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Northumbrian Water

Northumbrian Water

Manage your bill

25 ratings
109 reviews
🔧 Utilities
Free

Details

Released
February 10, 2020
Updated
October 14, 2026

Features

Developer

NWL
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Reviews summary↘︎
⭐109
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❓5 answered
FAQ↘︎
📦~ in 1 month
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About

Easily manage your water account on the go. Create an online account, make secure payments, submit meter readings by scanning your meter, and view your billing history. Set up payment plans and update your details with convenience.

✓Create online account
✓Secure card and Apple Pay payments
✓Scan meter for readings
✓View bills
✓Set up payment plans
✓Change payment details
✓Set up Direct Debit
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What users say about Northumbrian Water

Reviews of Northumbrian Water are mostly negative: the Utilities app is rated 4.8/5 from 25 App Store ratings. What users like most: easy to use, quick payments. Top complaints: app crashes on opening, app repeatedly crashes. Summarized from real user reviews.

Positive things

  • 👍Easy to use
  • 🚀Quick payments
  • ✅Straightforward
  • 😊User friendly
  • 👍Helpful advice
  • ✅Simple
  • 👍Great service
  • ✅Works well
  • 👍Professional setup
  • ✅Convenient

Negative things

  • 🐛App crashes on opening
  • 🐛App repeatedly crashes
  • 🐛App won't open
  • 🐛App closes immediately
  • 🐛App freezes
  • 🐛Login issues
  • 🐛Payment system errors
  • 🐛High bills
  • 🐛Overcharging
  • 🐛Poor communication methods
See all reviews

What's New in Northumbrian Water

3.0.1681

October 14, 2026

- This latest update focuses on fixing a number of minor issues and improving the overall reliability and performance of the app.

User reviews

Most RecentHighest RatedLowest Rated

Crashes when looking at Usage

App is good if you have a dumb meter, but I have a smart meter and every time I try to access the usage tab I get a spinning wheel then the app crashes. I have tried restarting my iPhone and am running the latest iOS version. Could be great if this was fixed.
LLesldh

RIP off

I pay yous ten pound a month you ask for 50 I am a single disabled man who uses £5 a month water …. Disgraceful
NSNortheast SR1

Wrong tarif

I’ve been on a single person tariff an now because I had a shower leak im gettin charged as a family tariff I am a single person in a 3 bed you’s can tell by my meter readings an still refuse to correct my tariff because it’s all about getting as much money from customers it’s a joke..
BBenjie@1103

Easy to use

This is the easiest app ever for meter reading . Wrote the reading down and then opened the app and sent the reading according to the instructions. 10/10 for simplicity.
GGreatGrannyMoKbest

Fab service !

I had to call to update my account today and what a professional well spoken employee that dealt with me ! 5 star from me.
WWhita09
See 104 more reviews

Developer apps

Dwaine Dash
Dwaine Dash

by NWL

🎬 Entertainment

(1)

Free
Essex & Suffolk Water
Essex & Suffolk Water

Manage your bill

🔧 Utilities

(14)

Free
Innovation Festival 2026
Innovation Festival 2026

by NORTHUMBRIAN WATER LTD

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

10 issues

App crashes on opening

Bug

App freezes during payment

Bug

Login details incorrect error

Bug

Apple Pay not working

Bug

Direct debit setup error

Bug

Estimated bills without notice

Bug

App not loading

Bug

Camera app not working

Bug

Email verification not received

Bug

App not optimized for iPhone 15

Bug
✨

Requested Features

7 requests

In-app messaging for customer service

Feature

Service alerts for local issues

Feature

Ability to report leaks within the app

Feature

Face recognition for sign-in

Feature

Obvious log out button on dashboard

Feature

Quarterly bill adjustments

Feature

Alerts for payment due dates

Feature

FAQ

What can I do with the Northumbrian Water app?

The app allows you to manage your Northumbrian Water account easily. You can create an online account, make secure payments using your card or Apple Pay, submit meter readings by scanning your meter, view past and present bills, set up payment plans, change your payment details, and set up a Direct Debit.

How do I pay my bill using the app?

You can make secure payments directly through the app using your credit or debit card, or via Apple Pay. The app provides a convenient and safe way to settle your water bill.

Can I submit my meter readings with this app?

Yes, you can easily submit your meter readings. The app features a scanning function that allows you to use your smartphone's flash to scan your meter, making the process quick and accurate.

Is the Northumbrian Water app free to download and use?

Yes, the app is free to download and use. There are no charges for managing your account, making payments, or submitting meter readings through the application.

What if I already have an online account?

If you already have an online account with Northumbrian Water, you can use the same login details to access the app. This ensures a seamless transition and access to your existing account information.