Amazing app for MBBS students
Need more work
Notes
Response from developer
Hi Ryan, thank you for sharing your suggestion. We truly appreciate your input. Stay connected with our accounts for regular updates. Also, if you have any other suggestions or concerns, feel free to reach out to us via the "Contact Us" section on our App/Web.
Poor app support
My app qbank is not working properly after the new update on my iphone 15 pro max, the question is taking 10-15 seconds to load till then only while screen appears, I have tried all the methods told by your on call support executive and also the ones sent to me via email but none of them came to my rescue, with INICET around the corner, i have to keep struggling with the app instead of studying for it, you people are saying that you need time to resolve the issue but i think it will get resolved after exam only.
Response from developer
Hi Kunal, we sincerely regret the inconvenience caused and understand your concern, especially with INICET around the corner. Our team is actively looking into this issue, and we are working to resolve it as soon as possible. We appreciate your patience and request you to stay tuned for updates. For any further assistance, please reach out via the 'Contact Us' section in the app or website, and our team will be happy to help.
Downloaded content should be chronologically arranged and completed videos should be updated
Response from developer
Hi, thank you for your valuable feedback! We’ve shared your suggestion with our team to improve the downloaded videos section, including sequential arrangement and “completed” status updates once the internet is restored. For any further suggestions or queries, feel free to reach out via the “Contact Us” section on our App/Web.
Login issue
Response from developer
Hi, we’re truly sorry for the login issues you’re experiencing. To help us resolve this quickly, please share your registered mobile number, device details, app version, and a screen recording of the issue (captured using a secondary device) by emailing us at support@pw.live with the subject line: APPSTORE MEDED. Our team will look into it and assist you at the earliest.
Playback Speed Bug – Keyboard Pausing Resets Speed
Response from developer
Hi, we're sorry for the inconvenience you're experiencing. To help us resolve this issue, please share your registered mobile number, device details, and a screen recording of the error using a secondary device via the "Contact Us" section of our App/Web. Our team will investigate the matter promptly.
Bugs
Response from developer
Hi, thank you for your valuable feedback! We understand the importance of a smooth learning experience and are continuously working on enhancing the App's functionality on iPads. If you have any further feedback or concerns, please feel free to reach out to us through the 'Contact Us' section of our App/Web. We're here to help!
Can’t access downloaded videos
Thought the issue would be resolved in a few weeks but still hasn’t been resolved.
Tried contacting through the app but no helpful reply.
Please help.
Response from developer
Hi Hrishi, we apologize for the inconvenience caused. We understand the frustration you're facing with the downloaded videos not working. Please reach out to us with your issue in the "Contact Us" section of the App/Web including your registered mobile number and device details and a video recording of the issue using a secondary device. Our team will assist you promptly to resolve the issue.
Need Improvements
Response from developer
Hi Aaqib, thank you for your detailed feedback. We understand the areas of improvement you've mentioned, including the video player functionality, notes option, and Qbank tab. Your suggestions about replicating the PW NEET app interface in the PW MedEd app are valuable, and we’ll work towards enhancing your experience. For any further assistance or to share additional details, please contact us through the "Contact Us" section of our App/Web. .
Very poor experience
Response from developer
Hi Suman, we sincerely apologize for the inconvenience you're facing. To resolve the issue, please try clearing the App cache, ensure your app is updated to the latest version, and verify your internet connection. For downloaded content, check that storage permissions are enabled. If the problem persists, kindly reach out through the "Contact Us" section available in the App/Web, and our support team will assist you further.
Worst App
I am frustrated watching videos at 1x…tough the lectures from batch section supports playback but one on video tab for neet PG doesn’t support with this update.
Please update it fast and also why did you guys gave help section when there is no one to reply
Response from developer
Hi Himanshu, we apologize for the inconvenience. We would like to inform you that this issue has been resolved. Please try accessing the playback speed and downloading videos again. If you continue to experience any problems, please let us know by writing us in the ''Contact Us'' section of our App/Web.
Technical glitches overshadow academic strength
All in all these glitches, tarnish the image of PW as a brand and Alakh Pandey as a renowned educator.
Unable to scroll
Response from developer
Hi, We're sorry to hear that you're experiencing issues with scrolling the notes. Please try re-installing the app and accessing the notes with a better internet connection. If the issue persists, kindly provide us with your registered mobile details and a video recording of the issue using another device in the 'Contact Us' section of our App/Web so we can investigate it.
What is the point of downloads
Response from developer
Hi Deepti, We sincerely apologize for the inconvenience. Despite our efforts, we couldn't locate your details using your name. Please provide us with your registered mobile details and alternate number, along with your issue, at support@pw.live, with the subject line APPSTORE. This will enable us to promptly schedule a call and assist you soon.
Good
Response from developer
Hi Harish, Thank you for your feedback! We're glad to hear that you find our app helpful for NEET PG preparation. If you have any suggestions or feedback, feel free to let us know in the ''Contact Us'' section. Keep learning with Physics Wallah MedEd! 📚🚀
Bug/glitch: Can’t access notes
Response from developer
Hi Abhraneel, We are extremely sorry for the inconvenience you're experiencing. We have forwarded your issue to the respective team. Also, we request you to kindly provide us with your registered mobile number details in the Contact Us section, so that we can quickly resolve your issue.
No hard copy notes, not a good app for preparation
Response from developer
Dear, We would like to inform you that we have started providing the hard copy of notes to first year students as of now, also we will try to bring it for second and third year students as well. Please be with us and give us some time. We deeply respect your patience with us. Keep Studying! All the Best 👍 Team PW😊
It’s Crashing and gets freezed sometimes
The only change MedEd needs
Because other platforms stuck freeze and consume a lot of data but marrow is different please make ur UI like them
Its good to take inspiration 💙
Response from developer
Dear, Thank you for your feedback. As you know, we have recently launched the PW MedEd app. We will definitely try to smoothen the interface in the upcoming updates. Also, our team is working diligently to provide the best for you, in terms of Quality education & App features. As you're aware that so far, we have made so many changes to our app in order to make your experience better and we assure you that we will always bring the best for you! Keep faith in us:) Team PW😊
Over all very good platform
I hope you will understand our problem
Response from developer
Dear, Thank you for rating us 5*. We would like to inform you that our team is working dedicatedly on the hard copy part, and it will be available very soon. Please be with us and give us some time. We deeply respect your patience with us. Keep Studying! All the Best 👍 Team PW😊
