Rachio Reviews: Is It Legit?

Customer Experience

Positive experience58.5% of reviews
Neutral9.8% of reviews
Negative experience31.7% of reviews

~ Based on 479 written reviews from the US App Store.

What users say about Rachio

Is Rachio Safe?

Rachio appears safe based on user ratings. AppsHunter Safety Score for Rachio is 98/100.

This assessment is based on 158,955 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.4% of ratings point to a safe experience
1.0% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 158,275 App Store ratings for Rachio.

Is Rachio Legit?

Rachio appears to be a legitimate app. AppsHunter Legitimacy Score for Rachio is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

remarkably effort-free

Cool Split, customized watering schedules with personnel zone photos. App design is user-friendly, something i would have built for myself.

not perfect, but best in the class

game changer for busy homeowners

Great app

Being using the Rachio for a couple of months. Love the ease of use and visibility of my system. It’s not super accurate when looking at the rain forecast/events, but it tries.

Irrigation

Great product, very easy to control

Buy one now

Wish I would have bought this earlier. It simplifies the process and saves me money.

Easy to use app

The app is very understandable and the layout is intuitive

Confusing and Complex

What once was a simple app has turned into a multi system puddle of technology diarrhea. Try to find hibernation mode in the sprinkler app. It isn’t where it makes sense - the schedule perhaps, but no, you have to call customer service to find where they hid it. Troubleshooting instructions for a controller don’t match controller’s behavior. Hard reboot after holding down the WiFi button does not result in a yellow bar. Not sure where to go with that as no directions work. Another call to customer service.
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App logic is nonsense; killed my landscaping

Rachio has a thousand settings, but every auto mode setting under waters. Schedules default to expiring in a year, so my schedule stopped on Aug-19 and killed all my landscaping in Las Vegas. This app is a dangerous joke.

Best thing I have done for my yard

The flexibility and ease in using this is amazing.

Grandmother Test

Like most ‘modern’ apps, Rachio assumes a certain level of technical know-how. This one takes some willingness to search around but it accepts ‘deletes’ & start-overs. Once set up, it works & sure beats standing in a poor lighted garage trying to read tiny buttons through trifocals on a wall mounted controller with mysterious labels.
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Let me decide how far in the future I want to see a watering to skip

Inability to skip a watering session that is more than 24 hrs in advance is annoying.

The Controller

This is a very sophisticated controller and works extremely well. I wish there was a way to fully understand what I can do.
I wish there was more information about it and how to use all the features. That’s why I only gave it four stars.

Pffftt

Poor design of zone setup. Really poor - makes no sense at all.

Rachio is the Best

I give it my highest Rating, Perfect!

Mark

Rachio new unit

Awesome Controller

Simply Amazing!!!

Does not work

I replaced my 20 year old sprinkler controller with a Rachio and have spent more time troubleshooting and fixing the buggy device in one summer than I spent in the past ten years with my “dumb” sprinkler controller. It just fails the basic product test.

Excellent

Really good app!

Super easy!

One week in and this app has been easy to us and super helpful! Set it and you don’t have to worry about forgetting and flooding!

Owner of property

At first, the installer took no time to train, but come to find he didn’t know. Within about an 1.5 hrs, I had it done, except I haven’t figured out to schedule for the second watering on our allowable two days, so I just utilize the “quick run”. Otherwise, I like it.

If there is a way to set up two schedules on the two days, like water in the morning on Wed and Saturday and I am allowed to sprinkler again in the evening, where I use the “quick run.”

Thanks

Jim Home owner.
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