Can't log in
"No server". This app is not functional.
Spinning
Just started to use this app. Can’t open it. Uninstall and reinstall. It doesn’t seem promising.
Can’t even sign up
Trying to sign up so my disabled son can arrange rides for himself and it won’t even recognize either of our phone numbers so we can sign up. Doesn’t bode well for the future of its ability for him to be able to use it on his own.
unfortunate app fr
I want to schedule a ride but it doesn’t send the number that I need in messages too enter and book the ride, and does not let me change the location for my appointment. Please FIX IT
Buggy, needs serious help
The QRyde Rider app has the potential to be a useful tool with a little TLC and serious elbow grease to fix the bugs and adjust some some parts of the use interface to make in useful and intuitive.
What needs to happen immediately is to fix the bug that keeps the PT-1 list from populating so one can schedule Annie. Sometimes it fills n and sometimes it doesn’t. Sometimes once you scroll through the authorized PT-1s and old rides, it will populate and sometimes I just won’t. It’s been buggy like this for more than two years and nobody has bothered fix it.
What needs to happen immediately is to fix the bug that keeps the PT-1 list from populating so one can schedule Annie. Sometimes it fills n and sometimes it doesn’t. Sometimes once you scroll through the authorized PT-1s and old rides, it will populate and sometimes I just won’t. It’s been buggy like this for more than two years and nobody has bothered fix it.
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Aside from opening, it doesn’t work
Hi developers your app doesn’t register MassHealth ids, please fix and talk to your users
THIS APP IS A JOKE!
Not only is this app pathetic but when your waiting to be picked up after your appointment and the driver is a NO SHOW you can not even get in touch with the company, either the mailbox is full or they just don’t understand English! THE WORST!!
Now I take an uber to my appointments and not have to worry about being dropped off and forgotten about!!!
Now I take an uber to my appointments and not have to worry about being dropped off and forgotten about!!!
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Ruth
If I could leave a negative-1 rating I would do so.
My last ride was a disaster. The driver left when I was inside my appointment there was no communication from the driver or the app. That my driver was leaving to give another ride, my doctors office was closing I was the last appointment so I was now in a dark parking lot outside in the rain.
Over an hour later another driver came I was scared that I had been stranded for the entire time because there was no dispatcher to call and tell me someone else was on the way. Furthermore it was raining and the office had to lock me outside in the rain.
My last ride was a disaster. The driver left when I was inside my appointment there was no communication from the driver or the app. That my driver was leaving to give another ride, my doctors office was closing I was the last appointment so I was now in a dark parking lot outside in the rain.
Over an hour later another driver came I was scared that I had been stranded for the entire time because there was no dispatcher to call and tell me someone else was on the way. Furthermore it was raining and the office had to lock me outside in the rain.
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finally they fixed the booking problem
It used to be able to review the future ride, but booking had been bugged for years. I had to use Android version their web site. But they finally fixed the app and booking a ride from the app has started working since the last patch. Great!
Can’t request a new ride
This iOS version have been neglected for a long time (android version works fine). The ride request screen shows an error and it can’t make a new reservation.
It can, however, shows future trips and trip detail information. You can call the dispatcher of your ride from the app, so it’s still useful.
I always make reservations from the android or the Mart website, so it’s kinda ok but not present experience. I wish they fix it soon.
It can, however, shows future trips and trip detail information. You can call the dispatcher of your ride from the app, so it’s still useful.
I always make reservations from the android or the Mart website, so it’s kinda ok but not present experience. I wish they fix it soon.
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Cant login
Wont send me a text. Says there's an account already associated with that phone number, well duh! that's my account. Please fix this login issue. I can login on the mobile browser but not the app
Absolute trash of circular confusion
GATRA Uses this app for people needing to attend medical appointments and I’ve tried logging in and it tells me my phone number is already registered with another account. So I’m in an endless loop.
Waste of time for an app I actually need for health appointments. Disgraceful.
Waste of time for an app I actually need for health appointments. Disgraceful.
Terrible app with no customer service
Heaven help anyone who needs to use this app for transportation. It doesn’t work and there’s no way to contact support.
Don’t even try it: waste your time!
What’s the point having a app that promises making so much easier to book the rides if this app doesn’t work? It’s waste time and a lot frustration trying to book a ride , specially when after all finished that you can’t book it! Recommend: DONT EVEN TRY IT!
Remains completely nonfunctional after another update
How you can push an update to a nonfunctional app that leaves it STILL nonfunctional after months is beyond me. Next step is contacting my elected officials to tell them to make sure they contract with companies who can actually do what they’ve been paid to do.
No longer functional
For at least a month now the app has been able to display all of my information including trips booked by other means, but when I try to book a trip in app it says “client ID not recognized, contact provider”. And without further context, your guess is as good as mine who “provider” refers to. So, the app is now useless. Again. Hopefully it will take less than six months for someone to fix it this time, but I’m not holding my breath.
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Low quality app for low quality service
The app always crashes and 95% of the time won’t allow me to make a selection. Even if you manage to book a ride, the drivers only show up half the time.
Please Fix This App.
For the love of gods please fix this app. There’s so many bugs with it it’s unusable. I can’t schedule or cancel rides, file feedback, or anything. I really hope someone fixes this so I don’t have to keep pulling out my health ID number. This would be a great app if it actually worked.
Cant login
Wont send me a text. Says there's an account already associated with that phone number, well duh! that's my account. Please fix this login issue. I can login on the mobile browser but not the app
Good when it works
Since they switched it to you have to select the pt1 first the app hasn’t worked since
