PureVPN User Reviews

Customer Experience

Positive experience49.5% of reviews
Neutral4.9% of reviews
Negative experience45.6% of reviews

~ Based on 1,508 written reviews from the US App Store.

What users say

Is PureVPN Safe?

PureVPN: Fast VPN & Secure VPN appears safe based on user ratings. AppsHunter Safety Score for PureVPN is 88/100.

This assessment is based on 7,911 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.0% of ratings point to a safe experience
3.3% of ratings suggest some concerns
12.7% of ratings point to a risky experience

~ Based on 7,911 App Store ratings for PureVPN.

Is PureVPN Legit?

PureVPN: Fast VPN & Secure VPN appears to be a legitimate app. AppsHunter Legitimacy Score for PureVPN is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t watch videos on France.TV

Can’t watch videos on France.TV

Very Bad

Very disappointing. The app advertised a 7-day free trial, but I was charged for a 1-year subscription straight away even after cancelling. The trial information was misleading, and the refund process has been frustrating. Please make the subscription terms clearer.

Unstable

Not working in a consistent way

Streaming abroad was smooth

I’m studying overseas and some of my usual shows are blocked here. Turned this on and was able to access them without too much buffering. Speeds were stable most evenings. Sometimes I switch servers if one feels slow, but overall it’s been reliable for streaming.

Response from developer

Thank you for sharing your experience! We're glad to hear PureVPN has been helping you stay connected to the content you enjoy with a reliable streaming experience. We appreciate your feedback and support!

Terrible don’t even work

All forces you to spend money and trial does not work

Works well on airport WiFi

I travel a lot for work and usually end up on random airport WiFi. I started using this before checking emails or logging into my bank app. It connects pretty quickly and I haven’t had random drops so far. Makes me feel a bit safer when I’m stuck on public networks.

Response from developer

Thank you for your feedback! We're pleased to hear PureVPN has been providing a fast and reliable connection while you're on the move. It's great to know it helps you feel more secure when using public WiFi during your travels.

Helpful on shared networks

In my apartment building, the shared network makes me uneasy. I keep this running whenever I’m handling personal stuff. So far it’s been steady and simple to use.

Simple setup on my phone

Downloaded it when I needed a quick secure connection on my phone during a short trip. The interface is straightforward and I figured it out in minutes. Connecting and disconnecting is just one tap, which is nice when I’m moving between mobile data and WiFi.

Response from developer

Thank you for sharing your experience! We're glad to hear you found PureVPN easy to use and that it made switching between mobile data and WiFi simple during your trip. We appreciate your feedback and support!

Hi

Just love it so much it works so good. The first time I used it. I was so surprised.

Private Browsing at Home

Even at home I prefer having an extra layer of privacy when browsing. I mainly use it late at night when researching stuff I’d rather keep separate from my main connection. It runs quietly and I haven’t noticed any major slowdowns so far.

Paid for subscription and can’t access the app.

I paid for a one-year subscription but still can’t access the app and login doesn’t work. I contacted customer support, and after keeping me on hold for almost an hour, they still couldn’t figure out how to give me access. They then sent me a policy stating that purchases made through the Apple App Store are non-refundable, even though I haven’t been able to use the subscription paid for even a single second.
Now I have to fight to get my money back for a service I never received. Please be careful before purchasing this app.
Show more

very helpful tool

thank you for the simplicicty and efficacy of the Pure VPN

Good for late night streaming

Sometimes shows are limited in my area, so I switch locations in the evening. It usually connects within a few tries and the video quality stays steady. I can watch an episode before bed without buffering every minute.

Gaming ping stayed stable

Tried it while playing an online game late at night. I was worried about lag, but the ping stayed consistent. Didn’t notice random spikes like I expected with a VPN running.

Works well in my dorm

Our campus network blocks a lot of sites, so I tried this in my dorm room. Setup was simple and I was online fast. I could access my usual apps and even join video calls without weird drops.

Helpful on public WiFi

I travel a lot for work and end up using hotel and airport WiFi all the time. I turn this on before checking emails or logging into work accounts. It connects pretty fast and I feel more at ease browsing or sending files when I’m on random networks.

Response from developer

Thank you for sharing your experience! We're glad to hear PureVPN has been a reliable companion during your travels and helps you feel more secure when using public WiFi. We appreciate your trust and support!

Bob

It really good

Took my money

I wanted a free trial but instead got a year subscription!!!

Garbage!! BAIT N SWITCHED

I bought a lifetime license before the name switched and it was good for a couple years then lately the service got lousy, slow speeds, and it does not cover the ip address BUT, they made sure they can make money by selling you what was INITIALLY THERE.

Free trial led to immediate billing

The app presented a free trial option, but I was immediately charged for an annual subscription after activation. Both Apple and support declined refund requests. The pricing and subscription commitment were not clearly communicated at checkout.