Northumbrian Water

Northumbrian Water

Manage your bill

24 ratings
108 reviews
Free

Details

  • Released
  • Updated
  • February 10, 2020
  • June 30, 2026
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About

Easily manage your water account on the go. Create an online account, make secure payments, submit meter readings by scanning your meter, and view your billing history. Set up payment plans and update your details with convenience.

Create online account
Secure card and Apple Pay payments
Scan meter for readings
View bills
Set up payment plans
Change payment details
Set up Direct Debit
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What users say

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What's New in Northumbrian Water

3.0.1644

June 30, 2026

- Improvements to meter reading capability - Fixed some pesky bugs

More

User reviews

RIP off

I pay yous ten pound a month you ask for 50 I am a single disabled man who uses £5 a month water …. Disgraceful

Wrong tarif

I’ve been on a single person tariff an now because I had a shower leak im gettin charged as a family tariff I am a single person in a 3 bed you’s can tell by my meter readings an still refuse to correct my tariff because it’s all about getting as much money from customers it’s a joke..

Easy to use

This is the easiest app ever for meter reading . Wrote the reading down and then opened the app and sent the reading according to the instructions. 10/10 for simplicity.

Fab service !

I had to call to update my account today and what a professional well spoken employee that dealt with me ! 5 star from me.

Questionable Billing

Our water usage is very limited; however, we are paying huge billing!!!

Developer apps

User experience

🐞

Reported Bugs

10 issues

App crashes on opening

Bug

App freezes during payment

Bug

Login details incorrect error

Bug

Apple Pay not working

Bug

Direct debit setup error

Bug

Estimated bills without notice

Bug

App not loading

Bug

Camera app not working

Bug

Email verification not received

Bug

App not optimized for iPhone 15

Bug

Requested Features

7 requests

In-app messaging for customer service

Feature

Service alerts for local issues

Feature

Ability to report leaks within the app

Feature

Face recognition for sign-in

Feature

Obvious log out button on dashboard

Feature

Quarterly bill adjustments

Feature

Alerts for payment due dates

Feature

FAQ

What can I do with the Northumbrian Water app?

The app allows you to manage your Northumbrian Water account easily. You can create an online account, make secure payments using your card or Apple Pay, submit meter readings by scanning your meter, view past and present bills, set up payment plans, change your payment details, and set up a Direct Debit.

How do I pay my bill using the app?

You can make secure payments directly through the app using your credit or debit card, or via Apple Pay. The app provides a convenient and safe way to settle your water bill.

Can I submit my meter readings with this app?

Yes, you can easily submit your meter readings. The app features a scanning function that allows you to use your smartphone's flash to scan your meter, making the process quick and accurate.

Is the Northumbrian Water app free to download and use?

Yes, the app is free to download and use. There are no charges for managing your account, making payments, or submitting meter readings through the application.

What if I already have an online account?

If you already have an online account with Northumbrian Water, you can use the same login details to access the app. This ensures a seamless transition and access to your existing account information.