の問題であるとBooking.comは言うが、責任はホスト(宿側)で、「カレンダー管理不足」と主張する。
繁忙期に2回もこの勝手にカレンダーのオープンを発見し、ダブルブッキングとなりました。
ゲストのリロケーション代は、宿持ちだそうです。
さらに、「同期システムは無料の物を使っているからその様になるため、有料のを紹介する」とまで言われた。かなりの手数料を払っているにも関わらず、責任は持たないBooking 社のブラックな態度許せないです。
システム上の問題であるとBooking.comは言うが、責任はホスト(宿側)で、「カレンダー管理不足」と主張する。
繁忙期に2回もこの勝手にカレンダーのオープンを発見し、ダブルブッキングとなりました。
ゲストのリロケーション代は、宿持ちだそうです。
さらに、「同期システムは無料の物を使っているからその様になるため、有料のを紹介する」とまで言われた。かなりの手数料を払っているにも関わらず、責任は持たないBooking 社のブラックな態度許せないです。
Deixa a desejar
Não consigo acessar as mensagens para responder da erro
Плохо стал работать
Перестали приходить бронирования , нет уведомлений
