Bad Customer service
I paid for subscription and the app is not giving me log in access
New member
Easy to use, love it !
I have a bad experience with the gym
Very bad experience there has not good service no contact support is very bad experience with puregym it used to before Iblink gym it was better than this but this is I have very bad experience
Bueno bonito y barato
Vengan aser ejercicio
Scam
They steal.
Tricky
Overally tricky
Could be better if the Machines are cleaned more often so there is no sweats and dusts on them.
Nazim
Terrible charged me twice can’t get in contact with no staff
Scammers
Error Message on App so I cannot enter the gym
Terrible customer service no one available to help if there is an app issue an have been a member using the app for 5 years
Day pass
One star. I can’t get in with my day pass
No access
Can’t enter gym even though ClassPass membership is active
Horrible UX/UI
The app experience is like it’s vibe coded - or maybe even worse. Have to sit through a full app load then generate a QR codes every time. The design is janky and basic. I toggled gyms and now have an error that keeps popping up and won’t go away so I can’t get back to my home gym. Dire stuff. All the good ratings must be from when it was Blink
Show more
No customer service number
They literally don’t have a front desk or customer service number I really wish I checked that before I sign up for this gym
Terrible
This is a terrible from the start it charges $60 which ks ok cool but when u want to leave and cancel membership it charges you almost 100 to cancel like what . Terrible app just money hungry
App update is so unintuitive
The app used to be okay, now it sucks. When I book a class it goes into some void, there is no place in the update that shows me the classes I have booked! I have to go to “book a class” and scroll until I see the classes I booked, h it not it’s too close to class time it doesn’t show up because it’s not available to book!!! What happened to the schedule tab on the old app!!???
Also where is my membership info???? Why can’t I just see what tier I have and what my benefits are? This is the most useless app on the planet, all it’s good for is scanning in, which is also a problem because just give me a digital card I can add to my digital wallet!!!! This is not a thoughtfully designed app at all!!!
Also where is my membership info???? Why can’t I just see what tier I have and what my benefits are? This is the most useless app on the planet, all it’s good for is scanning in, which is also a problem because just give me a digital card I can add to my digital wallet!!!! This is not a thoughtfully designed app at all!!!
Show more
Clunky and old version was better, but it’s getting better
They finally re-added the live tracker for seeing how busy the gym is after it was gone for a long time. It still feels very unpolished but it gets the job done if you’re persistent.
App is as Bad as the Gym
Got a day pass and the gym was one of the worst experiences I’ve ever had. Comical amount of imbalance with cardio machines compared to actual weight training equipment. Everything was in use and required waiting around. The app itself is extremely annoying to navigate. Stay far away from this gym.
Show more
Great change
Thanks
Broken
Can’t even start the app. MFA1001_404. Always something with this company.
My fav activity I’ve discovered thus far!
Most practical way to stay fit in the most autonomous way!
