Looks good, but doesn’t work
Entirely frustrating app. Connects to the device (I have the mask), but I need to connect 3 to 4 times before the app recognises the mask properly. I don’t understand why if you have registered the item in the app that it continually asks for you to confirm when you want to run the device. Surely if you’re connecting you want to run it? Tempting to give up on the app completely and just run it “offline”.
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App sucks
The face mask is nice. The app is trash. If I knew the app was awful I probably wouldn’t have bought the mask. It disconnects all the time, making me reconnect a million times before I can actually use the mask. If you haven’t bought the mask already, don’t.
Never works correctly
Every time I try to log an infusion treatment it sits there thinking forever and never logs it on the calendar.
Won’t log treatment
Won’t log the treatment in the calendar and then doesn’t notify you of your next treatment. Missed the day I should have done my second treatment, not a great start to using the product.
Love the device HATE the app
The app doesn’t connect to the mask. You’d think for nearly $400 the app would work so you can use the device as it was intended
Easy & Efficient
This app automatically connected to my Qure face mask. Works great! The targeted treatment is so cool. I love doing the blue light on my cheeks and chin where I’m most acne prone. Also love that I can set a notification for a daily reminder to do my treatment! 10/10
Connects but Never tracks
Device connects but can’t seem to track my daily sessions.
Needs more work
Recent update made it easier to connect the app to the device but it no longer keeps track of what days you've used it. Attempts to notify the developer just links to home page of Qure's website.
Crashes and mask disconnects every time
I really wanted to like this app as it looked so beneficial for the LED Mask but each day I go to use it the app forgets my mask and I have to resync every time I use it and it will constantly freeze after each individual manual use so the app and Callander widget in itself is useless which is such a shame. I really hope they can fix this issue as it seems to of been going on for a while!
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Changing review
much better after the update
Not user friendly
If you miss a treatment you can’t edit the current plan you’re on. Product is great so far but the app isn’t helpful.
App update is horrible
The new version doesn’t save any of my completed treatments. I also lost my treatment history with the update. Like another reviewer mentioned, it asks me to set a treatment schedule each time I connect. The mask gets 5 stars though.
Mask is great, but app needs to be fixed so I can use it
The update connects faster, which is great. However, the app currently forces me to set up a new schedule before I can use the red light therapy. Once that’s fixed, I’ll happily update my rating.
Even after updates, this app has not gotten any better
The mask itself is great and works really well, but the app is very frustrating. I receive multiple notifications in a single day even though notifications are turned off. The biggest issue is the tracking. If I set a notification reminder for a certain time, the calendar shows a red dot for every single day in the future, even though that doesn’t mean I actually used the mask. That makes the calendar useless for tracking real usage.
If I remove the notification within the app, then nothing shows up on the calendar at all—it’s completely blank. There’s no accurate way to see which days I actually used the mask. It would be much more helpful if the calendar only showed a red dot on the days a treatment was actually completed and left other days blank.
Given the cost of the mask, one would expect the app to accurately reflect usage and help show progress over time. While the app allows you to take progress photos, all the images are stored in a basic gallery. There’s no way to compare photos side-by-side, zoom in, or closely review changes—you can only view them as small thumbnails. This makes it difficult to truly see results.
The mask itself is excellent; I just wish the app matched the quality of the product.
If I remove the notification within the app, then nothing shows up on the calendar at all—it’s completely blank. There’s no accurate way to see which days I actually used the mask. It would be much more helpful if the calendar only showed a red dot on the days a treatment was actually completed and left other days blank.
Given the cost of the mask, one would expect the app to accurately reflect usage and help show progress over time. While the app allows you to take progress photos, all the images are stored in a basic gallery. There’s no way to compare photos side-by-side, zoom in, or closely review changes—you can only view them as small thumbnails. This makes it difficult to truly see results.
The mask itself is excellent; I just wish the app matched the quality of the product.
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Needs improvement ASAP
I disliked the other app however this update is even worse! Once the treatment is done, it will not allow me to do another round or complete a different light setting. It’s inconvenient and annoying
Meh
Worked great at first about a week ago early January, it started to have trouble giving me the option to start treatment. I spend 10 minutes (the time it takes to complete my neck light treatment) continuously connecting my mask but it never shows to start or customize the treatment. It will eventually but that is a time suck and it is annoying. This morning (Jan 12) it actually only took 5 minutes to start treatment but after customizing my treatment with both blue and red light and starting treatment, only the blue lights worked not the red. I called and they said it is an app error. They did not say when or if it will be fixed and just said that I have to keep checking for an update. Until then we are just to use the manual mode. Not a big problem but I paid more to have the customization of their product. Hope they fix it soon
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Messed up an ok thing
App update took an ok app to a fail. Loops wanting to plan treatment and can’t START the dang treatment so that it eliminates the need for the app because you have to start it manually.
Boooooo.
Boooooo.
Update not better
The old app version was unintuitive and required so many clicks to start a treatment. The update now asks to treatment plan updates every single time and does not show when a treatment was completed or missed. I thought it couldn’t get worse…
Mask great, app ok
The update connects faster, but the app keeps prompting me to set up a schedule. Once it’s fixed, I’ll change my rating.
New update sucks!
I’ve been using this mask for almost a year with zero issues! Now with the app update it’s near impossible to do my daily treatment! Please fix it or go back! Horrible!
