Video Rewind, Completion Status & Streak Pop-up Issues
The app experience is good overall, but a few playback issues need improvement. While watching lectures, the 30-second rewind/double-tap feature is often unresponsive. I have to tap multiple times before the video actually goes back, which interrupts the flow of studying and sometimes makes the playback position confusing.
Also, once a lecture is marked as completed, it should remain completely marked as completed. Sometimes when I reopen an already completed video, it again shows a paused/incomplete progress state. If I wanted to start the lecture again, I could use the Reset option myself, so completed lectures should not lose or alter their completion status.
Another issue is the streak pop-up. Once the streak breaks, the pop-up starts appearing repeatedly and it is not quick/easy to dismiss or go back from. This becomes irritating when we are trying to start studying immediately. Please make the streak notification less intrusive and easier to close.
Please improve the responsiveness of video controls and make the overall lecture navigation smoother.
Also, once a lecture is marked as completed, it should remain completely marked as completed. Sometimes when I reopen an already completed video, it again shows a paused/incomplete progress state. If I wanted to start the lecture again, I could use the Reset option myself, so completed lectures should not lose or alter their completion status.
Another issue is the streak pop-up. Once the streak breaks, the pop-up starts appearing repeatedly and it is not quick/easy to dismiss or go back from. This becomes irritating when we are trying to start studying immediately. Please make the streak notification less intrusive and easier to close.
Please improve the responsiveness of video controls and make the overall lecture navigation smoother.
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Worst app ever
Worst app ever, dont buy it, i bought 70,000/- subscription AND THIS USELESS APP REMOVED THE EDITION VIDEOS AND NOTES AND ALSO REMOVED ALL THE RAPID REVISION VIDEOS AND NOTES of ed 5 and 6 respectively. i am calling them since 3 months nobody answers my call, and i will soon expose them on social media, and also file a police complaint soon. I AM DAMN SERIOUS.
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Incompetent service
I have purchased the 6months plan for my 2nd year mbbs which costed me around 7000Rs. I got my notes delivered a month late than the expected delivery. The app does not work half the time. I have tried everything I’ve changed my internet connection I have tried switching devices I have literally tried everything which concludes that the problem lies entirely in your system. You are the most incompetent when it comes to providing service. The support center does not even pick up your calls they’ve kept me on hold for literally 30 mins and not answered my calls whereas the sales center picks up your calls in literally 5 seconds considering y’all think you are getting a new person to buy your plans and also the staff from sales is very rude. I am paying such a big amount and literally getting nothing in return neither a good service nor a good support. There is no other way to contact your team other than one number which keeps you on hold forever and other number where the staff is useless and rude. I either want my app to work smoothly right away or get a refund. I have had enough of your incompetency. I am going to post about all of this on social media and urge everyone to never buy any of your plans since y’all hold zero accountability of your service. I have tried marrow as well and they have way better service.I have my exams in two days and this is what I have to deal with instead of studying
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App support
The team consistently provides valuable support whenever there is an issue with the app.
Needs major improvements
1) the new animation for right and wrong answer is very disturbing and unnecessary please get back to basic one.
2) even in exam mode the correct incorrect is displayed, does this even justify the mode title so, it is supposed to be displayed after all questions
3) no count of custom module in stats, however even custom module stats per subject progress is also not included in the stats
4). There are still few qbank mistakes and mismatch of audio explanation for mcq
5) no audio explanation for pyqs
6) they removed og highlight feature which was the best means almost majority of students use that means it was very easy track how many students are using that feature and then think to remove it
7) technical support is worst, very slow and genric solution somehow they manages to create new issue every other day
8) the resolve tnd has same question as in main qbank, so you can just mig up those and score 100, worthless to subscribe or paying additional if they are using same question for that.
9) ignorant and lazy tech team and loss of basic business fundamentals for whoever is the resolve tech and program manager.
Still better than many apps, but this can be done easily by prep and be a gold standard for any exam but they are like bunty! Slow sabun
2) even in exam mode the correct incorrect is displayed, does this even justify the mode title so, it is supposed to be displayed after all questions
3) no count of custom module in stats, however even custom module stats per subject progress is also not included in the stats
4). There are still few qbank mistakes and mismatch of audio explanation for mcq
5) no audio explanation for pyqs
6) they removed og highlight feature which was the best means almost majority of students use that means it was very easy track how many students are using that feature and then think to remove it
7) technical support is worst, very slow and genric solution somehow they manages to create new issue every other day
8) the resolve tnd has same question as in main qbank, so you can just mig up those and score 100, worthless to subscribe or paying additional if they are using same question for that.
9) ignorant and lazy tech team and loss of basic business fundamentals for whoever is the resolve tech and program manager.
Still better than many apps, but this can be done easily by prep and be a gold standard for any exam but they are like bunty! Slow sabun
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