Love Love!
What’s not to love about this app? Keep the cashback coming!
Missing Cash Back
I shopped over Christmas many times using the app and have hardly received anything 2 months later. Reliability has dropped since Rakuten takeover. I preferred ebates.ca. Disappointing. Hopefully they will get their act together or I’ll be going to Honey or elsewhere.
Update: August 2026. Gave them another try over the past few years. Points again not received especially for hotel bookings. When I make A missing points inquiry the chance of success is even worse. False advertising if not followed through. I’m done with them.
Update: August 2026. Gave them another try over the past few years. Points again not received especially for hotel bookings. When I make A missing points inquiry the chance of success is even worse. False advertising if not followed through. I’m done with them.
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All good
It isn’t perfect but it works. It takes time. For example, I invited my daughter and she signed up and followed the order process. I got my reward but she still hasn’t. They said it takes time but it’s been two months. It’s not fair but someone’s got to look into this because it’s a financial issue. They took the money but hasn’t yet given back what is owed.
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Can’t use when traveling
I pretty much only use Rakuten to book tours while traveling. But! Rakuten won’t let you use the app while traveling outside the USA. So… I can’t use Rakuten unless I prebook my tours before leaving home. As most of my trips are weeks or months long, that would mean a heck of a lot of pre-planning. It’s simply not worth it for a few points.
Being directed to the French or German sites doesn’t help.
Being directed to the French or German sites doesn’t help.
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What’s going on?
Was great before, worked perfectly until today. Kept prompting to update app but when going into the App Store there are no updates available also when each time logging into Sam’s Club, through Rakuten, almost half of what I had already added to my cart had disappeared so I had to try and remember everything that was missing and re-added my missing items. Extremely frustrating
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