Lousy app, great company
Terrible app, which insisted I was located at the house next door. I corrected this and attempted to book a taxi to the airport, only to be charged £8 for a pickup from next door to the house I was staying in! I was able to cancel it and rang to make a booking, where I was asked again if I was at this incorrect address! Thankfully the staff on the phone and the drivers are more competent, but the company is let down by the app they use.
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Susan East
Very reliable and reasonable price 100% recommendation
Dreadful App
Awful interface. Orders a taxi straightaway, cancel
Immediately (like within a second) and you’re still charged.
Immediately (like within a second) and you’re still charged.
Drivers don’t show up
First time I used it, it was fine. But next two times driver claimed they were on way and their car never moved. Lousy service.
Error occurred
Every time I try to log in or sign up it just says an error occurred. Can’t use it without logging in or signing up so doesn’t work anymore
Rewards
How come I can’t find my rewards anywhere on the app
Del
Good company very helpful good staff highly recommend them !!
The App Upgrade is a Disaster
What was once an efficient service has now collapsed into an unusable mess. The app no longer works and the staff you speak to to book over the phone instead are uninterested in the problem. Sort it out please.
3am trip to the station
Great driver, lovely chap. Could not recommend him
Enough.
Enough.
Avoid
Until they fix their system avoid Radio Taxis (and WestQuay cars). They take your pre-booking without confirming a driver is available. Then their system looks for a driver at the time you asked for them to arrive. This ridiculous pre-booking system made me miss my train.
They have gone from the best taxi service in Southampton to the worst with this system in place. Until they fix it don’t bother.
They have gone from the best taxi service in Southampton to the worst with this system in place. Until they fix it don’t bother.
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Sloppy app
Scheduling apparently doesn’t arrange for a car to arrive at the time agreed. Its the time they start looking for drivers so you need to book 15 to 20 mins before you want car to arrive. Applepay doesnt work either.
Doesn’t work
I cannot register. The validation codes don’t work via the app and via the website too.
Wouldn’t allow to book a ride using Apple Pay
So I booked an Uber don’t offer an option if you won’t accept it.
Rubbish App
Tried several times yesterday to book a taxi via the app. Absolute waste of time,lucky if it had worked in the last 6months or so. Deleted it several time’s & reinstalled it.
Finally got an Uber but they sent the job to Radio Taxis & it was £3 cheaper than my original Radio Taxi quote.
Finally got an Uber but they sent the job to Radio Taxis & it was £3 cheaper than my original Radio Taxi quote.
Terrible app
Do not Book online. They phone you hours later to go through all the details. You should just phone in the first place. Also app bookings fixed fee whereas if just phone for taxi you will be charged actual fare. Pointless app.
Can't even open it
return to home screen automatically
Will not load
Running iOS 15.6.1 and I cannot even get the app to load.
Never pre book
Constantly not having money refunded for rides when they take a pre authorised amount out or when you cancel rides they never give the money back money grabbers
Avoid
I booked a large taxi for 5 people via the app for 3pm yesterday. I made this booking at about 1pm. The booking was confirmed. Then I got a phone call from them at 2.58pm saying they couldn’t get a big enough taxi and would have to send 2 cars at double the cost. The cars weren’t on their way and I’d have to wait. We had a train to catch for a meal booked so waiting was not an option.
Thanks to Radio Taxis the train was missed, the meal cancelled and my son who had driven over from Brighton made to have a wasted journey.
Why confirm the booking at 1pm? Why wait until 2 minutes before the pickup time to phone to say they can’t fulfil the booking?
Avoid this company at all costs and get an Uber!
Thanks to Radio Taxis the train was missed, the meal cancelled and my son who had driven over from Brighton made to have a wasted journey.
Why confirm the booking at 1pm? Why wait until 2 minutes before the pickup time to phone to say they can’t fulfil the booking?
Avoid this company at all costs and get an Uber!
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Abysmal
Disgusting service. Let down three times by this company who quote their pickup times as approximate - sticking to this definition after 45 minutes of waiting.
Southampton has Uber. Cheaper, and more reliable.
Southampton has Uber. Cheaper, and more reliable.
