App doesn’t work
I tried to set up profile for a day and app continued to lock up and be unresponsive
Support responded saying it’s fixed - but it wasn’t
Waste of money
Support responded saying it’s fixed - but it wasn’t
Waste of money
Worked perfectly
Lots of complaints about this app, but it took 5 minutes to learn how to use and worked perfectly. Don’t be put off by user error.
Frozen
The app freezes at the passport scan and is unresponsive afterwards. Can’t even setup a profile.
Had to create a new account using a different email.
This app worked the first two times I used it. Then the third time when I was trying to sign in, it said that I didn’t have an account with that email. I knew that I did, so I tried to reset my password thinking maybe it was a fluke. Once again, I was told that that email was unregistered. So I try to register again. Then after going through all of the registration process, it tells me that the email that I used has already been registered. After three more attempts at this, redownloading the app, and trying to reset my password, I’m effectively locked out of the app before using my student email account to make a new account. You can tell that almost no effort went into this app despite people paying stupid sums of money for what are effectively the same thing as NHS tests, and this being their lifeline for travel. Absolute waste of time.
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Awful
Sign up and register and then can’t login , can’t re-use email address , password recovery doesn’t work . Super clunky .
