Expensive
Expensive cost
Constant sign-in
So now it kick you out every few hours and you have to re-verify your email. Every. Single. Time. Also it constantly defaults back to showing KwH. Which no-one cares about. So thatโs another tap to revert it back to ยฃ. Also it only scrolls down via a small section of the screen - so yet more time wasted finding this โsweet spotโ. By this time, youโve grown a beard and forgotten the reason you opened the app in the first place.
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Smart meters
The meter is never correct , when topping up or using the amount on the app is never correct so can become confusing as you think you have more credit than you have. This needs to be sorted and correct for customer satisfaction
App
Every time they do maintenance on the app I canโt top up till the next day
Room for improvement
It could be better if you can tell us if we are on or off supply trough the app and be able to switch it on there too , if it has gone off for when you are away from home on holidays ect ! And txt alerts. Room for improvement!
