PureGym US User Reviews

Customer Experience

Positive experience9.1% of reviews
Neutral6.6% of reviews
Negative experience84.4% of reviews

~ Based on 320 written reviews from the US App Store.

What users say

Is PureGym US Safe?

PureGym US appears safe based on user ratings. AppsHunter Safety Score for PureGym US is 91/100.

This assessment is based on 14,643 user ratings, with an App Store average of 4.6/5.

Safety Analysis

53.4% of ratings point to a safe experience
2.6% of ratings suggest some concerns
44.0% of ratings point to a risky experience

~ Based on 684 App Store ratings for PureGym US.

Is PureGym US Legit?

PureGym US appears to be a legitimate app. AppsHunter Legitimacy Score for PureGym US is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

My fav activity Iโ€™ve discovered thus far!

Most practical way to stay fit in the most autonomous way!

App

The app need work man. Gotta hire some new ux designers or something

Number Of Swipes

Wish there was a more detailed log of my visits instead of seeing a total number of visits for the entire year. Makes it easier to track our gym progress.

Not very reliable

There was a few times this app was not working properly and
It took me about 35 minutes to enter the gym.
I had to uninstall and reinstall to make it work again.
Very annoying.

Management

I need to stop my membership and if there is a way to do that on-line it is hidden as is any way to contact someone

worst system ever.

no people when it fails.

Bad customer service

Your customer service is extremely slow and very difficult to reach

Watch your visits disappear!

Two times now, ten of my visits have randomly disappeared. Customer service to address this seems to be extremely useless bots.

Doors

Door system sucks

Needs more improvement in UI and tracking

This app doesnโ€™t track the amount of scans I do, I was at the 90โ€™s last week and then jumped back to 82.. what the heck?

Where is the cancel membership button

Where is the cancel membership button

Bath room

Needs to be kept cleaner after 5:00 pm and toilet paper needs to be kept up.

Become worse with every update

Disgusting app. It becomes worse and less intuitive with every update!!

This new โ€œHow busy your gym isโ€ feature now gives too much of useless info - instead of just tell me: 30% crowded

Bad app

Pleaseeeee fix the live capacity tracker it not longer shows and itโ€™s super useful i hate going to the gym without knowing if i will be able to get a solid workout done because there is so many people. Also please can yall add a feature that lets us scan through apple wallet

Awesome Workout Spot

Specifically the location that I go to, no weird vibes, just people working out. Great for all types, none of that fancy โ€œlook at meโ€ stuff

Time to upgrade

Itโ€™s time to turn up the passes history, the futures of mystery. ๐Ÿซก๐Ÿ˜Ž

Useless App

App gives you no info as to what your membership includes. It will let you add gyms to your clubs but then you arrive and find out you canโ€™t get in, even though your subscription says it covers all eligible gyms. Thereโ€™s 0 indication of which gyms youโ€™ll be allowed into, leaving you with a not so fun little guessing game as to whether or not the fire-hazard pods will grant you access. Also your app wonโ€™t even tell you you donโ€™t have access to that gym when you scan so you have more joy of figuring out whether youโ€™re not eligible or whether their systems are bugging out.
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Terrible App

Revert back to the original app. This one is missing 80% of the features and is terrible to navigate. You canโ€™t even see how busy the gym is anymore. Fire whoever signed off on this garbage

NEEDS WORK

Ever since they changed to puregym from blink the app has been a disaster. It needs extensive amount of work done, iโ€™m not sure as to how it even has 4 stars. The app needs a better design, better controls, more accurate display of information (payment history, balance due, etc), amongst other things. Please fix the app as soon as possible!
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Please Add Apple Watch Support

The one thing that was nice about Blink is being able to use Apple Watch to scan in. I didnโ€™t even have to bring my phone with me. This has been a step back with PureGym and it would be great if you guys could find a way to bring that functionality back.