Terrible App
Got kicked off the wifi and everytime I try to reconnect the mobile app option automatically jumps to off! This app is worthless!!!
System disconnected
Keep getting disconnected from network after every week
App stopped working
Have been using this app for a couple of years of years and it has been great. A few days ago it stopped working. The app will no longer load/open. I have reinstalled the app twice now and still nothing.
Barely works
This app is barely usable. Currently, the app won’t even load the login screen. When it does, it may or may not connect to the device. It’s 2026, can we have an app that works and monitors our systems?
Constant issues
I can never fully see my entire app, I’ve tried numerous things to get my app to work properly and it’s only just a terrible app
I had my unit for six years now it does not connect at all through the app
I just had brand new rain so if you need install everything is on from the mobile app to the Wi-Fi setting are you trying to go to device manager put in everything I need to do with the Wi-Fi password and it says not ready it’s been saying that for two weeks now can somebody help me with this
Thanks in advance
Thanks in advance
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Just plain horrible
Won’t connect to softer, constantly freezes, it’s a trash app. You’d think with how much the systems cost we’d have a better app. Just plain horrible.
Poor app
The app doesn't connect my device to the wifi so I can run it from my phone... I have to manually start a regen.
Does Not Work
I followed the directions by pushing the down arrow on the panel of the rainsoft screen to create it’s own wifi network… and of course it does not work.
No service after installation
I do not recommend this when I get disconnected. It takes more than two months. Someone calls and tell me a manager will call and that’s another two months.
Update Broke App
App was working fine until the latest update. Now, the app continues to “load” on the initial screen. It no longer takes me to the sign on screen. The latest update made this app essentially useless. I hope they issue a new update quickly that fixes the current issue.
Done!
I can’t depend on this application. It stays disconnected 75% of the time or it will not open at all. I spend more time trying to rectify the issues with this application than the rest of my household products together. My Alexa is even getting tired of the disconnected notifications.
Not surprised I am not prompted to review the App
I’ve had this app and system for nearly 4 years and never had any significant problems besides its poorly constructed UI/UX. However, I’m guessing my newest and first App issue is due to a software update on the EC5 or the App. I am now unable to connect to the system fully and monitor it properly. I was notified last night that the EC5 had disconnected from the app, and while I could quickly reconnect it, it’s now spitting out errors in the Rainsoft Remind App. The system itself is fine. My best guess is that some developer broke the encryption or API connecting the EC5 to the app with a software update to one of the two. Having been part of development teams at various companies for over 10 years, I’m laughing because this product would never have seen the light of day in my previous jobs and the person responsible would probably be without a job right now. So, in all honesty, this is not an app I would be proud to be putting out with my name on it.
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App worthless
If Rainsoft is promoting this app it should be up to date with 5G and WiFi. Don’t waste your time on this. Totally misleading by Rainsoft!!
I was able to reconnect but…
It took me multiple attempts a lot of trial and error, but I finally got it to reconnect. The instructions are not clear as to how reconnect works. I had to do some finagling. Still not a good app. Someone who is not tech proficient would have an impossible time.
Will not reconnect
I’ve tried multiple times to reconnect this system after my power was disconnected for a little while. I follow each and every instruction and it still will not reconnect. I even tried emailing the company and they gave me the same instructions that is on the app. I guess I’ll have to check it manually because this app does not reconnect after it has been disconnected for a time and the instructions don’t help at all.
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Response from developer
Hi Soldier13now, We’re sorry for any inconvenience. We are happy to help resolve your issue, please send us a copy of your review including your username to remindappsupport@pentair.com. If you need assistance removing or connecting any additional EC5 systems to the remind app feel free to give us a call when you are home and in front of the EC5 system. You may call us 800-724-6763 We are open from 7:30 am - 5:00 pm (CST)
Useless App
This is really a useless app, let’s review why.
1. Provides some data points such as, last regen date, gallons used in the last 24 hours, estimated salt remaining.
2. System stats only provides gallons used to date - no running gallons count in real time. Average salt dose, volume used since last regeneration , date, treated since install, total gal used over 28 days.
3. Salt setting only gives you an option for vacation mode, regeneration start time, and salt fill level for the brine tank.
How could this app be awesome?
1. Provide a way for the consumer to adjust the hardness without going to the equipment in person.
2. Provide a real time
Gallons used ticker.
3. Provide a way to regeneration remotely.
If the two parts of this post were combined, i reckon this would become a stellar app.
However, I doubt they will ever improve this app as it stands.
1. Provides some data points such as, last regen date, gallons used in the last 24 hours, estimated salt remaining.
2. System stats only provides gallons used to date - no running gallons count in real time. Average salt dose, volume used since last regeneration , date, treated since install, total gal used over 28 days.
3. Salt setting only gives you an option for vacation mode, regeneration start time, and salt fill level for the brine tank.
How could this app be awesome?
1. Provide a way for the consumer to adjust the hardness without going to the equipment in person.
2. Provide a real time
Gallons used ticker.
3. Provide a way to regeneration remotely.
If the two parts of this post were combined, i reckon this would become a stellar app.
However, I doubt they will ever improve this app as it stands.
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Great idea. Too bad it doesn’t work.
I really like the new RainSoft EC5 system and I thought the ability to connect from my phone via WiFi was a great idea. Too bad that no matter what I do in my efforts to get this unit connected it just will not work.
No connection
My wifi is 5 GHz is there going to be an update so I can use the app?
App not up to speed
The app has some flaws
1) I should be able to detect a system on the app and connect to it. The app doesn’t ell me which system I’m connecting to. Today it connected to the water softener twice, not the conditioner
2) app should be a bit more user friendly
3) app is horrible
1) I should be able to detect a system on the app and connect to it. The app doesn’t ell me which system I’m connecting to. Today it connected to the water softener twice, not the conditioner
2) app should be a bit more user friendly
3) app is horrible
