Going digital
Not worth the money
Response from developer
Thanks for sharing your feedback. We’re sorry to hear that your experience with PunchPass wasn’t a positive one. We have many businesses using PunchPass every day, with thousands of stamps being issued across our platform, but we understand that every business can have a different experience. We’d really like to understand what issues you encountered, particularly the glitches you mentioned, so we can investigate and continue improving the product. If you haven’t already contacted our support team, please reach out to us at support@punchpass.app with some details about what happened. We genuinely appreciate the feedback and would welcome the opportunity to look into this further.
Easy rewards
Response from developer
Thanks so much for the great feedback! We’re really glad you found PunchPass easy to use, especially as a first-time user. We hope you enjoy earning plenty of rewards!
Great Process
Response from developer
Exactly! One less card in your wallet, one more excuse for coffee ☕️ Thanks for the love. Hope those free coffees keep coming!
Hard to use
So Easy!
Response from developer
Thanks so much for sticking with PunchPass for the last 6 months. We love hearing that it’s made your coffee experience even better! We’d actually love to hear more about your experience and potentially feature you in a future PunchPass customer interview. If you’re interested, please reach out to us at support@punchpass.app. ☕️
Apps logs you out and you lose your rewards
Response from developer
Hi, sorry for the frustration. Your stamps are not gone. They are stored on our servers against your account, so nothing is ever deleted. This usually happens when a second account is created by accident, for example signing up with a phone number and later logging in with Apple or Google. The card looks empty, but the stamps and rewards are sitting on the original account. Email support@punchpass.app or call 0468 005 497 and we will get you back into the correct account in a couple of minutes.
Skater mum
Response from developer
Hey! Sorry to hear you had trouble. PunchPass is used every day by 40,000+ customers, with over 500,000 stamps successfully collected so far, so it sounds like something hasn’t worked as expected in your case. We’d love to fix it for you, please reach out to our support team and we’ll get you sorted.
Wendy
Idea for improvement
That what I can double tap my lock screen, choose my store and redeem a stamp
Makes things a lot quicker
Great food and coffee
Great App!!!
Such a time saver
Free coffee claim
Punch pass bank
Response from developer
Thanks for the feedback! Just to clarify, you can already keep collecting stamps and bank multiple rewards. When a card fills, your reward goes into the Rewards Bank button at the bottom, and a new card starts automatically. That said, it should be easier to spot. We’ll make this feature clearer in an upcoming update. Thanks for helping us improve PunchPass!
Rarely scans on the first try
Response from developer
Thanks for letting us know, Nick. We understand how frustrating that can be, especially when it’s busy. Our team is looking into it now, and we’ll have a fix out soon.
