Payment method
I have been using this app for almost 2 years. It's still inconvenient to do direct debit. I had to call in or make monthly payments by writing the banking details every time. It is about time a sign of progress is followed: Why can't payments be made via Apple Pay or even just offer an option to save payment method, so an option would be possible to make direct debit through an app?
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Issues connecting
Since joining rebel a month ago, I’m still not able to access my account in this app or even in the website. Contacted rebel nothing done so far. Very disappointing and bad customer service. Looking to change suppliers soon if not fixed.
Stopped working after the IOS update
Stoped working after the new update, and now cannot submit meter readings.
A caring supplier who you can always contact..
I am grateful I have a buffer paid in advance to even things out when harsh winter comes
Broken
I’m a new customer with Rebel Energy and I’ve had clothing but problems. Worst of all is the app refuses to load
Authorization Link does not work
The app does not work! I’ve called you guys several times but nothing has been done. I don’t get any authorization link when I submit my email address. Please fix your app.
Non existent
I moved to Rebel Energy2 months ago now and still cannot get into the app. It continually says it will generate an e-mail when I go into it which it never does. I’ve spoken to them (in South Africa) on multiple occasions and they’re unable to provide details of when it will ever be fixed.
Utterly and completely useless. Pathetic
Utterly and completely useless. Pathetic
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Terrible app
Absolutely terrible app. Takes multiple attempts to send readings, and then they usually just ignore it and come up with their own reading. Can’t load any of my bills, it’s practically unusable
Half of app doesn’t work
Can look at electric but not gas
Energy direct debits.
Just had a devastating message wanting us to pay £420 per month for duel fuel. Not sure why we were only asked for £120. I tried to change the direct debit, to £180. But this wasn’t done. We have now apparently wracked up a huge bill! We cannot pay this amount! We should have been paying a higher amount from the start! Sadly it was impossible to get any customer service from Rebel, they constantly ignored all my emails. I am sick of this poor customer service!
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Doesn’t work
Rubbish app, insights don’t work, bills disappear so loads in credit but then again may owe them a fortune no one knows!!
Rebel energy and their poor app
I was supposedly fitted with the smart meter in October last year. The app and the meter do not work. They were never commissioned correctly and will never be commissioned correctly as my metres were not compatible and therefore have to be completely changed. It has took me nearly 5 months to get this far, I wish I have never gone with rebel they customer service is simply shocking. The staff are not trained and you get a different answer every single time so I would like to say I like the app but given I have never seen it working in five months, I have to give it zero score . Rebel Energy, I think will be another flyby night energy company as they simply cannot deliver just like this app
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App freezes
The app freezes when tapping the consumption toggle to switch the graph from kWh to currency.
Won’t log in
When first logging in, the app supposedly sends a confirmation link to the user’s email. The catch is that email never arrives (obviously tried several times, checked spelling and spam nos). Leaving 2 stars (not 1) because customer support was quick in responding to my raising the issue - though all they could say was that there have been several reports like this and that they would raise it to the technical team.
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Reading not getting recorded properly
Hi,
I had submitted the readings for electricity and gas in the app. However I am not able to view the reading submitted for gas. I filled it again just to be sure if I made any mistake. But the reading is not there.
I had submitted the readings for electricity and gas in the app. However I am not able to view the reading submitted for gas. I filled it again just to be sure if I made any mistake. But the reading is not there.
An energy app where you can’t make payments
What’s the point of this app? You can’t make payments for your energy bills despite all the bills saying you can. There’s simply no option to do so. It’s a nice-looking app with no functionality of merit.
Useless
Nice, fancy UI with zero functionality! Cant make payments, cant download bills, nothing🤷🏼♂️
Awful App full of bugs
Agree with the other reviews. Terrible App. Rarely lets me submit meter reads. Sometimes the option to submit reads will disappear all together , other times the options will appear but when you do select them, the app will click through to a blank page which doesn’t let you submit any readings.
Not once has it shown any usage insights and it will also say the data is not available, despite being 8 months into being a rebel customer . Not fit for purpose what so ever.
Not once has it shown any usage insights and it will also say the data is not available, despite being 8 months into being a rebel customer . Not fit for purpose what so ever.
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Mr John birch
Got to thank rebel energy from answering the phone to ending the conversation.
They listen to you and totally understand your situation and do everything for you.
They listen to you and totally understand your situation and do everything for you.
Terrible App
What is going on with your app, i now cannot read my bill's, i just get an error message.
when i attempt to submit meter readings it will not allow me to submit them or i get a blank white screen.
Absolutely shocking considering it went from terrible to working great then back to terrble again as soon as i can change from Rebel Energy the better.
Come on Rebel get your finger out and get these issues sorted ASAP
when i attempt to submit meter readings it will not allow me to submit them or i get a blank white screen.
Absolutely shocking considering it went from terrible to working great then back to terrble again as soon as i can change from Rebel Energy the better.
Come on Rebel get your finger out and get these issues sorted ASAP
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