Bad Schedule Design
While this is a cheaper option to Uber or anything else the system that these buses run on is inconsistent and wasteful. I know for a fact that there are buses in my area, right down the street but I get scheduled on a bus that is a town or two over after waiting an hour in the queue. Now I have to wait another hour for my bus to get to me. The system is glitchy, and the system of scheduling needs to be fixed.
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Love the service. App needs an update to reflect actual time of arrival
We love this service. The only complaint I have is that the app iteself cannot give us a correct time of arrival at the place of pick up or inform us of a time when we will be dropped off. The app shows you an ETA that changes constantly. And I was told by drivers to not go off of ETA, but by whether the little bus icon is heading in your direction. Which is frustrating. And then when you actually get on the bus, it’s a gamble of whether you’re picking up or dropping off someone first before you finally head to your destination. I love the concept but it’s hard to use for things that have time constraints. Like work/ drs appointments etc. I understand that they don’t have enough bus drivers etc. but if the app could be reconfigured to show exact times. Or give you a better estimated time of arrival at your destination. I rely on this for transportation to and from work. And an update to the app would cause much less stress and anxiety to my morning! Thanks!
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Easy
Great service. Drivers are friendly. Bus is always clean.
Not optional
Rude staff, dispatch 66 alters routes for their benefit instead of going in order.
Flaws
Overall a great app based on a great idea, but it has it’s flaws. Today while booking a trip, I was the first one in the queue - had to wait >10 minutes for my ride to get accepted and it said that the shuttle bus? will arrive in 15 minutes. After 5 minutes of waiting, it updated and said that it will arrive in half an hour (having no time to wait, I canceled the trip and queued for a new one which would take who knows how long). Definetly needs a better UI and more drivers (atleast during the active summer season).
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