RIP off
I pay yous ten pound a month you ask for 50 I am a single disabled man who uses £5 a month water …. Disgraceful
Wrong tarif
I’ve been on a single person tariff an now because I had a shower leak im gettin charged as a family tariff I am a single person in a 3 bed you’s can tell by my meter readings an still refuse to correct my tariff because it’s all about getting as much money from customers it’s a joke..
Easy to use
This is the easiest app ever for meter reading . Wrote the reading down and then opened the app and sent the reading according to the instructions. 10/10 for simplicity.
Fab service !
I had to call to update my account today and what a professional well spoken employee that dealt with me ! 5 star from me.
Questionable Billing
Our water usage is very limited; however, we are paying huge billing!!!
Water meter
I opted to have a water meter fitted thinking it would be SMART and give accurate readings… in reality as of this dated post, there is no plans for meters to be SMART… and the meter is positioned at the top of our driveway and is about 12 inches below the surface and is almost impossible to read.
Money 4 nowt
Water prices ridiculous. Just to give shareholders/ bosses higher wages . Getting charged twice , Once for receiving then second for sewerage. Which by the way is pumped into our ocean. Disgraceful .
Polite
I love the politeness of NW
So expensive for nothing !!!
The water it’s poisoned…very hard, clor smelly and so much iron … no any improvements and the bill it’s higher and higher for what !?
Very disappointing for this price !!!
Very disappointing for this price !!!
App doesn’t work
Every time I go to log on never lets me and just say something went wrong been like this for 3 weeks now
Great value for money
I’ve been with Northumbrian for over 40 years and never had any problems thank you
App
Good app but needs to be more easy to access bill and to change payment amount as bills only read every 6 months should at least be quarterly to adjust usage
Long time away from home etc
Long time away from home etc
Simple
Quick and simple
RIP off
NWL tried to bill me £134 for 1 month for 1 person living in my house and I work away often!
Joke
Tried three time now over a few months.
It just doesn’t work.
It just doesn’t work.
Error
Just received a letter confirming a telephone conversation saying my payments will be £28 per month but when setting up the DD it is saying £33 per month . Not a good start to an arrangement !!!
Didn’t work for 5 years
I could never get this app to work for the last 5 years.
Website isn’t working today so tried the app again and it seems to work now - until the next upgrades probably!!!
Website isn’t working today so tried the app again and it seems to work now - until the next upgrades probably!!!
Problem
Last few times the app won’t open - just keep getting the circle
Not much use
Still does not do anything except saying I have a smart meter installed but not connected to the network and that my next payment will be …….
It goes into neverending death circle if I try to edit profile or preferences.
It goes into neverending death circle if I try to edit profile or preferences.
Great app
Very easy to use to make a monthly payment. And for receiving reminder message when payment is due
